My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

My new mattress was delivered today and it is awesome! The price was right and it is super…read morewell-made. I expect it to last many, many years! The service was friendly and efficient. I highly recommend Empire Mattress.

From the owner: 100% locally owned mattress store with 100% American made mattresses. The best prices on the…read morehighest quality mattresses. Twin mattresses start at $79! Queen sets start at $149! King sets start at $249 We have a wide range of pocketed coil, hybrid, traditional innerspring, and coil-on-coil mattresses!

I walked in yesterday wanting to get a sectional and rocker recliner. The lady asked me if she…read morecould help me, I told her what I was wanting and she said, we don't have that but can order it. Before I could ask any questions she walked away. Towards another worker, near the back completely ignoring me. I walked by the front desk and the woman there acted like I was non-existent. Well I know the gentleman that owned Sturzens, was proud of that place. I believe he's rolling in his grave watching ignorance in his business! I went to Elmira and got what I wanted, with courtesy!!

We ordered a sectional in September. We were told multiple times that it was the correct facing…read morechaise, and that it was still being processed by the manufacturer. However, after waiting nearly 5 months for our furniture, which is understandable because of covid, we were told our sectional had arrived. Only one piece had arrived and it was the wrong direction. We have been without a couch for weeks sense we were told it was here. Today they delivered the wrong chaise to go along with the wrong sofa. When we asked how we could fix their mistake we were told to "deal with it" and that they took responsibility for ordering the wrong couch but they would do nothing to fix the situation. After being told by the owner Multiple times that it was their fault and they had not ordered the right couch, we then received a call from them stating that they never admitted to any fault. They then wrote a forged receipt with the sectional parts that they ordered on it to cover their tracks. Crooks.

Had a very positive experience. We are still waiting on our order to arrive so I will update this…read moreif an issue arises with that. However, Gino is the man! We walked in just kind of browsing, and Gino went above and beyond to guide us in the right direction. Gino helped us find the perfect mattress and base, and worked with us to get the best price possible. He seemed to have our best interest in mind and was a pleasure to work with.

Love my mattress. I sleep so much better. Friendly and knowledgeable staff. I was greeted by a…read morefriendly and professional sales person. He helped me find just the right mattress for me and my wife.

We bought our bed just under 2 years ago. It was a tempurpedic type mattress with box springs. We…read morehad it home for 2 weeks and the box spring started to collapse. The store replaced it with a box spring and this one last a little while but started to do the same thing. I reached out to manager and sent him the requested photos. After 1 1/2 months of trying to get a call back, I decided to send an email to the franchisee email. Within 24 hours I received an email from the Painted Post franchise stating that this was not a manufacturing issue and they wouldn't be honoring my warranty. This entire experience has really disappointed me as a consumer. I've had to sleep on this sunken box spring for 2 months and I can promise you that they are not sleeping on anything like this. Avoid this place.

From the owner: We carry the full line of Serta mattresses in affordable price ranges. Our sleep specialists are…read morenon-commissioned which means we are truly here to help you select the right mattress!

This company went bankrupt in September of 2024 (chapter 11) and is now (late 2025) scamming…read moreunsuspecting customers by unloading years-old torn, moldy, stained merchandise as "brand new, just spent two weeks as a floor demo at NY State fair." Sadly, I fell victim to this scam recently and was bilked out of $3,500+. Small claims court won't work in such a situation because bankruptcy is in federal court which supersedes. Where's the NY Attorney General? Buyer beware!

The salespeople work on commission and are more aggressive than some used car salesmen. We…read morementioned our price range many times, but were ignored and steered toward much more expensive mattresses under the guise of determining our "comfort level". There were no price tags so we couldn't tell what we were trying. All in all it was a terrible experience and it was difficult to get away from the salesman and out of the store. The prices seem much higher than the prices for similar mattresses at another store.

Terry was extremely helpful, patient, and kind. His obvious knowledge about mattresses made…read morechoosing the right one for my particular needs very easy. I highly recommend asking for Terry when/if you want expert help which mattress best fits your needs!

I have had great experiences purchasing mattresses and mattress covers from Metro, most recently…read moreright after the store reopened after the Covid shut-down. Pros of Metro Mattress - The same employees have been there for the 10 years I've been a customer. Terry is always very pleasant and helpful. - Returns are easy. Around Christmas I bought my son a new mattress. It turned out he didn't find it comfortable. It was easy to exchange the mattress and now he's super happy. I also had to return a mattress under warranty. Simple process, no hassle. - Warranty program is very generous. Mattresses are ridiculously expensive. It makes sense to me to purchase them from a retailer that's easy to work with and that stands buy the products they sell.

One of my favorite shops in Ithica! First, the plants were so well-taken care of that at first I…read morethought they were fake. There is so much beyond plants here, dried flowers, gifts, random decor, some kitchen stuff, and everything is absolutely adorable. They maximized the store in the most perfect way and it was joy to browse through.

I'm almost never on The Commons anymore, but I had a gift certificate for this store that I needed…read moreto use... so when I was able to get out of work a little early one day recently, I decided to stop for my first visit to Home Green Home. And what a delight it was! It's a really lovely and welcoming shop with plenty of plants, books, meditation or yoga supplies, bedding, prints, and more. With a focus on eco-friendly products, the prices aren't necessarily for the budget conscious, but you can rest assured that the quality is there. The staff here are happy to help, but also let you wander the store without being overly pushy or hovering. I got into a conversation with one of them regarding some of the plants they had available - and she was quite excited to show me a new plant that she had just learned about. I ended up buying a couple plants (among other items), as I had managed to find a cebu blue pothos tucked away upstairs, as well as a white princess philodendron on display downstairs... both of which had been on my plant wishlist for a while. TL;DR. It's probably a good thing that I'm not on The Commons often, because it'd be very easy for me to spend way too much money here (especially on the bedding items, as I'm a sucker for comfy blankets and all that). That said, I'm definitely adding Home Green Home to my list of favorite Ithaca shops. Highly recommend it!

A small furniture company that makes top quality work. I'm glad I stumbled upon this business as I…read moreplan on purchasing and shipping back to California. I'll write an update once I own something from here, but I can't imagine not being happy with anything I could buy here. Not only did I enjoy the experience of exploring this gorgeous furniture because of what I was seeing but the people are really nice too!

Excellent furniture! We have bought bedroom, living room and dining room furniture and it is…read morebeautiful and well made all solid wood not the cheap veneer you get in the stores. Great selection of wood and styles. It's furniture that will last forever. Also, the Horning family are wonderful to work with it's a pleasure to do business with them.