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    She She on Main

    5.0 (2 reviews)
    Open 10:00 am - 4:00 pm

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    7 months ago

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    7 years ago

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    Twice Is Nice - Charlottesville - Entrance

    Twice Is Nice - Charlottesville

    4.4(17 reviews)
    26.6 mi
    $

    The top of the $400 dresser I bought was covered with a runner and on top of the runner was a…read moreselection of several large lamps for sale and several Knick Knack/tchotchke items for sale. Although I looked over the dresser, opened the drawers, etc., I did not move all the lamps and many assorted knick knacks. I then paid for the dresser and made arrangements to pick it up the following day. When I returned to pick it up, there was a VERY LARGE split in the wood, ALL the way across the entire top of the dresser and way too wide to repair by any method. This major damage had been covered by the runner, the lamps and the knick knacks. So . . . Usually, normally, sellers will be transparent about damage, flaws, chips, cracks etc., and then it's up to the buyer to move forward with the purchase or not. Because the damage was so extensive, I did not think the dresser could be transported without breaking completely in two. Because the damage was hidden/concealed, I felt deceived. I pointed this out to the staff, who launched into their "no refunds" spiel before I could even finish my sentence. I was rather abruptly offered to the "opportunity" to leave the dresser (and my $400) behind if I no longer wanted it. Still, I extend Kudos to Twice Is Nice for serving seniors in need!! Thank you to the volunteers who offer their time. Thank you to the folks who donate. If an item is damaged, you don't have to attach flashing lights or a neon sign, but it's not "nice" to cover it up, then pile it high with multiple heavy items making the damage almost impossible to detect until too late to make an informed purchase decision.

    Wonderful finds in excellent condition! I always spend too much, but come home with great things!…read more If you make it to Charlottesville, I highly recommend this place look out because Twice is Nice has two stores in the same general vicinity.

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    Twice Is Nice - Charlottesville
    Twice Is Nice - Charlottesville
    Twice Is Nice - Charlottesville

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    Bel-Air House Of Silver - A restored and replated heirloom

    Bel-Air House Of Silver

    3.3(12 reviews)
    24.8 mi

    I had an incredibly frustrating and disheartening experience with them. From the very beginning,…read morecommunication was poor but we trusted their promises regarding a custom engraving needed for my wedding. Unfortunately, not only did they completely ignore the engraving specifications, but they also delivered a final product that was nothing like what we were promised - I do understand that things may change as the project gets started, but a courtesy call to make us aware of the inability to fulfill their promises would have made a world of a difference. The whole process took weeks longer than expected. As we called regularly to check-in and get updates, we were treated with complete disrespect. We were HUNG UP ON during certain calls as they did not want to admit to their mistakes. It went as far as them telling us that our pieces "didn't matter." This was completely heart-shattering as our pieces that "didn't matter" have been in our family for multiple generations. It was clear they had no intention of taking accountability and instead shot us down... as if that would help the situation??? absolutely absurd. This was not just a missed expectation; it was a total disregard for customer service & basic human decency.... We trusted them with something meaningful and were met with negligence. I am never one for reviews but I wish I read and trusted all of the other awful experiences. Would absolutely not recommend. AVOID AT ALL COSTS.

    We took our 2 engraved wedding goblets that my husband and I used 30 years ago to be engraved for…read moreour oldest daughter's upcoming wedding. After being assured they could match the previous engraving and we identified the placement with stickers provided by BelAir, we prepaid $310 in full as requested. I called to check on the status a month later and was shocked when she told me "they look okay" and told me there are "many more important things to worry about than goblets". As I grew increasingly concerned, she hung up on me. I took my husband with me to pick them up. The engraving on the goblets do not match what we asked, nor do they match each other. They kept saying "it is legible and accurate" although it was very misaligned. They offered a $25 reimbursement and asked us to leave their place. He told us "we do not need your business". Never once did they apologize. To top it all off, their "refund" was actually another CHARGE to our account!

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    Bel-Air House Of Silver
    Bel-Air House Of Silver - Replated heirloom

    Replated heirloom

    Bel-Air House Of Silver - Restored bowl

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    Restored bowl

    She She on Main - womenscloth - Updated May 2026

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