I was desperate. Overheating car in desperate need of water and their water pump didn't work. Other gas stations have helped my hide in these situations but at this Shell I was given no options. When I asked the attendant for some help with water I was given a very cold "no" (even with a faucet behind her) and when I grabbed a cup out of desperation by the drinks she snapped at me that the cup cost .50 and I needed to pay for it. Absolutely rude, uncalled for behavior for someone so in need. Other friends have had similar experiences. I avoid this gas station at all costs now. read more