We were very happy customers of Shear Delight in Warren but sadly and VERY UNPROFESSIONALLY handled , they closed their doors due to the owners health condition. I found out when I brought my dogs for their appointment and read the signs on the door. There was a flyer on the door saying that Claws and Paws was happy to help us Shear Delight customers that were left stranded with overgrown dogs. I called them immediately ( while still in Shear Delights parking lot.)
Lance ( the manager at Claws and Paws ) was very helpful and understanding of the situation and was able to schedule both my dogs a week later. I did receive a text reminder and a phone call from Lance the night before our appointment asking me to call him. He stated that one of the groomers had a funeral and there would only he one groomer to handle both our dogs. He suggested we arrive earlier than our 9am appt so the remaining groomer could get a head start and stay ahead of the game. So far, we were impressed with the communication at Claws and Paws and thought maybe this would be our pups new grooming home. Claws and Paws is more money than Shear Delight but as my husband said, it's worth paying more if we are getting good customer service.
We wake up early on a Saturday morning to arrive almost 30 mins ahead of schedule taking Lance's advice. THIS IS THE END OF OUR GOOD EXPERIENCE.
We walk in . Ugh! My first reaction is the god awful stench of stinky dirty dog smell I'm greeted with. Ok, I get it. You're dealing w dirty dogs. But do something about the smell. I never had this experience before at other groomers thru the years.
Next, our groomer is on the phone, hangs up and states she has to leave immediately to go to emergency cause she's not feeling right and maybe it's her heart. Then she states she could accommodate us on Tuesday?? What?? If indeed you are having heart issues, how can you accommodate me on Tuesday? You don't know that , right? HERES THE WORST PART: Less than an hour later, my husband drives by the business enroute to running errands, sees the OPEN sign on , 3 cars in the lot and walks in and sees 2 other animals being worked on. Why aren't our dogs being worked on? Why, after knowing what happened to us at Shear Delight the prior week, YOU GUYS PULL THE EXACT SAME THING ON US ? Then Lance leaves a message saying there's nothing he can do ? He has No groomers there? Well there were 2 animals getting worked on less than an hour after our appt??? My husband expressed his dismay to Lance was treated condensendingly to put it mildly. My husband asked for a number to contact the owner . Lance responded that there was 4 owners. Ok! Then that should be really easy! Give him one of the 4 owner numbers! Lance said he'd have someone call him. And let my husband know about his lack of understanding AGAIN in a condensending way. Wow!! That's the worst! Screwing over a customer and then talking down to them? SHAMEFUL!
My husband left his phone number and so far " crickets"
Keeping fingers crossed that Shear Delight reopens soon. read more