I am writing this review not so much for the gas station as I am of the wonderful young woman with a small young boy who was working the counter. My wife and I were staying just up the road at The Cliffs Hotel from this gas station. I immediately knew one of my rear tires were flat with and so we limped our way to the gas station. After realizing the tire was done, we were on the phone with AAA and several local tire stores in the area. The first tire store we called did not have the size I needed but the proprietor upon hearing we needed to be at a wedding in 3 hours called a COMPETITOR to locate and arrange an appointment. All seemed well, until AAA showed up and denied towing my car because it was too low. They also refused to let me use any tools or offer any other solution. I was not happy about that. With two hours remaining I asked the young woman if I could borrow any tools and she let me in back to see what I could find. Amazingly, I found a 17mm socket which was what I needed and asked her if she had a jack. She took me to her car and let me rummage through it to see if I could find one which I could not. In the meantime she was calling friends to see if they could bring me a jack, Long story short, my wife and I made it to the wedding in the nick of time. This young woman and so many other people we met in our short stay really bent over backwards for us, and we wanted to say thank you! Coming from the Bay Area it was really such a pleasant surprise to find people living in a different and more neighborly way, and this young woman exemplified that. The best experience brought out by hard times. read more

I would give 0 star is I could. I should have trusted the Yelp reviews. *One of the most expensive gas stations in the area. *No bathrooms. *Worker is smoking right by the door to the store. *No papers on the receipt dispenser. read more

No restroom available. I was directed to the restaurant down the street or the park. Price of gas high for the area.

Service is fantastic, you're thinking it's a gas station, right. People can make a difference, the people that work here make it great. Prices are fair, I would come here any way just to be treated so well read more

Awful service. Wouldn't let my kid use bathroom even though we bought a drink and paid for gas.

Went here twice this past weekend - none of the employees wear masks. When I asked one of them why he wasnt wearing a mask he gave me some bullshit response about how he is "easy going." I informed him that it was California law and he made an excuse about how his friend was going to be bringing him a mask...yeah, right. Not only do they charge an astronomical amount for gas but they are breaking the law by not wearing masks and not requiring their customers to wear masks either. read more

Be aware. None if the staff wear masks. Today pat at the pump was not working so customers were forced to go inside. When the staff were reminded they should be wearing masks, they said "go elsewhere " with some colorful language. Boycott. read more

No restrooms for paying customers. If you just want gas or to pick up food in the store, it's fine. Lady who works there is polite and courteous. Just no bathroom use. read more

Went here to get one gas recently. There are so many reasons to go elsewhere... Gas is $0.75 higher per gal than the places right up the highway on Los Osos valley road. The pumps do not work and you need to go inside and pay. When you go inside the cashier is the rudest person you can ever imagine. For the extra cost you would think things would work and they would be nice to customers. Save your aggravation and go elsewhere. Same some money in the process. read more

Please update the hours on google from 24 hours! I drove here at 1AM for one snack and y'all are closed! If you close at 10 everyday it would be helpful to know before I drive here. read more

First off, the gas is crazy expensive maybe because this is a touristy location. The surfer dude at the counter was bored and dismissive. I need to find out where the locals go. read more

Total bitchy cashier lady. Bad attitude, made me scan my own product cause she was too lazy. Not coming back

Not sure why this is the only gas station that pops up on google maps but do not come here! Gas prices are literally 50cents higher than other places nearby. Keep heading south and you'll find way cheaper gas stations. read more

This gas station has the most rude and disrespectful service I have ever encountered. The people that work there are so trashy and hateful. They are angry and frustrated at your human existance. The cashiers are complete bullies. I have been bullied on a couple of occassions. My last visit was about a week ago. The cashier was sitting on his phone texting and didn't even look up at me as I was waiting at the counter to be rung up. I finally had to tell him to stop texting and to ring me up. He got pissed off and told me that I was disrespecting him because I was interupting his texting!!! He told me that he didn't need to provide me service or do anything for me... I am a local and I absolutely refuse to be bullied by a gas station cashier in my neighborhood. This establishment is a detriment to our Community, our Town and our beautiful County. They are an embarresment and need to be shut down by the Mayor of Pismo Beach read more

If I could give it less I would. WHAT A RIP OFF this place is. SUPER HIGH gas prices, The clerks treatment of customers is VERY poor. If you're a business owner and want to know what NOT to do, or how to treat your customers or you want to know how to rip off your customers by price gouging, then come in here. This place is a poor excuse for a business. DO NOT STOP IN HERE! VERY DISAPPOINTED! I BELIEVE WE SHOULD SUPPORT LOCAL BUSINESSES, JUST NOT THIS ONE! BEWARE! BEWARE! read more

We stopped at the Shell gas station in Pismo The gas pumps were so wore out and dirty I didn't wanna put my fingers on them. The screen was very hard to read because the pumps have not been updated in many years. They need to sell the station or update it. read more

Last night my family was in the store browsing for souvenirs for about 10 minutes. When we were finally ready to pay and headed to the counter, I noticed the cashier had locked us in and was physically blocking the door. He Must've thought we were going to steal or something. Either way, very over the top reaction and just a bizarre experience. read more

No toilet. Highly inflated prices. Not a positive experience. Please place no toilet sign on your 30 ft high road sign, so travelers can make an informed decision to avoid this stop if they need a restroom. read more

Stopped to get gas only to find "out of order" signs on all the pumps. I went inside to see if it could prepay for gas - nope. No gas. I asked where the next one was but the attendant didn't know. A sign on their price sign would have helped. read more

Gas is gas, but Shell wants to charge you more since theirs has V-Power... go further down the street you'll find cheaper gas without the V-Power. read more

FRIGGIN DISGUSTING BATHROOM!!! Handholds were fully rusted and have been like that for decades. I asked cashier to tell the owner to fix the bathroom, she said she has many times. Owner doesnt give a s#it. I emailed Shell corp., they prolly wont do anything about it either. read more

If I could give this gas station no stars, I would! It was DISGUSTING and had money peddlers outside. The bathroom,...... Just don't. 3 out of 4 stalls were unusable because they were overflowing with waste. Also, if that isn't gross enough, the soap dispenser was broken. DONT STOP HERE read more

Would not allow me to use the bathroom even after spending 100.00 to fill up gas tank . Was an emergency. COVID or not... not very friendly

This was the most pleasant gas station encounter I can recall. The two guys working there were just truly present, pleasant, helpful, and friendly. You don't expect a stop for gas to make your evening. Well, this one did. I can't even put my finger on it, but it was enough for me to look up the gas station and write a review :) (I hardly ever write revies, so writing one is not a weird hobby:) Just really felt compelled to shout out a 'thank you'. read more

crazy expensive, Apple Pay doesn't work, air doesn't work, no restroom. what are we paying for?

The Shell gas station is convenient for access off and on the freeway, but you can never get off and on with the convenience of paying at the pump because the receipt paper is never refilled at the pumps. I always have to go in to the store and ask for them the store has a design that's not customer friendly and you totally lose the convenience of paying at the pump and going back on the road! read more

THE most expensive fuel prices on the Central Coast and extremely poor customer service: Unfriendly; Unhelpful; & Discourteous!

This gas station sucks there is never an attendant to help cash ppl out, I just actually have been standing here in line and called but no employee came. I wonder how often this place gets ripped off!!!! Just went looking for an employee and no one is in sight! Dude who owns this place should really get his priorities straight!!! read more

Customer Service sucks. That is all. Maybe came in on a wrong day for the guy. I don't know.

Wow. I have to agree with the prior reviews. I was desperate for air in my tires. I went in to get quarters for the air machine. I had looked at the reviews but what could I do. I waited as the first customer in line for between 5-10 min, with people coming in and the door dinging. A man got a coffee put his money on the counter and walked out. Must have been a regular. I wanted to walk but needed the quarters. The clerk did come to the counter eventually and rung up the coffee before giving me change. Must be running an open till. I would never go their again, not even for air. read more

Chicky babe behind counter said I gave her a $10 bill when I actually gave her a $20. Said I could call back the next day to talk to manager if I wanted my money back. Called the number... it was Chicky babe again and now the "Manager" won't be in until TUESDAY!! Really...she basically stole my money. Go to the next gas station. read more

This gas station is the worst place to go and here's why. I live close by and it's the closest place to get a coffee, gas, snack, etc. I even work sometimes down the street, and this play is always on a "10 min break" that seems to always last way longer. The hours of operation depend on what tweeker is working that day. Open late, close early, and multiple "10 min break" so if you want terrible service, and the possibility of them not even open please go here. read more

This place has ABSURD gas prices. I never fill up here. I just drive down the road to AG where gas is 50 cents cheaper. The employees also seem to not know what the hell they're doing the few times I've gone in to buy a cold drink before hitting the beach. read more

The gas is really expensive. Prices about sixty cents a gallon higher then the average of CA. Don't bother stopping here if you need to use the restroom. They are nasty. There is no soap, the toilets are gross and half of them are out of order. read more

Horrible stop. Over priced fuel compared to other local gas stations. Bathrooms were HORRID. Rusty, pee smell needed to cover my face, paper all over the floor wet and dry, backed up toilets. Really bad. Skip this place. read more

This is a great place .. Everyone that works the counter is super sweet. I live in the neighborhood and go in almost everyday- yes, gas is a little more costly, but you are in a high traffic tourist area that's pretty par for the course..They get crazy busy on weekends and do get overrun with tourist sometimes - but I think the staff does a pretty good job of being friendly to everyone- read more

This is the most expensive gas station in San Luis Obispo County. It is almost $1.00 more than the Costco in San Luis Obispo which is a 10 minute drive up the 101. DO NOT BUY GAS HERE EVER, unless you need a gallon to get to the next gas station. read more

If I could give this place negative stars, I would. Larry is nice but one clerk, Dean, is the rudest person in customer service I have ever met. Every time I go in there for a drink or gas, he is too busy watching tv or in the back doing I don't know what to even tell me hello or smile at me. I would rather (and will from now on) walk a mile to another gas station just get a soda than even so much as look in the direction of this business. I can't believe that management and ownership lets this kind of poor treatment of the customers occur. They should be ashamed. I could understand if they were unaware but seeing how far back these reviews go, I can tell that making the customers feel like their business is important is NOT a priority here. I work in customer relations so I know it can be difficult sometimes but constant poor treatment has not only LOST my business but spurred me to tell every single person I know to avoid this establishment. If you like Shell, go to the location on Five Cities Drive. Sam and his staff are incredibly nice and awesome! read more

This has got to be the shittiest gas station in the area. The damn bathroom doors don't lock and have been missing the knobs for over 2 years now. If you have to pee, you better hope nobody decides to peep on you. How hard is it to replace some $20 door knobs? Not to mention how filthy the place is. FIX YOUR SHIT! read more

"Make it quick, I'm about to shut it down" the worker said as I went in to use the bathroom. what a jerk!