Dr. Nassar is a great doctor. I can see so much better since he removed cataracts out of both eyes…read more He has a calming voice and explains every step before he takes it. His staff at the Riverdale location are very nice. They have taken good care of me for a couple years now. His Cleveland Avenue location also took great care of me while Iris scheduled my surgeries. Overall it was a good experience. It always is.

Everything was perfect, the staffs were all nice. However…read morethe doctor was really mean to me. I know it is hard to communicate with masks on these days, when the doctor couldn't hear what I said, she can say "I'm sorry, can you repeat that?" instead, she said "CAN YOU SPEAK?!" I know the asian culture is you need to respect older so I passed on. But after that, when I was asking some questions, once again, instead saying "I'm sorry, can you repeat that?," she said: "I CAN'T UNDERSTAND YOUR ENGLISH! CAN YOU SPEAK IN VIETNAMESE?!" So this is how doctors treat their patients these days? I paid for the service to be treated like this?

My experience was an older lady sitting at the front desk raising her voice to a high pitch at me…read moreasking if I had been seen. As I started answering, she motioned me to come stand right in front of her. As I was walking, she kept talking not once did she listen to me saying that I just got a referral to come get an appointment. Finally, after me having to raise my voice over hers to tell her why I was there she finally told me rather dismissively to go see the other lady around the corner over there. I walked away as if I knew exactly where to go. I did find the appointment lady, however. It's not that I haven't been treated rudely before. It was the confidence by which she did it. I can tell that this is who she is and that other employees make excuses for her. well, it's not a good look and not very professional to have her working at the front desk for a first opinion of the place. I approached the appointments clerk and told her that I wanted to make an appointment, and that I have a referral, and she immediately asked for my insurance. Maybe this was something she was trained to do. But something said leave this place. I went home and read the reviews, and they confirmed why I won't be going back

I thank God for this Doctor,I had other Doctors to turn me down for my cataract surgery but this…read moreDoctor told me the truth took his time and remove the cataract I wish all doctors were honest straightforward and professional as this doctor Ricardo is , I recommend everybody that have cataract to go to this doctor he's caring professional and reliable and dependable he's not in it for the money but in it to help his clients God bless you Doctor Ricardo. My name is Perry .B

Very friendly, courteous and helpful. A nice variety of frames. Erica helped with getting my…read moreinsurance straightened out. She is very pleasant and knowledgeable . Don't mind going into the store where one feels welcomed. Makes my day. CW FERG

Great office. Love the doctor. Eyeglasses were ordered and arrived sooner than expected. They also…read morerepair your glasses should something happen to them. Glad to have found them.

Honestly my experience with the eye doctor was great! The pre exam was great too! But after my…read moreexam, Roxanna was extremely rude to me because I had questions for her. She was so irritated to help me choose my glasses because I asked for a trial pair of contacts. Instead of explaining that my prescription wasn't in stock she just kept repeating "we don't do that, people just figure it out." She was extremely unhelpful and rude.

I was a bit skeptical about coming into this particular location because of the reviews. I had my…read moreinitial appointment rescheduled and was going to cancel today's but something told me to go in and form my own opinion! I'm glad I followed my gut, we received nothing but superior customer service from the moment we stepped through the door. The young ladies at the front desk were friendly, the O.D. Kimberly Dreuitt was friendly and patient as well. The guy I checked out with David was helpful and informative when it came to deciding on whether or not to purchase the no line progressive lenses or the lines bifocals. I had purchased a pair of no line progressives from another Eyewear place 2 years ago and they didn't take the time to explain anything to me as a first time bifocal wearer. I informed David that I had a brand new pair that I wasn't happy with and he took the time to explain how to get used to them. He saved me time and money, I will try to get used to the previous pair for now and am sure I'll be happy with the reading glasses that I purchased today. America's Best will be my new home when it comes to eyewear from now on!

purchased glasses only. Did the eye exam elsewhere. We went at the busiest time (EOY) but staff…read morewere friendly and patient. They stayed to ensure all patrons were tended to after hours.

Everytime I use this facility, I am VERY happy with the staff. Very friendly, and everyone takes…read morethe time to explain all I need to know. I wont use any place else and have been coming here for about years.

Love this place. First went there for work safety glasses. I was so impressed with the staff i made…read morean appointment for my regular eye exam. I got my contacts there and my eyeglasses. Courtney is the BOMB!!

Appointment was easy to make. Receptionist was very courteous and knowledgeable. Had to wait a bit…read morefor insurance clarification but overall very satisfied with the treatment and staff.

They are very thorough and do a lot of testing. Two convenient offices. Great for those with eye…read moreissues.

3/12/21I wish I could give 0 stars. The doctor basically sent me to go off to go home and go blind…read more Staff was dismissive of my severe eye issues and dismissed my need to see a neuro-ophthalmologist. They also forced me to wear a restrictive face covering in place of my special face mask I purchased for patients with asthma. Now, I cannot see correctly or breathe. 3/14/21Update: I spoke with them today, and I'm feel more confident in resolution and understanding. Mary was very helpful with helping me address my concerns and need to understand my eye changes, and what was their driving force. I'm still hoping to be able to be further evaluated by an additional specialist. I do have a rare issue.