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    This was after the car wash! Still so dirty
    Cindy M.

    I used their car wash service and paid 12$ for nothing. It was the worst car wash I had received, there was still bird poop on my hood and my truck was soooo soapy

    Alle S.

    Horrible service! I tried to full my tank the cashier did not know how to do it . I spent almost 30 minutes dealing with this people

    Damage after using the car wash
    Natalie R.

    DON'T USE THE CAR WASH!! The car wash snapped my back windshield wiper off and the gas station took zero responsibility for it. I reported it immediately and they told me to fill out a form. After an "investigation," I was informed that they cannot assume responsibility as they found no problems or issues with the car wash. So the rotating brush has zero chance of getting caught in a windshield wiper and is completely incapable of snapping it off. Sure. Ok. Thanks for the great customer service.

    Nijole T.

    Descent car wash, but the line is usually pretty long. Prices on gas are a bit higher than other gas stations so I would only be back for the car wash.

    They don't show you the prices at the pump.
    Angie M.

    This isnt my main place to fill up on gas, but I feel like it should be. I have never had trouble getting in or out of here, and I have never had to wait for a pump. I decided to try the car wash the other day because my car was FILTHY. The pumps dont show the prices for the carwash options, so I went with Silver hoping it was the least expensive - and it was. Silver: $6 Gold: $8 Platinum: $9 I was 4, maybe 5 cars deep in line and it took me an hour to get through the car wash. I wont lie, that sucked. Im not sure why it took so long as my wash was fast... I guess most people get the higher washes than the Silver, and it takes longer? I also didnt see the timer of how much time was left at the end when it tells you to drive out slowly so my car didnt get fully dry and I still had a good 25 seconds left when I pulled out. All in all the wash was fine... it got the dirt off and I went on my way. Not sure I would do it again though, as it takes way less time at a hand wash place AND they do the inside as well.

    Susanne K.

    What can I say other than "have patience" if you want a fairly descent drive through do-it-yourself car wash! The SECRET IS OUT!! The lines are LONG no matter what time or sunny day that you come here. We always opt for the 'Platinum' wash for $9 bucks. It's truly the best deal. It wins for quality over the Gold or Silver!

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    3 months ago

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    6 months ago

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    4 months ago

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    2 years ago

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    4 months ago

    card machine at pump doesn't work frequently (but does inside) staff doesn't care and just argues with you vs fix or report to management

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    10 months ago

    Worst owners here. It's 7/11 & they put a fake out of order sign on the slurped machine bc they didn't want to give anymore away for free

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    6 months ago

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    2 years ago

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    2 years ago

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    5 years ago

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    7 years ago

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    13 years ago

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    11 years ago

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    4 years ago

    Worst gas station in OC. You're lucky if the employees don't lock the front doors on you, in the middle of the day. Avoid at all costs.

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    8 years ago

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    15 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    9 years ago

    There a pice off shit !! I did not even Pom gas and they charge me and I talked to the manager there and there are just mean!!!

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    Page 1 of 2

    Ask the Community - Shell

    Review Highlights - Shell

    Silver: $6 Gold: $8 Platinum: $9 I was 4, maybe 5 cars deep in line and it took me an hour to get through the car wash.

    Mentioned in 2 reviews

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    Arco - Arco Station and Mini Market which is nice

    Arco

    (34 reviews)

    Zero star the cashier is like telling us were lying about the number of our gas number to pump and…read moreiddnt even help or refund at all he did put the wrong number for our gas thing and the janitor is on him aswell and this manager listening and disnt even do or say nothing its ridiculous theres no customers is always right in this store And gas station!!! Why would he blame us not telling the right number when he is using airpods on his ear like who the hell would say a worng number when you get a gas !!

    Pro's : Gas price is pretty good compared to other stations , however you will pay that lovely .35…read morefee on top to just use their pump . Is it clean Heck no it's never clean , I rarely see the gas station clean outside . Pumps are dirty , screens , dirty , no receipts almost 85% of the time and that really is most irritating as I use my receipts for work and I don't always have time to walk in and pay ) which I should do but I don't ). The water to clean the windows is filthy and old squeegees are the norm. If you want a clean station and decent window cleaner w decent squeegees ( this IS NOT THE STATION FOR YOU ). However if you are just wanting less expensive gas and don't care about the above THIS IS the gas station for you as you can't really beat their prices unless you go to Costco or B Brothers gas station on Marguerite Pkwy & La Paz - you know which one I am talking about . If you appreciate this review can you give me a thank you friends !!

    Mobil - Cleanest shop in town

    Mobil

    (96 reviews)

    We took our car to Gregg's Mobil in Mission Viejo on July 18 for a routine oil change. We drove in…read morewith a perfectly working vehicle, picked it up an hour later, and immediately noticed a strong oil smell. Minutes after leaving, the car became undriveable and stalled -- steering failed, oil was pouring out, and the drive belt was damaged. Tried calling Gregg's repeatedly -- no answer. Employees had left early, even though the shop was still "open" according to their posted hours. No after-hours contact, no help. We had to scramble to find another mechanic and a tow truck. Turns out, the work Gregg's did led to nearly $600 worth of damage: leaking oil all over the engine and breaking the drive belt. We paid out of pocket to fix these issues. When we went back Monday, Jeff the manager was rude, dismissive, and blamed us for not towing our car back to them (which we tried to do). After pressure, they agreed to reimburse the cost of repairs (the least they could do because they were at fault for them) -- but refused to refund the oil change that caused the damage in the first place. So basically, I had the privilege of paying $200 for an oil change that caused $600 worth of damage. Both Gregg and Jeff admitted fault, but still refused full accountability. The experience was frustrating, stressful, and could've been dangerous. Thankfully we live nearby, but if our car had stalled in an intersection or the freeway, this could have been catastrophic. Worst of all, Jeff and Gregg were condescending and extremely apathetic to the situation. Avoid this place unless you want poor workmanship and worse customer service.

    saw the man that does the smog check being extremely rude to women on more than one occasion. And…read moresmog check prices with "an alleged coupon" that he's giving you is still outrageous. Lots of other places for smog checks with better prices and better customer service

    Shell

    Shell

    (21 reviews)

    $$

    The employee working tonight around 10 PM was incredibly rude, used profanity, and was generally…read moreunhelpful. I was trying to resolve an issue where I appeared to be double charged $40 for prepaid gas, and instead of helping explain what might have happened, the employee began cursing at me. This was a very disappointing experience. I hope a manager is able to read this review, follow up with their staff, and address both the customer service issue and the double charge.

    So the guy who is always working here (evenings) never speaks. I always figured he was super shy or…read morejust had zero people skills. Not even hi or hello (the most basic customer service skills). But today I came in (Fri 1/17 around 5:45) with a gift card and handed it to him and he said I had to do it on my end. So I took the gift card out of its cardboard holder it comes in and asked him if he could please throw away the cardboard holder for me, because there was a trash basket literally right behind where he was standing at the register. He said no. Throw it away yourself. I said, there is a trash right there, pointing to the basket less than 2 feet away from him. Still no, he wouldn't. Then I bought some lotto tickets with cash, and he looks at me before giving me my change and says "so are you going to throw that away, because its rude to leave it there" pointing to the small piece of cardboard my giftcard came in. He expects me to walk away to the trash without getting my change?! I said no, I'm waiting for you to give me my change. He is treating me like this with a line of people behind me to witness it. Once I got my change, I threw away the little piece of trash that he wasn't capable of tossing in the waste basket. They have lost my business because they choose to employee of this minimum wage employee with a power trip. Clearly he is a miserible person who hates his job and is desperate to feel important and have a sense of control over others. As someone who has 20+ years of customer service management experience, I can say with certainty, that he belongs at a job with no human interaction. Maybe the city dump, where the work will match his personality. Way to go above and beyond to be a total a-hole to the customers.

    Shell - servicestations - Updated May 2026

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