I waited over 30 minutes tonight for the cashier to get off his break. He had a sign that said he was on his 15 min break but it had to have been his lunch break because it was well over 30 minutes. I've been here since 10:45 -10:50 it is now 11:25 . If I was able to go elsewhere I would but I need a specific wrap they sell here, worst thing is I'm a DAILY CUSTOMER who comes here everyday and yet the cashier chooses to ignore me knowing dam well I'm sitting infront of the store waiting .. what type of customer service is this? It's no wonder they've got 1 star . Even saw a guy ask how long before he could get gas and the cashier got frustrated pulled the sign off the window and kept pointing at it not answering when he'd be off break , that guy also waited 15 min and ended up leaving. Finally I called the dam place to ask wtf and the cashier answers and says that sign is there for "the next guy and I could go get my wraps" I said ok then why didn't you say something then I've been out here dam near 40 freaking minutes!!!! WHY WOULD YOU KEEP THE SIGN UP KNOWING IM THERE TO GET THE WRAPS !! BEEN STARING AT YOU TO SEE WHEN YOUR BREAK WOULD BE OVER! Respecting your time and space and place of work but you have no respect for other people's time . I am so annoyed I will never come here again I don't care that I live down the street I've let many situations like this slide with this same cashier kid. I have spent HUNDREDS of dollars over the past 10 years I've lived here almost every day buying , redbulls, wraps , snacks and lotto tickets. I Am done. read more

Shell Gas Station - The guy asking over and over what time would his break be over .. he then waited 15 min for nothing - Gas Stations Near Me - Los Angeles, California

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This gas station has broken pumps and VERY rude attendants. Do not recommend- avoid at all cost. When the pump does work here, it takes 5 times as long to fill a tank vs. other gas station pumps. read more

I pumped $116 worth of gas on my work vehicle, I walked inside the station to ask the rep if he could turn on the compressor. He refuses and states it cost a dollar. I tell him I just spent $116 on gas and says that was purchased an hour ago, I ask for a receipt, he ask to see the card I used which is a fleet/element card and I don't know which bank they use. He tells me he can't give me the receipt because I did not buy gas. Air and water compressor are required by law and should be available at no cost. I come here at least twice a month and so do some of our other fleet vehicles. Last time our vehicles will be seen us here and all for $1 read more

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Worse service ever i went there for a few things seem like the attendant was a sleep with i sing that said no Apple Pay but never woke to a knowing sound i mead for at least a minute gave up and walked away would never go back to or read more

Shell Gas Station - The dude was passed out in work a hours did not wake up after knocking on the window - Gas Stations Near Me - Los Angeles, California

These guys are lazy, rude and incompetent. I went to the window at 11pm to buy ice cream and they were too lazy to check and see what kind they had in stock. So I looked through the window and when I came back to tell him my choice, the attendant put up a lunch break sign. Also when I asked for gas, the man took forever to ring me up because he was watching television on his tablet. 0/10 would never go here again. read more

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After paying for gas the attendant would not allow me to use the restroom and was rude. It has an out of order sign that is always posted. I went back in again and told him I have a medical condition I need to use the restroom. He said OK but the sink doesn't work and he showed me how the handle goes from side to side and does not turn the water on. After using the toilet, I turned the water on by simply lifting up the handle and it worked just perfect with no issue I Then showed the attendant that it works and he said oh the hot water doesn't work and then continue to tell me that the restroom is for paying customers only. I explained to him that I just got done pumping gas and he said well it's because we have homeless that comes in And I told him that I'm not homeless and he said well it's for paying customers and I continue to tell him that I just pump gas as my car sits parked at the pump with a receipt. I told him that I felt discriminated against because I am not homeless. I would never go to the station again, and I'm going to file a former complaint. read more

Went in to the grocery shop with my kids to get an ice cream, price said $1.50 each. At the register is $8 for 2 I ask why it's state $1.50 each and you tell me $4 each. He came to the refrigerator to take a look , saw it in his eyes and still said in a rood way this is the cost. With 2 kids that's really want the ice cream they have chosen I couldn't leave unless I bought it for them. It's not about the money it's much more about the service and experience. read more

This was the worst experience I have ever had at a gas station. After a long days work in ventura I stopped here to get a snack and fill up. I wanted to use the restroom first. The guy on this day 6/9/2021 5:15 pm was so rude and nasty told me restroom was for customer only. I explained to him the order in which I wanted to do things he went on for a couple mins before letting me in. I was so upset that he jumped the gun that I told him he ran me away now. He said I don't care and got up and change restroom to out of service. He is emotionally unstable he needs to be laid off to get some rest and see a psychiatrist read more

Worst customer service! Pump didn't provide receipt, went inside to grab one & cashier was super rude....put off that he had to stop whatever he was doing to give me one! Gas was here is 20 cents more a gallon than the one on Woodman & Hazeltine, so I won't come back here. read more

If I could leave 0 stars I would. This is the worst gas station I've ever visited hands down. The the little angry man that was working the cash register was an extremely rude and disrespectful individual who needs to be removed immediately. This location was also very poorly kept and smelled awful. Do not visit. Shell needs to do better! read more

I normally wouldn't leave a review for a gas station but this place is on another level, Not only was the attendant very rude but it felt very unsafe. There was multiple homeless people everywhere some even had a fire going to stay warm which I understand but nothing was done in regards to safety for customers attempting to fill up gas, I am never coming here again I've been living in this area for a very long time and this shell gas station and there owner clearly doesn't care about their appearance and or the safety of their customers while filing up gas. I highly recommend no Woman come to this location after 10 PM it simply isn't safe read more

Never did I think that I'd write a review about a gas station, however this particular gas station crossed my threshold. This gas station is on the same side of my building, therefore it's our go to place for snacks and gas, but not any more that's without a doubt! I've truthfully never encountered worse customer service in my life, it's as if the people who own it / work there, hate their customers. Time after time I've left here with a bad experience. - a month ago my tire was flat, so I went inside to ask them to turn the air on, and the man said I needed to pay one dollar which shocked me because no other station has ever charged for air. I had to fill the air though and said okay then I'll pay with my card since I don't have cash on me. He said I can't pay with card for only 1 dollar. He literally didn't help me out at all, what has humanity come to? I would've just turned it on if I were in his position but he didn't. Thankfully a kind gentleman and his wife heard the conversation & paid for me. Then the very next day another woman in front me asked for the air to be turned on & he did not charge her at all & turned it on for free. When my fiancé asked him why he didn't turn the air on for me the day before, he said the lady goes there all the time so he didn't charge. Well guess what we are also there all the time, and that was clear DISCRIMINATION! The experience I had today made me know for sure that from now on I'll NEVER go to this place again. Unfortunately I don't have water at home & rely on bottled water for drinking. This morning I realized I was all out, so I took my dog out for a walk and decided to quickly stop inside and purchase a bottle. My dog is actually a certified service dog, I carry his identification card in my wallet at all times incase of issues. As soon as I stepped in I quickly grabbed a bottle of water and took my money out to pay, and instantly the worker shouted at me saying "NO DOGS ALLOWED IN HERE I WILL CALL THE POLICE AND YOU WILL PAY 300 DOLLARS!" I have never been so humiliated, who does this guy think he is shouting at me like that? It is completely unacceptable and disrespectful. He could have informed me politely by saying in a calm tone that they don't allow animals inside, then I would've showed my dogs I.d. Card. I was raised to show respect to everyone, however the people who work here clearly have no respect or common curtesy. I will never give them business again & I will tell every single person I know not to give this place business. Shame on these people, they are exactly what's wrong with society. read more

There I was, on the corner of Coldwater Canyon and Riverside Blvd in Sherman Oaks, CA at about 4:15 PM. I had just bought a few things at WHole Foods an come out to find my bike tire flat. My pump was at home, dang it. At least the tire slime sealed the hole, but I needed air to bike the four miles home! Whew, look, a Shell station across the street! Feeling lucky because Shell claims on their website to be committed to "Giving back to the community", I wheeled my bike across Coldwater and went into the "Circle K". The guy behind the counter looked up at me. I smiled, knowing that Shell would be there for me, "Hey, I'm sorry, I've got a flat and only plastic, can you turn on the air for me, please?" He didn't smile back, "For seventy five cents I can." I was taken aback, " wait, you'll charge a woman stranded seventy five cents for air?" "yes, it costs seventy five cents." "You're SERIOUS?" This was unexpected. "I have no change. Could you please just turn it on." "I cannot, I can't turn it on from in here. It is an outside company." "What do you do for customers who buy gas? They don't get free gas and air, and you don't turn it on for them?" (from the California Dept of Food & Agriculture"Gas stations are required to provide air and water free to customers who buy gasoline or diesel.") "I cannot turn it on from in here. They also must pay seventy five cents. You need to pay me seventy five cents." "You don't give your gas customers air for free" He shook his head, "No." I begrudgingly had to wheel my bike loaded with Whole Food items into the Circle K, get a $20 from the ATM, as he wouldn't let me use my debit to pay such a small amount. A man behind me was agahast. "You had to get twenty from the ATM to pay this guy seventy five cents for air for a flat BIKE TIRE?" "Yes, yes I did." "Ain't that something!" A third guy got in line behind us. I gave the attendant my twenty, and he gave me change, including 4 quarters. I wheeled my bike out to the air and water station , which had a sedan parked in front of it, only to hear it come on automatically, and the man who had been third in line rushed out. "Sorry, lady, I have to fill this." he started to fill his tire. "Wait, the guy inside turned it on for you?" "Yeah, I bought some fix a flat from him, and he charged me seventy five cents for the air. You'd think after buying the fixy stuff he would just turn it on." "But he turned it on from inside?" "Yep!" "He told me that was impossible for him." "Oh well!" He filled his tire and handed me the hose. Sadly, it turned off before I could get to my bike tire, and I angrily put three quarters in, filled my bike tire, and rode home to write this. read more

This gas station is shady! They do the thing where they have a low price predominantly shown, but when you go to fill up it's a cash only price. If I wanted to be punished for using a card I would go to Arco! read more

I don't know where to begin one of the workers of this place is a very grumpy and disrespectful individual. I am middle Eastern and in our Culture we learned to respect everyone witch obviously he has never learned. Every single time we go there we come out angry and frustrated. The only reason we go there it's because it's conveniently located near our apartment. My fiancé also has been fed up with their services and she has not gone there in over a month, ever since they refused air for her tires even though she fills up her car at their location once a week. I went there today to simply grab a coffee but his behavior towards me was so disrespectful. I noticed he printed a smart remark and posted it on the window witch bothered me so much. If you are trying to have a good day, try to ignore this gas station and do yourself a favor and go to chevron station that's located across the street. Cheer up old man life isn't that bad. Department of Consumer Protection reported! Even if the air pumps have payment machines charging $1 for air, all you have to do is go inside and ask an employee to turn the air on. By law, they cannot charge you for it and must turn the air on for you. If they give you a hard time about it or try to insist you pay, you can report them to the CT Department of Consumer Protection...... read more

I stopped at this 76 today 3/11/2019 for lunch I purchased a hot pocket heated it in there microwave drive maybe two blocks away to eat my lunch in my work van. While talking in the phone eating the hot pocket I noticed the hot pocket tasted real funny sour like I thought maybe the pepperoni but before I took another bite and inspecting the hot pocket closely I seen what appears to be mold. Don't know if it's a moldy piece of meat or just mold growth. Please see picture. Checked the packaging which has NO dates what so ever took it back to 76 talked to the clerk we checked other hot pocket packaging which also have no dates all he did was offer my $2.50 back. So far 3 hours later I'm not feeling sick. I'm making a complaint to corporate about this. We'll see what happens. read more

Shell Gas Station - Mold in hot pocket - Gas Stations Near Me - Los Angeles, California

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Terrible place, homeless people camped uncomfortably close, on the actual property. Bathroom is out of order, air and waters out of order. I expect way more from a premium product like shell gas. read more

They never answer the phone when you call them. And even though the guy inside is always different, my receipt always says the cashier was Alex. Seems very sketchy. read more

Shell Gas Station - Gas Stations Near Me - Los Angeles, California

Beware of this gas station. Many times I have gone and only been given the option to purchase the highest priced gas. I made the mistake of returning because I had a fuel rewards incentive of 28 cents off per gallon. Well, it happened again, but today I went in to ask the attendant. He came out to the pump and had me go through the motions. As I told him what the screen was saying, he ignored me and just kept repeating insert your card. Don't take it out. I told him it said take out card. Thank you for coming. He ignored what I kept saying. Also, He didn't wear a face mask and reached across my body to grab the nozzle. Needless to say, it ended with me saying I would not be returning and him saying good. After leaving, I realized I had used fuel rewards, so that could be the issue here. Regardless, I would have appreciated some time and understanding. I also would have appreciated a refund as I ended up being charged for the higher grade of gasoline. If you see T Mobile Tuesdays touting Fuel Rewards, buyer beware! read more

Gave him $20 cash for the cheap gas (87 octane). The pump charged me for the premium (91). When I brough it up with the cashier that it shortchanged me, the guy started arguing with me. Dude really? You scamed me out of like $2 of gas, but if you do that to everyone I bet you earn some nice extra income. So gross. Also WEAR YOUR F**KING MASK YOU DEAL WITH THE PUBLIC ALL DAY read more

I haven't had any issues with this station. I pull in, pump my gas, pay and go. I do go inside for the occasional beverage and candy bar. The cashiers are always nice and friendly. No shady characters about or anything. It is right on the corner at Coldwater Canyon so super convenient location. I am usually stopping here when I pick up food at Hugo's. Which was the case this time. The pumps work. read more

AVOID THIS GAS STATION AT ALL COSTS! The pumps are rigged to charge you five cents before you even start pumping, and what's (almost) worse, if you're the one out of a million people who are cheap enough to actually confront them about it (like me), they'll accuse you of trying to steal from them. I went ballistic enough to scare the jerk behind the counter into giving my nickel back, but the thousands who just ignore the theft or don't notice it are lining this business's pockets with unearned money. It's unacceptable. read more

Don't come here the service is horrible. The man working was completely rude. He even got upset when I asked for my receipt. The man was very shady and kept giving me dirty looks. I wouldn't recommend this place to anyone unless you like being miss treated and yelled at. read more

Horrible service! All area gas stations offer Air for free except these guys. Yes they are within their legal right to charge for air if you don't buy gas there, however more and more gas stations are doing away with this practice. Shell advertises that it gives back to the community but not these owners! I went here because it's least crowded compared to other gas stations, and after my experience as well as reading the other yelp comments I can see why this place is always not crowded! read more

Horrible customer service, rude attitude. This is the worst place to get gas, I'd rather go to any other gas station than this one. They don't even have a working restroom. The chevron across the street is a little better, not much though. read more

Horrible station with tactics to make you think it's cheap but that's the cash only price.

This is the best Shell gas station ever. I always pump my gas there. Employees are super nice. Sometimes they forgive couple of cents if you don't have. read more

I'm running out of Shell stations I can trust. My Shell card got skimmed - is that the word? Anyway, I only use my Shell card to get gas and this is the only station I have used recently. Someone got ahold of my credit card number and went on a spending spree. The Shell fraud department stopped it but what a pain. Do not use this gas station unless you would like your credit card info to get into someone else's hands. read more

This morning this Shell station decided to pull a publicity stunt and gave away free gasoline. In the middle of morning rush hour, traffic was disrupted for miles by cars lined up, news vans, and police and traffic control officers placing cones in the road. The owners of this station should be cited for public nuisance and impeding traffic. It makes no sense - motorists are their business, and yet they choose being on TV at the expense of irritating hundreds of potential customers (the very people who ordinarily drive by their station) by creating a traffic jam. Short-term publicity, long-term alienation of customers. Bad move. read more

I accidentally locked my keys, wallet, and cell phone in my car when parked at one of the pumps at this specific location. After explaining my story to the attendant on duty, he allowed me to use the station's land line to make a few phone calls to call for a friend and/or roadside assistance. It was about 7 in the morning so you can imagine that no one was answering their phone. After I finally retrieved roadside assistance's contact phone number and was in the middle of calling them, the attendant told me I was no longer allowed to use the phone and that his boss was going to get mad at him about the phone calls I had made. He then proceeded to get angry with me and swear at me and kicked me out of his store. Eventually, I was able to get in to my car after a friend came to my rescue but I will never stop at this station again and I won't be giving Shell any more of my money. If I could choose no stars, I would. read more