1. Shaulnie N Mohan, MD

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Castro Valley, CA

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Shaulnie N Mohan, MD

5.0 (1 review)
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1 year ago

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Mark I Zeme, MD - Scott Holt is a  California licensed and certified Hearing Aid dispenser with over 26 years of experience.

Mark I Zeme, MD

2.8(66 reviews)
0.2 mi

I saw Dr. Zeme on the recommendation of my PCP, who spoke highly of him. He stated "This is who I…read morewould send my sister to". I had read the negative reviews and I had prepared myself for what I thought would be a very short and dismissive visit. I have worked in healthcare for over 26 years and I am very familiar with these types of providers. I am honestly confused at the other reviews. Dr. Zeme and his staff were very friendly. Other than the intake questions, blood pressure, and temp check, Dr. Zeme handled the entire visit himself. He was personable and even cracked a few jokes during the visit. He checked the problem area and sent a prescription to my pharmacy. The problem is completely resolved. I did bring up another side issue. He did redirect me to the main issue that I was there for after letting me know the side issue is a non concern and the treatment would be more harmful than letting it be. Being in healthcare I understand refocusing on the main issue due to appointment time and insurance reimbursement. If you have more than 1 issue, let them know when you make the appointment so they can schedule the appropriate amount of time. Sometimes you need to come in for another appointment if you have a laundry list of problems. It is standard to address the top 2-3 problems in 1 visit and reschedule for the rest. Bottom line, I thought the whole office was great. Dr. Zeme knew what my diagnosis was immediately and all it took was a prescription to fix it up (I was worried it needed a biopsy).

The office did not handle the appointment properly. The place is very busy, and my first…read moreappointment was scheduled two months out. After waiting that long, the staff called just a few days before the appointment to reschedule it for the following month. After another long wait, and again just a few days before the appointment, the office called to cancel because an interpreter was unavailable. They refused to use AI translation tools or translation devices, and they would not accept an interpreter by phone or video call. They insisted on using only an in-person interpreter who was familiar with medical terminology. I understand how busy this office is, but if an appointment needs to be canceled or rescheduled, could you please do so as soon as possible? Calling only a few days before the appointment definitely wastes our time. If I had known earlier, I could have made an appointment with another ENT doctor.

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Mark I Zeme, MD - Mark Zeme, M.D. is a board-certified otolaryngologist and head and neck surgeon.

Mark Zeme, M.D. is a board-certified otolaryngologist and head and neck surgeon.

Mark I Zeme, MD - Dr. Mark Zeme, Otolaryngologist, 
Castro Valley, CA

Dr. Mark Zeme, Otolaryngologist, Castro Valley, CA

Mark I Zeme, MD - Certified by the American Board of Otolaryngology

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Certified by the American Board of Otolaryngology

Shaulnie N Mohan, MD - surgeons - Updated October 2026

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