If (or when) they ruin your hair, they act annoyed at you for asking for a revision. They act like…read moreit's your fault they made a mistake no matter how nice you are or even if you tip despite their mistake. It's pretty unpleasant. I'd post photos of what they did to my hair but rumor has it they retaliate by refusing refunds when they figure out who are the people leaving the reviews.

Manicure. Never again. No hand massage and she was very…read morerough that my cuticles were injured and started to bleed. Not very relaxing. Other services I've had done at Charles Scott have been very well done and professional. I was very disappointed with this manicurist.

I love this place. It's hard to find good salon that does amazing job with Asian hair and this…read moreplace top notch!! Ask for Alyssa. She was very friendly and amazing

I have bought the package 3 for $99 and it was a great thing that I have done for myself. I took…read morethe package for my hair, pedicure and Swedish massage. The lady who did the service is Alicia, I hope and got it right, a blond beautiful lady and she did an amazing job. I will definitely got back to her and get the same package. I have time until end of August.

I was immediately greeted as soon as I stepped into Le's shop. She is very sweet and has a…read morebeautiful personality to match her lovely face. Watching her cut my hair I could tell that she really knows what she's doing! I have tried several hairstylists in a desperate search for the perfect wedge haircut. I finally got it! I had lots of compliments from family and the customers who shop at the store I work in. I highly recommend her! Her price was VERY reasonable. The salon is very clean and a calming experience. Thank you beautiful Le!!!

I had a wonderful experience at this salon tonight. The owner is so sweet and pays attention to…read moreyour requests. Also, had a fantastic shampoo and head massage. Prices are reasonable as well. I will be back!

I had an appt today and was greeted by a stylist as soon as I arrived. She was very friendly and…read moreoffered me coffee or water, asked if I wanted to look at any hairstyle books or anything else. She advised me my stylist was running a little late and would be with me shortly. Everyone I encountered at the salon was super friendly. Danielle who was my stylist was absolutely great!!!! She gave me so many tips and tricks to try on my hair. Color me impressed haha get it? She was super sweet and talkative which I really like, it makes your experience so much better and the appointment go by faster. I basically told her I haven't cut my hair in three years and you have free reign. Omg my hair is so much lighter and healthier looking. I absolutely love it!!! Thank you Danielle! I will be back sometime soon. Also I have naturally wavy/curly hair and she knew exactly how to cut and style my hair.

Another amazing haircut by Josie of course! She is the best when it comes to getting a quick…read morehaircut. You're always welcomed by her. From the time you enter until the time you leave she always makes sure you are comfortable and happy with the way you look before you leave. I couldn't imagine going anywhere else, other than Lords & Ladies of course. Thank you so much for another amazing cut!

I just had my first visit to this salon, with Paige, and it was excellent. Booking the appt., and…read moreconfirming were easy. The receptionist was friendly, and welcoming. I had a 15 minute massage, and a haircut booked with Paige. Everything was wonderful and relaxing. She is fantastic. She is very professional, and very talented. She listened to what I had wanted, and I got just that! I walked out feeling relaxed, and my cut and style were perfect. I cannot recommend her, and the salon, enough. The salon is located nearly 1.5 hrs. from my home, but it was very much worth the drive. I will be returning. The atmosphere had a warm and welcoming vibe, as did Paige. It is difficult to find a really good stylist and salon, but after years of looking, I have found my stylist and my salon!!!!

I took my son here for a massage. We have had massages here in the past. This time we had a new…read moremassage therapist and let me tell you. It was the worse experience. It made myself and my son so uncomfortable that we left after the consultation got very weird. I am thoroughly disappointed that nobody from management called me. This was on Sunday and it's Thursday evening. Ladies and gentlemen used to be the place to for supreme experience and top notch service. Sad to see it's a place I would prefer not to return. Extremely disappointed.

What a great experience ... and, my hair looks like a million bucks! Can't wait to go back!!…read more Thanks, ladies.

I have been going to Teri's for maybe 3 years for both cuts and color. I have never had a bad…read moreexperience. I still go, despite moving out of Berea. I see Lauren and she's just a genius. She gently pushes me to try new colors and styles (even super-short bangs, which ended up looking amazing). She knows how to work with someone's unique skin tone and face shape. I don't think I'd trust anyone else with my hair! I've never had an appointment with Teri herself, but I can tell that she is a great listener and a truly talented hairstylist. Overall, the atmosphere is fun and laid back while still professional. They also use Eufora products, which are incredible. Everyone is super friendly and helpful without pushing you to buy anything. I recommend Teri's every chance I get.

Great service at reasonable prices. I've been getting my hair done here for many years because…read moreBecky knows exactly how to make my unruly curly hair look great. Her color suggestions have always turned out perfect for what I was looking for. All the stylists are talented & professional.

I purchased a Groupon for a shampoo/deep condition treatment/cut/blow dry for my 18 year old…read moredaughter. We clearly told the stylist this was a trim only. When my daughter walked out her hair was 3 inches shorter, layers uneven, and her tips were fried by the flat iron because the stylist was clueless how to blow out curly hair. My daughters hair is very fine so the botched cut was extremely apparent. When I expressed the uneven haircut and layers, the stylist brushed it off. My daughter was so upset (myself as well) that I immediately took her to another salon to fix the damage. Obviously we will never go back.....buyer beware. And for the record, I've never posted a negative Salon review on Yelp.

This was one of the worst salon experiences I've ever had. I called over a month before the…read moreappointment looking around for a local salon to have hair done for a wedding I was in. When I called I very specifically explained the length and texture of my hair as well as the style I wanted (long, flowing "Kardashian-like beach waves). I again very specifically asked if someone in the salon was experience with this type of styling and could do this. The woman on the phone assured me she would do a great job at it. So when I arrived this past Saturday for my appointment I was expecting nothing less than what I was promised. Before she got started I showed her a picture of the style I was going for and clearly explained to her that my hair does not hold a curl well at all. So she would need to use the appropriate product to ensure it would hold throughout the days festivities. She neglected to put any product in and turned on a curling iron that looked like it had 10 years of corrosion on it. At this point my options were limited so I just went with it and hoped for the best. She curled my whole head and the when I gave her the clip to put in the crown part she had a horrible time clipping it and had to call over another stylist to help because her hands were too sweaty. I know because she told and showed me. The two of them tried for 10 minutes to clip the top of my hair. The finished product looks like a bumpy mess that I ultimately ended up completely redoing. All the curls fell out within 2 hours and I had to redo the back curls completely before the reception. Bottom line, the out of date stylists are on the same level as a Best Cuts, low-end salon that should be limited to shampoo & sets on little old ladies. Worst $40 I've ever spent. Could have done a better job myself.

They have moved to Biddulph Plaza, 7004 Biddulph Avenue Brooklyn OH 44144 in May. I have been a…read moreloyal customer for over 30 years since they were at Ridge Park Square (called Hair After), then at their State Road location in Parma, then on Memphis Avenue location, and now at Biddulph Plaza. Robyn has cut my hair for nearly 20 years. Very professional, fast, affordable, and she is a great conversationalist. All the employees are like family.