I was looking for a second TV forth bedroom when I came across Kogan and even though I had my mind…read moreset on a well known brand I decided to give 'the Aussie brand a go' after checking for specs and price. I bought a 32 inch LED TV with PVR and DVD blind (Kogan has no showroom or anywhere where you can see the product before you buy) and it was promptly delivered to me. When I received the TV it came with a damaged stand. I took a picture of the stand and sent it to Kogan who promptly sent me a new stand. I bought the TV in May but last month the picture just died. All I got was awhile flickering screen of which I took a video and sent it off to the Kogan support team. I was asked to try some simple diagnostics which did not work. I was then asked to put the TV back in it's original packing (which by now was recycled) and then have it ready for a courier to pick up. Since I did have any packing and was happy to drive unto 50 ams to hand over the TV I was asked to leave the TV to Kogan's Sydney repairer in Tempe. I dropped the TV off . It's now been 12 days since I handed the TV over and I am still waiting for it to be fixed. Moreover I have had to chase up what's happening instead of Kogan coming back to me. Kogan a good product at a great rate but with a lot to be desired in terms of service.

Has to be one of the worst companies based in Australia , that's not Australian…read more Customer "Care" is off shore and non existent and is it any wonder they don't have a phone number when you have a problem. REVOLTING!

I'm a bit of a sucker for a bargain and this place is where bargains live. As it goes with…read morebargains, there's a fair amount of risk involved and this place is no exception to that. Having purchased a few things here over the years however, I've only had one bad experience and it was more to do with a design fault than anything the shop could help with. They did not handle the situation well though and I was left with a series of malfunctioning kettles -- it's the ultimate frustration not being able to boil water for your tea in the morning. That said, all the other appliances I've picked up from here have been ace. And this place will redefine the meaning of cheap. If you're moving house or just need a sexy new matching toaster and kettle set this is the place. Don't expect any kind of service though, they ain't big on that.

If only there was a kitchen fitting store next door to this place, my life would be complete. You…read moresee, my cupboards and kitchen bench tops are bursting full of paraphernalia that I have purchased from (big deep breath) the Breville, Kambrook, Phillips Factory Outlet Store - and I am dearly in need of some new kitchen storage space to put all this wonderful stuff. I probably don't need to explain what they sell here as the name really does say it all. But if you are after any of these brands and more at cheap cheap prices this place is well worth a look. It is a factory outlet - so it is advisable to keep your receipt in case something is faulty. Everything is, of course, tested before it gets to the store so this should never (and never has been for me) be the case. But there is the occasional item that has wonky legs, for example, or has a tiny scratch on it. In my view they are probably going to get all scratched up etc., when I try and shove them into my already overloaded cupboards. Someone please open that kitchen design shop next door!

Great service, efficient and well priced. At short notice on a Sunday, was able to get my antenna…read morerepaired. Terrific customer focus and would not hesitate to recommend or use again. Well done Unmesh.

From the owner: Repairing lcd, plasma, led tv, Antenna installation, Dish antenna installation, Playstation repair,…read moreMicrowave oven repair, AV receiver, Amplifier, Mobile phone, TV wall mounting, Home service, Other electronics repair, Repairing all brands like lg, samsung, panasonic, sony, soniq, hitachi, sharp, yamaha, denon, kogan, sherwood, palsonic, kogan, changhong, philips tv, dvd, pvr, set top box repair service

These guys are professionally set up, clean office environment, courteous service and, most…read moreimportantly, they're SUPER fast and reasonably priced. They fixed my iPad in under an hour whilst I went to grab some lunch - I went for the genuine glass option and it look like it's brand new now....very happy indeed.

They have a whole store but no branch ever has anything you want. Like seriously? And you have to…read morewait 30 minutes just to ask a question or get assistance from a staff member? Especially in the CBD the staff has so much attitude? Like what did a random customer ever do to you? I'm just at a store where I am trying to find something and once I do, in a second I' ll be out of your way. And they're always like "we had this in stock but it's been stolen" ????? Like be so for real? That happens everywhere but in your store it happens the most??? They have whole ass big strong security dudes standing at the entrance, where is that security when things get stolen and actual people who wanna pay can never buy what they want because the store sucks and they never have anything. Such a big store and it's like go on girl give us nothing why even have stores at this point you never have anything anyway Oh and the Bourke Street store is THE WORST

JB HiFi Bourke Street - Melbourne. I will never shop at JB…read moreHiFi again after the appalling service I received today when dealing with the Store Manager Patrick. I had had a price match approved by your online team (I am a business customer and they were matching an existing business discount) and Patrick picked up my call mid way through a conversation with a VERY FRIENDLY sales assistant and decided that he wouldn't be honouring what had already been approved by the JB Business team AND the JB online team and although he could see three different invoices that had been issued with the discount, decided he was the messiah of JB HiFi and the overall decision maker for the whole company and he would not be honouring the deal. For a store manager, Patrick had absolutely no customer service skills, was combative, rude, continually spoke over me and cut me off and would not listen to what I was trying to explain even though it was shown on the three invoices he was able to look at. As a result of this I will be taking my business for this purchase and ALL other future purchases for myself and my business elsewhere, even if I have to pay full frieght on the products to ensure that I am treated fairly and with respect.

They don't charge credit card surcharge and they would price match…read more we managed to snag a really good price on the fridge that we like which I am super happy about! One thing I am really annoyed about is their customer service. While the sales process was relatively smooth, I find that the salesperson did not give me the in depth info nor correct info for delivery. He told us the delivery man will install our fridge and take our old one away. Turns out I needed to pay extra to take the old one away which thankfully the delivery guy didn't charge. That's the minor issue. The bigger issue is that the new fridge can't be turned on for 3 hrs or the warranty is void. He did not tell us about that- we expected a working fridge straight away and had no backup plans and had to beg our neighbours to take in our frozen baby food and milk. Not happy

Love this Harvey Norman store. The staff are very knowledgeable and helpful…read more I tend to buy all my computing and electrical stuff there.

One of my favourite kitchen shops. Such a friendly environment and the staff are very knowledgeable…read moreand willing to point you in the right direction if needed. They have a wide range of kitchen ware including some great little gadgets and gift ideas. Also the widest range of knives I've seen in melbourne! Plus there's just something about a small business with history; apparently they've been around for 130+ years!

I went there at 11.05 am to drop off some knifes to get sharpened. The cut off time was 11 am, so I…read morewas 5 minutes late! WOW! I drove all the way from Brunswick to drop them off. Because of heavy traffic, I was slightly delayed. The sales assistants wouldn't accept them anymore! I thought that is far to fiscal and very poor customer service. I will definitely not go back there ever again

Amazing staff, beautiful products. Quite happy to order in stuff that they don't have.read more

My house is slowly becoming a rainforest. Seriously. At this point I have more plants than cutlery…read moreand I'm looking to add more to my clan. On Sunday morning, while my hankering is normally for a Bloody Mary and some granola, I instead craved fresh plants. It had been a long time since I visited Northroy Nursery and was pleasantly surprised by what I found. From the exterior it appears to be your basic nursery, primarily selling pots and soil however when you walk in you will find quirky cacti, hanging plants and succulents as far as the eye can see. But what is best about Northroy Nursery is their indoor plant section. I was very surprised to see an abundance of fiddle leaf figs (if you're not in the know, these are a very cool plant right about now), which are often very difficult to find in Melbourne. While these were quite small, they were retailing for an eye-boggling 20 clams! I had never seen them so cheap before! They also stocked a LOT of fruit salad plants, hanging plants and also moss for if/when you attempt a terrarium. If you're in the market for some good indoor plants, definitely stop boy Northroy.