After a week of text msgs with KD, she says hindsight is 20/20 and she admits she swapped out my hair, still placing the blame of damage on me. Said if im missing any its cause she stacked them 3 on some not two. NOT a single one is stacked with 3. I sent her pictures of the hair difference and receipts of hair with dates they were bought/delivered and the color, receipts of when shampoo was purchased, sent her her own online appt page showing my appts and service to prove This was the first move up. After being told this was my fault, that it was my 3rd use, (false it was mt first move up with this set), then was told it was my shampoo, (been using the same shampoo for 2 yrs, first recommended by another salon), said my hair was dry and damaged, (false, she already complimented me on taking great care of my hair when her and the asst were removing them) being called a bully for calling her out on what happened, I also told her had she told me I could have ran home and grabbed my old hair from before and maybe work with that. She also says I should be happy she didn't charge me for this hair she swapped out without my knowledge at my appt which she denied doing in the first place. Cant charge me for something if you're being deceitful about it.
Still Was never offered a refund and/ or replacement of hair, instead was told I should be happy I wasn't charged for her swapping my hair, or using a shampoo to try to wash my tape in extensions that still had oil /glue. as well as be happy she wouldn't charge me if I wanted to add more hair.
She always told me she had a 60 day guarantee, if any fell out, if needed to add more, if needed to be cut or moved.
I had to order new hair to replace this mess on my head.
Very disappointing, disgusted, she usually does great work with my extensions.
I would post her msg where she admits she swapped out my hair, except idk what the rules/laws are for that. read more