One and done. Took my kid for his birthday. Shattered's FB says "taking walk ins all weekend." Cool. We try to book a time online. The $25 fee is going to be $45 after the "online booking fee." So we do the walk in thing.
First, there's a 15 year old kid running the place. Alone. He tells us they only go by appointments. I show him their Facebook post about taking walk ins. He hems and haws. Then says "it's gonna take me 15-20 minutes to set it up. That's why we want an appointment." I offered to leave. No one was in the place but this kid, me, and my kid, and he clearly doesn't want us there.
After maybe 3 minutes, it's set up. He comes to get payment. Now we learn there's a $20 walk in fee. I told the kid to just state that the fee is $45 and be done. He says "that's not what I do." Cool. Got it.
My son had fun. For what it's worth, the enjoyed the time. You get 20 minutes and you are basically hitting some old coffee cups and junk with a bat.
I confirmed that the kid was 15 and the only person there. I support young people working. But I don't expect them to be great. Someone should be there helping this kid. His customer service skills were as poor as I'd expect from most all kids his age. The owners need to help him, communicate better, and offer something worth $45. Overpriced, poor service, and low quality activity. We won't be returning. read more
