I want to bring to your attention the staff and location of the glacier franchises. Firstly, there are no signs to show where parking is located for the glacier tours. It took us a 1/2 hour to find it and we missed our tour time.
More importantly, we encountered a flat tire as we approached the parking lot. After the glacier skywalk tour we spent 3 1/2 hours talking to glacier view inn, guest services and bus drivers in hopes for some help to fix our flat tire. We managed to replace the flat tire with our spare one by ourselves and ALL WE WANTED was a little help in patching up our original tire or ANY HELP we could possibly get - whether it was paying ANY MECHANIC on site or privately to help us. This was on a Sunday evening where our drive back to calgary was 300 kms with NO SERVICE and NO GAS STATIONS/MECHANIC SHOPS and we had a flight back to the states early next morning. Even a 1% chance of getting stuck in the wilderness could result in something terrible! Everyone working their was so UNHELPFUL and RUDE. They all said they had ON SITE MECHANICS however their BOSS said that he wont lend out a mechanic to help. Manager Chris said that ALL their mechanics were busy. My first time in Canada and I didnt know that Canadians could be so heartless and corporate.
After driving slowly for 5 hours on our small spare tire on the highway we finally made it to banff and the shell gas station was incrediby helpful! The boss sitting at home skyped his worker and showed him where the repair kit was! So thoughtful! Thank you! read more