Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

If I could give 0 starts I would . I signed up for a 2 year contract and 4 months after they…read moreincreased my bill. When I was able to reach out to them (waited on hold on the phone and on the chat for over 6 hours ) Angelica from the chat customer service told me that the price they guaranteed does not include the rental fee and they can't change the price back to the original price they promise I will have for 2 years . I will change to Telus even if I have to pay a penalty . BE AWARE of those crooks , they using misleading tactics to get you to sign up

I have been a customer for over 25 years. I was away for personal reasons, and I came home to my…read moreemail and services being canceled with very little effort on Shaw's part to contact me to warn me that my email was about or be cut off....I owe you a few hundred dollars, and after years of paying thousands you cut off my email??? Really?? I'm appalled.

I made an appointment at the Richmond Centre Telus store where I received outstanding service from…read moreWill. He was patient and extremely knowledgeable. I could not have asked for a better experience.

So far still positive with my Internet and TV service with Telus. Came to check out the optic fiber…read moreinternet because I had enough with its competitor and how the service is wonky. I just got to the point, I had enough. So I remember one time visiting this store and they told me about the deals. It worked perfect because my area has optic fiber for a long time. So I signed up and yes I got a free TV but that will be delivered 3 to 4 weeks after installation. I was fine with that. So made an appointment for installation on April 2 at 8 am - 9 am. The appointment was booked back in beginning of March. After I made the appointment, I called their competitor to cancel. In end of March, I got a call from Telus rep and said they were coming April 15. I was shocked. I recall it was Saturday and it was beginning of the month. Luckly I checked and called back and they did rescheduled me April 2. When they came, they told me my house was not prewired underground with optic fiber and yes they had to drill a whole into the house. I freaked out. They said if I wanted just regular cable internet it would take 72 hours for it to activate. First world Problem, I can't wait 72 hours for internet!! They said most new houses are not prewired with optic fiber. The tech pointed out to ,my neighbor old houses and said "look it will be like that, Of course you will not have many wire just one thin wire." He promised he will not make the wire too visible. So at the end, I said yes and he installed it. I was pretty happy with the installation. Its not too bad. Plus I did get consistent or kind of close to 100 mps internet as promised on wifi. Awesome. Now I am just waiting for my free 50 inch TV

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!

Before my parents always hang HK antenna for TV. After put the Chinese TV box, every night can…read morewatch TVB drama + news same as HK. Pretty handy, they are very happy for that.

Beware of iTalkBB's deceptive practices! Our experience with them has been totally a nightmare…read more We initially signed up for a phone line with iTalkBB, and they gave us an unexpected TV set top box. Although we insisted that we don't need it at all, they claimed the TV set top box was a "discounted offer" to our phone line. We were also informed that if we can return the set top box within 30days, it would be 100% free of charge - no mention of any other cancellation policy. Following their instructions, we returned the set top box within two weeks, only to be met with a barrage of excuses when we brought the TV set top box back. They first said we have to confirm the cancellation with a back end team, so I called their customer service line and I was told I need to wait for a confirmation call - so I won't be able to return it that day. Later on, the front desk lady claimed the box was somehow bound to our phone line and is unable to be cancelled, despite their initial promise of a no-cost return within the specified timeframe. When we challenged their false advertising and wanted a resolution, the front desk lady suddenly started to use vulgar language and was very disrespectful. So lack of professionalism. WHAT A SCAM! This iTalkBB Crystal Mall branch operates with complete disgrace for honesty. SAVE YOURSELF THE HEADACHE AND AVOID DOING BUSINESS WITH THEM AT ALL COSTS!!!

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

I'm now stuck in a bait and switch scam. I upgraded to the…read more1Gigabyte plan, but am only getting 500mps. Lightspeed internet has confirmed that I'm only getting 500mps. Apparantly, I gave up my 300 mbps plus free modem rental to upgrade to the new faster plan which they could not provide. Lightspeed Internet will not give me my old plan back at my old rate. I complained within a day of the switchover. They now want to charge me twice what I paid before for the same 300 mbps plan. A word of caution - never upgrade Whatever happened to customer satisfaction

They have a list of answers to your problem. The first answer is buy a faster service from us. All…read morethe rest of the answers are things that are causing it that have nothing to do with them. At no point will they consider their service IS the problem. And most of the answers they come up with are just SOOOO far fetched.