Beware Before Renting -- Unfair Charges, Poor Communication & No Respect for Good Tenants
We lived at 340 Halton Crossing Drive for five and a half years. Throughout my entire lease, we never paid rent late and always took care of the property. Despite being a dependable tenant, our move-out experience was frustrating and felt more like a money grab than a fair process.
We were charged $200 for carpet cleaning--even though, after 5.5 years of normal wear, the carpets should've been replaced. The fact that they're still considered acceptable speaks volumes, yet we were billed as if they were brand new. On top of that, they charged us $300 for a lotion splatter stain on the stairwell wall--when routine repainting should be expected after so many years of occupancy.
They even billed us $10 per battery for things like remotes, thermostats, and smoke detectors. That's not just excessive--it's unreasonable. The most outrageous charge, though, was $462 for a cracked double-pane window that was still under the home's 10-year manufacturer warranty. The damage was caused by thermal stress, which is common with double-pane windows. Rather than take the time to contact the warranty company, they passed the full cost onto us.
Then there's the electrical setup. Running a vacuum or blow dryer would trip the power, and the circuit breaker is outside--forcing us to go out in the middle of the night to reset it. That's not only inconvenient, it's unsafe. Hopefully you don't run into a skunk or possum at 2 am while trying to get your lights back on.
After being loyal tenants for 5 and a half years, we were hit with charges that seemed less about property maintenance and more about squeezing every last dollar on the way out. It felt like a cash grab, plain and simple.
As for communication--Andrew was supposed to follow up with us after speaking to the landlord about some of the questionable charges. He never did. Why? Because the check for $168 was already in the mail. No explanation, no breakdown, no transparency
They say good tenants are hard to find. We were those tenants--on time, respectful, and loyal for over five years. Sadly, this company showed us that no matter how well you treat the property or follow the rules, they'll still try to take as much as they can on your way out.
The owner is unprofessional, avoids taking responsibility, and instead deflects blame onto tenants. When I shared my honest experience in a Google review, he responded with hostility rather than addressing the issues constructively.
Rent here at your own risk. read more