I rarely post reviews, but because of the sensitive, kind, supportive care I/my pet received at the Shelburne Veterinary Hospital-I must. Not only was the staff supportive, caring when the decision to help my per bunny pass was made, weeks later I received a condolence card; handwritten comments about my pet, acknowledging my loss. I was speechless. I cannot recommend this practice with more enthusiasm, genuine respect and gratitude. Jennifer Prue read more

Dr. Olszanski, Veterinarian, showed such compassion as we said our, good byes, to our sweet Chloe Flower Sparkle as she crossed the Rainbow Bridge. From the time we walked into the office the receptionist and vet techs were so empathetic. read more

Doctor Josie was the BEST! The facility was bright, cheerful and very clean ! I would highly recommend this office !

This is a long story, but it's important to me that other small pet owners, especially rat owners, know the dangers of taking your pet to this vet. I attached some images at the bottom - the first three are the emails between me and the clinic, as well as the written estimate for a single rat neuter. The fourth is a picture of my rats as rat tax. The fifth is a somewhat graphic picture of the abnormally large incision site, so consider this a content warning. Tldr: I would not recommend this vet, especially for small/exotic animals. They are dishonest about pricing and don't dose pain meds properly, as well as having abnormally large incisions for a simple surgery (neuters are generally not that invasive), and a disregard for extremely concerning post-op behaviors. Required a lot of prompting from me as an owner for them to even realize that something was seriously wrong after surgery. Full story: I had to get two of my pet rats neutered for aggression. I called and set up an appointment, and they requested a deposit over the phone of $100 per surgery ($200 total) to hold the appointment. I asked if they had an estimate on the total cost of the procedure, and the person on the phone told me that the $100 each would cover most of the cost of the procedure. They said I would get an email with an official typed up estimate before the appointment. The first date I scheduled this appointment for, they cancelled 10 minutes before my appointment time. I was willing to let this slide, since sometimes emergencies happen. We rescheduled for a few days later. When I emailed them requesting the price estimate that had not yet been sent, they came back with a $425 estimate per rat. This is a total of $850 for something that I was told on the phone would cost around $200. However, at this point I had already given them my deposit since it sounded like a reasonable price over the phone. They sent me the estimate at around 5pm the night before the 9am appointment, which means according to their 24 hour cancellation policy, I was unable to cancel without losing my $200 deposit. I emailed them back asking why the price was so different than what I was told over the phone, and the email I received in return simply claimed that they never agreed to a price over the phone. So, I was locked into this procedure. Alright, I mean, I care about my pets. If they're charging this much, I'd hope they know their stuff. Maybe it's worth the price tag. However, the problems continued even after the surgeries. The incision for the neuter, which usually is only a tiny cut or two on the scrotum, was a large cut that went halfway up each rat's stomach. I was sent home with pain meds to give every 24 hours, but rats metabolize meds faster than cats or dogs. Like clockwork, for the next few days, at the 12 hour mark my rats would pull out their stitches. They were also displaying signs of pain after about 12 hours after giving them their meds. This went on for almost a week, each time the vets putting another cone on the rat only for him to slip out. They also prescribed more meds such as metacam (for pain) and antibiotics, which cost me several charges of $75 each time I needed them. Eventually it got to a point where the wound on one of my rats had been opened and re-stapled so many times that it needed a revision in order for it to heal properly. He had stopped eating and was acting lethargic, but the vets didn't seem to see any problems with that until I insisted we take a look at it early because he was acting off. They then tried to charge me another $325 for the revision to fix the wound. At this point I was simply done financially and mentally, and I told them that as much as I wanted to I was simply not able to pay for that. They then lowered the price to $75, which I was able to manage since it would save my pet's life. However, this does not erase the fact that I ended up paying $75 to do a surgery that was the fault of the vets misdosing pain meds, and should never have been an issue in the first place. Overall, their post-op care was extremely concerning and it didn't seem like they knew much about rats, despite advertising themselves as exotic vets. They were dishonest about pricing, tried to claim that I was never given an estimate over the phone, and locked me into paying a total of around $1000 for two small animal neuters despite clearly not having expertise with the procedure. If I didn't have as much knowledge about rat healthcare they easily could have died from this - lethargy and refusing to eat after a surgery is a HUGE red flag that something is wrong. Don't take your small animals here, it's not worth the price and you may end up with a pet in worse shape than when you started. read more

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Staff was super helpful and friendly, very clean and quiet inside. Super quick and easy appointment with no wait. Wasn't terribly expensive either which was nice! The tech's also must be pretty skilled because my cat didn't seem at all flustered after getting the vaccines. Overall have nothing negative to say. read more

Shelburne Veterinary Hospital - Cat and office - Veterinarians Near Me - Shelburne, Vermont

The two vets here have both taken great care of my two bunnies. Bunny owners often struggle finding a bunny-savvy vet. They neutered one of my bunnies, and the next one is coming up. I have full trust in them. Not only do they have great vet skills, but both vets have been just great people to be around. Their emotional intelligence and humor go above and beyond. Also, their staff is great. The vet techs (sadly I do not know their names) are so sweet with my baby bunnies. Also, Melanie up at the front is so helpful. In short - these people are wonderful. Going to the vet is a pleasant experience. One of my best friends goes here with her dog as well, and she has only wonderful things to say about it! read more

Shelburne Veterinary Hospital - New patient - Veterinarians Near Me - Shelburne, Vermont

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I would post zero stars if I could. First, I took my rescue in to get spayed. She had already been a patient. I gave them the previous vet information. They opened my dog up and discovered she'd already been spayed. Instead of making sure she needed this surgery they subjected her to an unnecessary and painful surgery that cost me $600. When I had my mother pick my dog up after the surgery, they said they would not give my dog back until I paid. I was working so I asked if I could call them back in an hour with the card number and they threatened to keep my dog if I didn't get them the card information right then and there. I had to rush to get them my card info so that they would not keep my dog. My dog then developed a post-op infection which made her lose her hair. This costed me another $150 with them. When I picked up that medication, I also picked up some flea and tick medicine. I asked how much the flea medicine was and she said $5. It was a six month supply so I asked if the receptionist was sure but she told me "thats what it says here it might be on sale" and I paid. I got a call and email about a month later stating I was charged the wrong amount and now owed them $60. I told them no problem and to send me an invoice. Since they had no way to pay online I didn't get to it right away. I just received an email from them threatening to send me to collections, which would ruin my credit. Over a $59.16 charge that was their mistake in the first place. When I called and spoke to them they stood behind the policy to send someone to collections over their own clerical error. I have had many pets over the years and I have never in my life had such a bad experience with a vet. I feel completely ripped off considering the unnecessary $600 surgery and subsequent post-op infection. My dog is still constantly getting rashes where her belly is and this all started right after the surgery. They don't care about your pet. They care about their bottom line. Go literally anywhere else if you can. read more

We have found Shelburne Veterinary Hospital very professional and a caring place to take our pet. They are thorough and their prices are fair. We recommend this vet to anyone looking for quality veterinarian care. read more

Shelburne Veterinary Hospital - Veterinarians Near Me - Shelburne, Vermont

I've utilized several different veterinary hospitals/clinics in the Chittenden County area for all of my many animals over the past three decades and I've never had as poor of an experience as I've had while being a client at Shelburne Veterinary Hospital. I've consistently had disappointing experiences, especially since Covid. I've tried to be understanding of the impact Covid likely had on SVH, but the lack of care and consideration for my elderly sick pet is just inexcusable to me at this point. Every single time I've tried to make a sick appointment they're never able to get me in for several days or even a week+. More often than not, when I call during business hours I'm forced to leave a message, as no one answers my call. What is worse is there have been several instances where I've called and left a message and haven't gotten a call back or received any form of follow up. Just recently, I brought my sick/elderly pet in for blood work and was told I would receive a call within a few days to discuss the results. It has been over a week and when I called today to inquire about the blood work results and to have those results sent to a specialist who is concerned my pet may have cancer, I was once again forced to leave a message because no one answered my call. I'm disappointed, but not surprised that I never heard back before the end of the business day. I am writing this review not in an attempt to defame the clinic, or Dr. Bisson, but to raise awareness for current and future clients that you are likely not going to receive the level of care that most pet parents hope to receive when attempting to care for and advocate for the health and quality of life of your beloved animal. I've decided to give 2 stars instead of 1 because there was a time where I felt that my pets were in good hands. But unfortunately it has been quite a while since I've felt that way. read more

We've only had the initial pet visit to establish our dog so I can only go from that experience. The wait was not long from checking in, there were 2 out of 3 customers in with their pets who were pretty kind and social, happy owners happy pets. The third one, was a man and his cat, he seemed surprised and confused I said hi to them, that is ok. Dr. Woolsey was calm and patient when he examined my dog and suggested options for her paws and eye discharge, before suggesting any medication. He suggested 6 mo rather than 1 yr doses for Bortedella, I wasn't aware, but acquiesced though he did offer that dogs in boarding situations might benefit. He did comment my dog looked really good for her age, I was surprised. I said she would be three next month, and he mentioned the notes say she was 10. I think she still will look great when she is 10. read more

Dr. Bisson saved my kitty's life. He went into Diabetic Ketosis. Megan and Dr. Bisson were very thorough and did so many tests. Kitty had fluid on his lungs and a fever. After a few days he sent him home to be comfortable and my kitty recovered. He was always kind yet realistic. The billing was more than fair. Happy to have extra time left with my fur baby. read more

Shelburne Veterinary Hospital - Zoey is home after a brief stay at Shelburne Veterinary Hospital. - Veterinarians Near Me - Shelburne, Vermont

Shelburne Veterinary is the absolute BEST!!! So, friendly and caring...the kindness starts from the first call. Everyone is so sweet and you can tell how much they all love animals. Our furry baby, Maximillian (a 4 mo old Shih Tzu) is in the best hands for his health and happiness. Dr. Raezer is knowledgable, caring and takes her time with any questions or concerns. We look forward to many years of care for our little guy! read more

Very helpful staff. Easy to book an appointment. We trust our pet with everyone at Shelburne vet

I think they have done a great job with my cat, "Kitty" Brought her there twice. The second time was super quick.

Everyone there has been wonderful to my Scooter Doo. They are knowledgeable and thorough in making sure his care is going to bring the best outcome. Patient education is great and their patience explaining the rationale for testing and treatment planning is much appreciated. They didn't test unnecessarily or do more than was needed for excellent care. Highly recommend. read more

I cannot say enough positive things about the Shelburne Veterinary Hospital... the staff is very knowledgeable, as well as incredibly caring, friendly, and attentive. I've been able to make same-day appointments and was once squeezed in on a busy/booked-up Saturday morning when my pup was a little too sick to wait for a Monday appt. I very much appreciate Dr. Bisson's honest and noninvasive approach. I know my fur-baby is getting excellent care, but I NEVER feel like I'm being up-charged, let alone talked into unnecessary services or treatments... actually, on more than one occasion I've asked if everything was included on a bill because the $-amount seemed too low -- when does that ever happen?! My pup also LOVES going there -- it's such a relief to not have to dread vet visits! As soon as we pull into the parking lot she can hardly contain her excitement and wiggles with joy as she greets the staff before getting on her back for belly rubs (see photo evidence, with Dr. Bisson). Shelburne Vet Hospital is an exceptional business... not just for providing excellent veterinarian service, but also for going above and beyond to help their clients (and their loving owners). Needless to say, I'm delighted to recommend them to other "parents" who want the best care for their fur/feathered-babies. Many, many thanks to Dr. Bisson, Mysty, Austin, Sofia, and Alex! read more

Shelburne Veterinary Hospital - 5 stars & 4 paws up for Shelburne Veterinary Hospital! - Veterinarians Near Me - Shelburne, Vermont

Excellent. Very thorough. Quick appointment. From Alyssa's warm welcome and kind, gentle care to discussion of options with the Dr. after observing our family pet. We are very happy with the service provided. read more

I love, love, love this vet. Always a great experience coming here with my cats. My sister has a cockatiel and raves about their bird care as well. Highly recommend!! read more

Love our vet Liam at Shelburne veterinary! He is always caring and patient (with both pets and humans) ! read more

Shelburne Veterinary Hospital - Jack loves Shelburne Veterinary! - Veterinarians Near Me - Shelburne, Vermont

Kind and thorough. They helped us rule out serious illness in our dog and followed up with us about how she was doing. They were very polite when it turned out that her diagnosis was "old." read more

Had to bring my two son's guinea pig for a check up....yes guinea pig... They were very professional and kind. Any future pet visits will be here. read more

Shelburne Veterinary Hospital - Great place! - Veterinarians Near Me - Shelburne, Vermont

Dr. Liam Bisson and his team of caring staff are simply the best. He's helped all of our dogs: Thunder, Cowboy, Nala and Crystal throughout their lives. He saved Thunder's life when Thunder decided to eat a huge hiking sock! He's helped us diagnose a persistent "itchiness" problem with Cowboy and has simply cared for Crystal and Nala as they needed care. He's caring and so very knowledgeable about "all things great and small." I share the view with our reviewers that Liam and his staff care for our pets and us, too. Wish I could give more than 5 stars. :) read more

My family picked up our 8-week old Goldendoodle (Gracie) last week from the breeder and she had some immediate health issues that needed significant attention. From the very first visit, Meghan B. (vet tech) and Dr. Raezer treated us with so much kindness and patience. As new puppy owners we had lots of questions and we never felt rushed or embarrassed while we asked all of our questions. Gracie is on the mend, but they still call to check in on her. Their prices are reasonable especially since we feel they love Gracie as much as we do. So happy we found SVH and look forward to a great relationship with them going forward! read more

Loved the customer service and care dogs were given. We are new to Shelburne area and feel we were lucky to find the right fit for our dogs. The vet was wonderful and took his time in examining dogs and answering our questions. Would recommend highly. read more

I've never written a Yelp review, but Shelburne Animal Hospital absolutely went above an beyond in their compassion for my wife and I as we had to euthanize our 15-year old Golden Retriever (Bear) with them recently. We are relatively new to the area and had been taking Bear to another vet. Bear declined greatly the Saturday of Labor Day weekend and we decided it was time. Dr. Bisson was incredibly caring and took plenty of time with us as he got to connect with us and Bear. He explained the process and made it very caring and personal. Jackie was the support team member who helped us both on that day and when I returned a couple weeks later to pick up Bear's ashes. Her sincerity and passion for her work was evident. Then, today, weeks later, we receive a sympathy card from the hospital with personal notes from the entire staff. Unreal. We are likely to take time off from a dog family member for a while (having had to euthanize both Bear and his brother Rowdy in the last year), but we will definitely be going to Shelburne Animal Hospital as soon as we take on our next furry family member. Tom Thompson. read more