I was almost out of fuel, this gas station was the closest. I stopped and noticed each card I tried was rejected. I went inside, no one was at the register. A man (after this interaction- I cannot call him a man!) was incredibly rude and told me (exact words) "get the fuck out" "leave Bitch" I asked him why he was being so rude! He said "fuck you, do you want me to call the cops on you!" I politely asked him to help me understand 1. Why I was being treated this way, and 2. How can I get gas please? He again said "fuck you, you are not getting gas, leave" I finally cussed back, why are you being such a jerk and an asshole to customers?! Why are you telling me to fuck off - fuck you you dick!" All the while, another employee had watched for a minute and I asked does he always act like this? What the fuck?? I will be calling corporate- not that it will get me anywhere- looks like others have tried that and appears there have been no Changes. How does Shell allow this? I have a picture of his car/license plate. I ultimately left and got fuel elsewhere- I will never return there! Nothing works including the lazy inconsiderate and blatantly rude staff! read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

Very mediocre. They always put a $200 hold on my credit card (why???) and the pumps are always out of receipt paper. I don't think I've ever been able to get a receipt without going inside, which is really annoying when I've paid for a car wash. It's honestly the fact that I have to walk inside and wait in line for my car wash receipt that I hate this gas station as much as I do. It's like they don't value your time at all. I don't know why I keep going back. Probably because I'm always passing it on the way home. read more

Card reader at the pump doesn't work, I walk inside, there is no teller at front desk. Card reader at the front desk glitches OF COURSE! And then on top of that, the pump ends up being the slowest pumping gas pump IN THE WORLD! This station needs to get its act together, complete inconvenience. read more

FRAUD! I visited this station earlier this week and used pump number two. I selected regular gas and began pumping. Once my tank was full, I printed a receipt. I glanced at the receipt before I got in my car and noticed that I was charged for plus at $5.29 a gallon instead of regular at $5.09 a gallon. I went inside the station and let the woman behind the register and a gentleman behind the counter know. The gentleman said it "sometimes does that if you nudge the hose." WHAT?! First, I didn't touch the hose. Second, if you know it's an issue, then it should be addressed. I asked to speak with a manager and the gentleman -- Ben -- said he was the manager. I reiterated that what he was doing was fraud. I didn't get much of a reaction so I asked for the corporate customer service phone number. I was given two phone numbers. One for Speedway was closed for the day; when I spoke to Shell corporate they let me know that the station was operated by someone else but they would pass along the message. Well - I haven't heard from anyone yet but plan to follow up again this coming week. Essentially: don't go here. If you do, check your receipts. Fraud, fraud, fraud -- if you know it's an issue! 2024: 21/100 read more

card machine at pump doesn't work frequently (but does inside) staff doesn't care and just argues with you vs fix or report to management

Worst owners here. It's 7/11 & they put a fake out of order sign on the slurped machine bc they didn't want to give anymore away for free

I need to complain. The gas station attendant (named Oscar ) was very rude and screamed in my Face in front of other customers at 7:30 this evening when I was trying to use the payment card machine for payment -very unprofessional and rude . read more

I used their car wash service and paid 12$ for nothing. It was the worst car wash I had received, there was still bird poop on my hood and my truck was soooo soapy read more

Shell - This was after the car wash! Still so dirty - Gas Stations Near Me - Rancho Santa Margari, California

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Always frustrating few years enrolled in Everwash car wash and my car never finish drying, and occasionally have to keep going as rushing to go or told, called Everwash and complained and hop off and report the issue multiple times and always told by worker they have nothing to do with it and to call Everwash and Everwash always tell me to it the location itself is responsible. So annoying paying for membership and never gets the full service read more

Horrible service! I tried to full my tank the cashier did not know how to do it . I spent almost 30 minutes dealing with this people read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

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I paid $20 for gas. Went outside and pumped like normal. It said "please see attendant" at the pump. I went inside and Oscar told me my transaction was cancelled - clearly not by me. I then paid ANOTHER $20 for gas. I checked my statement and was charged $40 all together. I disputed the charge and they had the nerve to tell my bank I used the gas I paid for. BS. They are a fraudulent location and I've reported them. Will never use this dishonest station ever again. read more

First things! I have never used their car wash, so I really can't say anything about it! But I do go their at least once a week to fill up the tank. I use the shell app every time, which makes it really useful specially now. Only thing I touch it's the fuel hose thing and the type of gas I want, I don't press any other buttons, all done through the app. Really nice! I try to go in the mornings, because it seems less busy and so far, it's worked. The store inside is a bit small but it has a very decent variety of items inside. The cashiers are nice, I personally haven't got a bad experience here. The gas prices go up and down like every where, sometimes cheaper, sometimes not so much! But since I always use the shell app on the phone, it's always saving me five to ten cents per gallon so I think that's always a good deal!! And for some reason I definitely think the gas there lasts me a bit longer than others. I've tried Chevron and arco, and it's not the same. Maybe it's just me lol! Use the Shell App!!! read more

CAN YELP OFFER ZERO STAR OPTION? Worst gas station car wash. Waited for 25 mins in the line and the machine stopped working after I paid and pulled in. Had to drive out of the machine and asked for a refund. That's when the fun began.... Talked to 2 creepy guys and both accused me for not following the steps correctly so can't give me a refund. I asked them to pull up the surveillance camera recording to prove me wrong! I have used this car wash for 100 times and I know how to follow the steps. It is not a rocket science! After I asked for the video they found out they could not use that as an excuse. Instead, they said I don't have an invoice number on the receipt I printed at the self payment station. I should've paid at the pump. I drive an electric car!!!!! When would I ever pay at the pump! They kept yelling at me for wasting their time and it was my fault! I asked to take to the manager and the answer was manager was not around! During this whole ordeal, there was another guy coming up claiming he's the owner of the gas station and asked me what happened. After I explained to him everything I found out he and the employees were giggling. He is NOT the owner! That was a legit harassment! After I told the employees I needed to call the police they finally pulled $15 and give the money back to me. What is disgusting place and disturbing people working there! read more

Dishonest sale prices. Their food mart prices advertise specials that never ring up the correct sale prices. Example: Monster energy drinks & candy bars. This has happened more than 5 times and workers are either part of the scam or not smart enough to run a cash register. How many people go in there and get taken for a couple dollars without noticing, but a $10 discrepancy and they want to act stupid and argue even after you show them their mistake... Shameful! read more

Car wash is the worst. The line is crammed to the back and takes 30/40 minutes to get through 3 cars with no exit lane once you're in line(which you can even see until you're in the line). Go to a local car wash or any other gas station in the area. read more

I used to come inside and buy snacks, lotto tickets, and a drink sometimes when I pumped gas, but unfortunately the people who work here smoke cigarettes in the store and it' smells completely disgusting inside now, so I'll stick to just pumping gas outside. Their laziness and lack of consideration for customers (especially those with children) is costing them more money than they probably realize. Haven't seen this level of ignorance run a business in California in quite some time. Hope they come to their senses. Unbelievable read more

DON'T USE THE CAR WASH!! The car wash snapped my back windshield wiper off and the gas station took zero responsibility for it. I reported it immediately and they told me to fill out a form. After an "investigation," I was informed that they cannot assume responsibility as they found no problems or issues with the car wash. So the rotating brush has zero chance of getting caught in a windshield wiper and is completely incapable of snapping it off. Sure. Ok. Thanks for the great customer service. read more

Shell - Damage after using the car wash - Gas Stations Near Me - Rancho Santa Margari, California

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Descent car wash, but the line is usually pretty long. Prices on gas are a bit higher than other gas stations so I would only be back for the car wash. read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

This isnt my main place to fill up on gas, but I feel like it should be. I have never had trouble getting in or out of here, and I have never had to wait for a pump. I decided to try the car wash the other day because my car was FILTHY. The pumps dont show the prices for the carwash options, so I went with Silver hoping it was the least expensive - and it was. Silver: $6 Gold: $8 Platinum: $9 I was 4, maybe 5 cars deep in line and it took me an hour to get through the car wash. I wont lie, that sucked. Im not sure why it took so long as my wash was fast... I guess most people get the higher washes than the Silver, and it takes longer? I also didnt see the timer of how much time was left at the end when it tells you to drive out slowly so my car didnt get fully dry and I still had a good 25 seconds left when I pulled out. All in all the wash was fine... it got the dirt off and I went on my way. Not sure I would do it again though, as it takes way less time at a hand wash place AND they do the inside as well. read more

Shell - They don't show you the prices at the pump. - Gas Stations Near Me - Rancho Santa Margari, California

What can I say other than "have patience" if you want a fairly descent drive through do-it-yourself car wash! The SECRET IS OUT!! The lines are LONG no matter what time or sunny day that you come here. We always opt for the 'Platinum' wash for $9 bucks. It's truly the best deal. It wins for quality over the Gold or Silver! read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

Went in store and the cashier had his mask below his nose. When I asked him to please pull it up before checking me out he told me "I could just leave" read more

Horrible ! Their 'premier fuel Delivary ' monster truck blocked my car in and the most rude ignorant truck driver REFUSED to move ! ...I kept asking him I have to go pick up my son and the driver totally ignored me. I then asked the gas station manager and he did nothing said he can't leave the store to talk to the truck driver ! Terrible service what kind of ignorant people are these ?!? Run away from this place it's a nightmare and good luck with the 1 hr car wash lines ... read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

I haven't experienced the frustration by the previous Yelper, but am just a little frustrated with the one entrance in and out onto Santa Margarita Parkway. There were a few times that I realized I could use more gas in my car, but had made that decision a second or two too late with no second opportunity to pull in since I drove past my one chance. So then I just end up going to Chevron down the road who has easier access in and out of. I have gone inside of their little mart to grab a drink, snack or two and the cashiers have always been friendly and courteous. I will definitely be back. read more

I'm here at least 3-4 times a week, stopping in for 2/$4 Rockstar Energy drinks and fuel. Great stop for snacks, coffee and smokes as well... The car wash is pretty good for a $6 'Silver' wash and if your car is really dirty it does a good job at scraping off the big grime... Open 24 hours, they have Lotto and some hot food, and the rotation of cashiers are usually pretty friendly and always quick to ring you up. This Shell also has very reasonable gas prices considering it's right off the 241 toll road... $3.09 a gallon as of 11/30/14. Use your Ralphs Club card and knock another 10¢ off per gallon if you have points. read more

Shell - Best part of the Crystal Shine Car Wash video is the little girl in the passenger seat... Top notch method actress. - Gas Stations Near Me - Rancho Santa Margari, California

DO NOT come here. Waited OVER 30 minutes with 3 cars in front of me for a car wash. When I asked the employee about it on 6/5 at 4 pm, he said that he had to wait to wash his car for 45 minutes and that we all have to wait. Should not take more than 10 minutes per car. I'll be going somewhere else and have learned my lesson. read more

Seriously the longest I have ever waited for a carwash in my life. I pump gas here all the time with no problem but decided today to get a carwash... No joke it's 5 full minutes per car! I didn't know this when we were pulling in and let 2 cars go ahead of us bc I'm a nice driver. :/ We got in line at 2:28pm on a Wednesday after noon and it was 3:04 by the time we were finished. Go here for gas NOT CARWASH!!! read more

Absolutely useless car wash. Long wait, very, very slow. does a lousy job. Poor instructions. no attendant. Receipt printer did not work. Close this place! read more

$6 car wash just sprayed water on my car for 20 seconds then stopped. The brushes didn't even run. My car was still dirty at the end. Skip this place for car washes. read more

Bought two frozen food items today at the shell. Both were covered in mold upon arrival home. So just FYI they clearly lost power in their fridges and yet are continuing to sell all the spoiled food to unsuspecting customers. Beware. read more

Worst gas station in OC. You're lucky if the employees don't lock the front doors on you, in the middle of the day. Avoid at all costs.

I've been to this gas station quite a few times in the past few months. The prices are competitive and I like that the squeegee buckets are always full of water. I have always been unable to try their car wash since I usually am running late to somewhere. Today I decided to give it a go. I've been sitting in line for probably 20 minutes and there are 2 cars still ahead of me, not including the one being washed. This better be a hell of a wash! I've come to the conclusion that the reason they have a car wash here is that by the time I finally get through the car wash, I'll need to fill up the gas tank again! I will probably be back for gas, but the car wash? No way! read more

I recently moved to RSM and have purchase gasoline here on occasion. The gas is fine and meets all California regulations, but it's the convenience store inside that I am reviewing. Their soda fountain looks like something you'd see in some small, remote town in Montana. The only diet option is Diet Coke. Hard to believe a south Orange County gas station convenience store could be so barren. They do have a refrigerator with bottled and canned drinks and I can confirm that the beverages are kept a low temperature, perfect for immediate consumption. read more

This Shell station is a fraud! I took my wife's 1 weeks old car through a car wash and it came out like it was in a demolition derby. The owner of the station Claudia (714) 722-0714 said straight to our faces that the car wash didn't do this. I should have filed a police report for this incident but I wasn't thinking I was too angry with my car to think like that. read more

Shell - After going through the car wash here at shell... - Gas Stations Near Me - Rancho Santa Margari, California

I have lived in RSM for over 25 years and when this station was new it was good, and the owner at that time would honor their promise that if you paid for a car wash and it rained within 3 days that you could come back for a free wash. Well, I called the station today to see about getting my free wash since I washed my car Sunday and it rained Tuesday. I spoke with a "Mark" and at first he said he needed manager approval but then said to come in and he would take care of it. I got in my car and drove over, about 5 minutes had elapsed. Mark is nowhere to be found and the middle eastern cashier claims that Mark is gone for the evening. Then he says that new ownership does not honor the rain policy. The promise is still posted. FALSE ADVERTISING! I will NEVER give this station any business again. All for $6.00 ......... Wow! Bad management and outdated wash equipment. Finding a REAL CARWASH NOW. read more

I utterly despise this gas station. Every time I go there at least 1 or 2 pumps don't work. Usually there are so many people there that they pumps that do work are all occupied and you have to wait. When you do find an available pump, using your credit card is like watching paint dry. Slow and painful. Have no idea why the electronics are so utterly slow on these gas pumps, but they are. And when there are more people there, they are even slower. They recently added a car wash to the list of services available there. I stopped in to obtain my free car wash with any purchase since I was at the bank next door and wanted something to drink. Being nearby and thirsty was they only reason I went in there. Well, I've had the receipt for my free car wash for at least 2 weeks now and every time I have gone by the place there is either at minimum 10 people in line, or the car wash is not working. I don't particularly want to wait an hour for a mediocre car wash so my receipt has gone unused all this time. They probably added the car wash to entice more people to go there, but with the slow pumps, always excessively busy, and an inoperable car wash, I find my time is more wisely spent elsewhere. read more

Stopped by Tuesday morning around 4:30am. Only one guy working. This shell gas station is lucky to have an employer like him. Saw him outside picking up cones then back inside doing stuff. I got gas and a propane tank. By the time I was finished pumping gas I went back in to make sure he was gonna get it... propane tank was sitting by the door. Never had a gas station get the propane so quickly. This dude needs a raise. read more

This review is on the car wash. First of all there are always at least 3-5 cars deep to get a car wash. This is not the stations problem, since so many people want to get their car washed, but since it takes 6 minutes per wash you are sitting there for at least 20-30 minutes. Now for the car wash. I enrolled in Everwash monthly car washes. The brushes they use scratch the car finish. They whip around putting small swirl marks on your car's finish. I have a black car and it is very noticeable. Spent $100.00 to have the car rubbed out and waxed to remove the swirl marks from the washes whippers. Not worth the express car wash price or the monthly fee. read more

There's nothing worse then trying to fill up your suv and the pump shutting off because the gas stations limit is too low. I feel like you should be able to fill up a Tahoe without having to put your card in the machine twice. I called and spoke to the area rep and they said it's shell's policy which is funny because any other shell other then these two in Rsm work. I have decided to use the Mobil instead. read more

This place sucks. I can never get a receipt at the pump. And when I go inside there's always a line. Today there was 6 of us. My photo would post. But I have one of us all in line. 15 mins. read more

Shell - Gas Stations Near Me - Rancho Santa Margari, California

There a pice off shit !! I did not even Pom gas and they charge me and I talked to the manager there and there are just mean!!!