I was very weary when I saw the reviews mentioning bed bugs. We inspected the beds upon arrival and I would certainly say they have cleaned this place up since those reviews. I found the hotel to be clean, comfortable beds, and a friendly front desk staff that gave us some great/helpful tips for our hiking plans in the area. read more

The sheets were so dirty, with hair and dirt when we pulled the covers back. The bathroom had no towels and there room was full of Nats, bugs spiders you name it. When we asked for towels the only have is two and she was mad and was making excuses. If I could taste a Zero, I would. Unfortunately, there was several families on this trip and we all had the same bad dirty experience. HORRIBLE place... read more

My family stayed here for one night on 7/27/26 before visiting Burney Falls. Check in was easy and the room was good, although a bit dated. Later in the evening, I went to the front desk and asked for an additional wash cloth since the room missing one. The desk clerk said she would bring one to my room. She came to my room 5-10 minutes later and gave me a hand towel. When I said I asked for a wash cloth, she curtly responded that was all they had, turned, and walked away without saying another word. Pretty rude. 3 stars for the motel, 1 star for customer service read more

Very clean. Well maintained. Nice little lawn designated for pets. Super nice staff. Reasonable price. Delighted to recommend.

We were tent camping with our kids and had to leave our campsite unexpectedly due to rain and a leaky tent. We booked the room late in the day, close to the time the office closes. They left our key in a lockbox, which was much appreciated! The room was clean, parking was convenient and we didn't hear any talking or noise through the walls. We visited Burney falls in the morning, which was absolutely beautiful! read more

Air conditioner is LOUD and not strong enough for a very hot day.. Room was clean, Internet was satisfactory, and bed is soft. Would recommend for those traveling between Lassen and Crater lake. Burney falls is less than 15min away and is worth a visit as well read more

Shasta Pines - Single king - Hotels Near Me - Burney, California

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I booked a room here for a few nights while we visited Burney Falls and other attractions in the area. Honestly, I wasn't expecting much, but I ended up being pleasantly surprised of the quality of our stay. First, the gentleman that checked us in was just that, a gentleman. Not sure if he's the owner or not, but that was the vibe I got. He welcomed me to town and gave me a few tips on lesser known hiking trails and places to eat. The room was fine. It did the job. Yes, the rooms are small and a bit outdated (the bathroom, specifically), but you can tell the flooring, paint, and bed itself recently received an upgrade. It was super clean on top of that. Parking directly in front of our door was easy to come by. Additionally, I was NOT able to hear any conversations (or other activities) of our neighbors through the walls. So kudos for that. Also, the bed and pillows were sufficiently comfortable. All in all, it was a great stay. The room rate was more than reasonable and it was central to just about everything we wanted to do. Highly recommend. Would stay again. read more

Marissa at the front desk could lose the attitude but everything else was great as always

Nice place to crash after a long drive from Washington. The room was nice size for a motel and the hot shower made it even better though the shower is a bit small (I stand 5'4" and the shower head is probably 6' high). This unit has both a heater and air conditioner and a small heater in the bathroom. Also, mini-fridge and microwave and small coffee maker. Small desk and a small area to hang clothes. No in room telephones but I assume that is because everyone has a cell phone. Also, In room satellite TV with remote. Wi-Fi password was given to me at checkin. The facility is generally clean with what looks like a recently renovated wing and possible future improvements. I have to give props to Jim (who checked me in)...he left me a voicemail about check in and other info. read more

Shasta Pines - Hotels Near Me - Burney, California

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I could not be more disappointed with our stay at Shasta Pines. After a long road trip we needed a clean place to stay for 1 night and we were greeted by a very dirty, unkept room. There was no one in the office as they left early for the day so it's not like we could swap to another space. There were dirty shoe marks on the bathroom floor that look like they're from the previous guest, a random plastic bag from a previous guest or squatter and a musty smell that never goes away. We opened the windows to try to air the place out and now there are hundreds are small bugs. I decided to use my own pillow and blanket because I don't even trust that the sheets are clean. If you're looking for a place to stay look just about anywhere else! read more

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Booked this room thru Booking. Com Forgot to ask for a ground floor room as I don't do stairs. We booked a king suite and the majority of them were on the second floor. The Mgr jumped to the challenge and fulfilled our needs with the same specific room on the floor level. Saved our bacon. Plus the room was immaculate, well decorated and very comfortable. We will stay here again when back in this area. Great job thank you. read more

This is a great affordable place to stay! We were a late check in and everything was set for us to go directly to our room when we finally arrived. Room was super clean and cozy warm on a cold night. The manager was super nice and helpful. We will definitely be back! read more

You get what you pay for (no offense to motels as a category), but on a holiday weekend where you charge $100+ per night, you expect some basic cleaning routine to be executed for guests. Issue 1: Bait and switch on B00king website -- the website clearly has photos of the newer wing that was added to the motel and not of the older wing. I had booked with the request to have a room in the newer wing and got a confirmation that I would receive the newer wing. Upon check-in, I got the unhappy news that "Oh, sorry; the entire new wing got booked up". Issue 2: Cleanliness -- sweet J, I have never seen a motel this bad. There was some basic damage that could have been easily patched up like water damage across the dry wall and sink veneer. Sheet stains. I could keep going on and on. If you want to keep the establishment mediocre on the off peak days fine, but if you're going to charge holiday rates then you need to do some basic polish on the rooms. There's a lot of back and forth in the reviews about bed bugs and I believe it. Issue 3: Fraudulent reviews -- the owner incentivizes positive reviews by offering a discount if you leave a positive B00king review. Ethics. Do yourself a favor and rent a RV or make Burney or Lassen a day trip and stay in Redding instead. Skip this place. Management needs to be attentive and responsible. read more

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This place was cool, especially since my family needed to book last minute. The people at the front desk and housekeeping were extremely kind and welcoming. The rooms were clean and everything worked / was up to date. If I needed to stay in the area again, I'd happily stay here again. read more

I booked a room here while we visited Burney Falls/ Lassen Peak and Michelle (Manager) was extremely kind and professional. I booked the room last minute and Michelle made the process extremely easy. The room, although small and slightly outdated, was clean and everything worked. I ended up extending our stay by a day and was continuously stunned with how friendly and welcoming Michelle was during the entirety of our stay. To say the hospitality was amazing is an understatement. This place was everything we needed it to be. I'd more than happily stay here again and recommend this place! read more

Great for the price. The room was clean (except that they need to do a deep clean of the bathroom cracks and grout more often). The sheets were soft, clean, and definitely no bed bugs. No weird odors, and the room was preheated for me (it was 29 °F outside when I arrived but toasty inside). The staff was friendly, I felt safe there, and I would stay there again. read more

We were looking for an affordable clean hotel and found this on Expedia. Manager was very welcoming and gave us food suggestions and a magazine of the city. Thank you! read more

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We chose Shasta Pines for our two night stay because of the reviews. Everything said the customer service was incredible and they did not disappoint. Our room was clean and quiet. The owner/front desk clerk was welcoming and helpful. We had a better stay here than any of the chain hotels on our ten day trip throughout California. Honestly, this location was my favorite hotel and stop along the way. I wish I could go back. read more

We were very happy with our stay. They earned 5 stars not because it's a 5 star hotel, but because they are very good at what they do. You get a very clean room with all the things we get accustomed to in the brand name hotels. Wi-fi was great, DISH network with a ton of channels, full laundry room, ice machine, mini fridge, microwave and super friendly, accommodating staff. To be clear, there are two separate buildings and one is older than the other. Our room was a spacious suite in the newer building, since we were visiting mid-week in the off season. We did tour one of the updated older rooms and would have been fine with it. The laminate flooring is a nice upgrade over some of the carpeting we've seen in motels. We didn't try the restaurant and don't have any pics to share. read more

From arrival to departure everything was great. Michelle was very friendly and helpful. I requested extra towels & a pillow and she personally delivered and put in our room while we were at dinner. The room was super clean and spacious. I recommend the king suites of you like a little extra room. The ladies fixing up the rooms were super friendly, we interrupted their routine in our room and they were accommodating by returning after we changed and headed out for the day. Our room looked great and was well supplied. My husband ran into the maintenance man in the parking lot and he asked if all was well in our room, if not please let him know and he'd be right up. We had no issues so we never crossed paths again. Rooms were very quiet, couldn't hear anything from adjoining room. We were next to the stairs and never heard guests on the stairs or walkway. Highly recommend stopping in at the Shasta Pines if you need a bed in Burney! We will be back read more

Like I told the super friendly front desk person.... This place was everything we needed it to be!! Can't get much better than that! It's not the Ritz but it was clean and quiet! Good job folks!! read more

Five star service (Jim is so friendly!), three star hotel. This spot has everything you need need for a nice night sleep. Fridge, microwave, TV, etc. nothing fancy, but nothing was missing either. I would stay here again. It's in a great location, being that you are walking distance from multiple restaurants and stores. It's also a quick drive to Burney Falls, Lassen, Subway Caves and many more. Pro tip - it's right next to an awesome steak house that recently re opened, as well as an old school bowling alley that is a ton of fun. read more

Room was clean and well made up. Staff were very friendly and helpful. Only 'complaint' would be about the TV: there was no audio. But we didn't travel here to watch TV. There are a number of eateries in walking distance and a grocery about a block away. It's not a Hilton or Marriott- but who wants it to be? read more

It was a nice place with a great shower and a working tv. The bed felt amazing and was very comfortable. Had a table to eat at, and it gave a less modern feeling. The floors were questionable, I looked at my feet and they were gray, I had not stepped on anything else barefoot. read more

We stayed a few days recently. Michelle was extremely friendly and an absolute professional. She accommodated our short notice request for a late check-out which really helped us out. As an aside, from a leadership standpoint, Michelle gets bonus points for working alongside her co-workers cleaning rooms with a very positive attitude. Great experience! read more

This place was okay. The guy at the desk was nice but when we got our room, the card to open it wouldn't work so he had to get a key for us. Also the phone didn't work and I turned on the heater only for it to set off the fire alarm. We called the front desk on our cellphones and he just told us to fan the smoke alarm until it went away. After it didn't go away, we called the front desk again and two people came to help us. No offense but they looked very unprofessional and they didn't really say anything to us; they just walked straight into our room and stood on our chair with their dirty shoes on and tried to fix the alarm. After asking one of the men questions, he said he didn't work there. Housekeeping was nice though, they communicated with us well and gave us items in a timely manner. One of the nights we were in the room, the manager just opened our door without knocking and he didn't tell us why he came in even after we asked him. He just walked away. I think the location of this place is pretty nice because it's not too far from food and other places. It's also really close to the falls. I wouldn't stay here for more than one night tbh. Also, none of the workers wore a mask. We are literally in the middle of a pandemic. read more

This place started out well until I found a beg bug crawling into bed with me, I called to report it and was told don't worry it's probably just roaches. I was uneasy and we searched the bed to find many bed bugs, when I called back I was called a liar and cussed out. We ran out of there at 3 am with 2 toddlers and are being told we do not get a refund and that we are liars. Do not ever stay there. read more

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I recently stayed at the Shasta Pines. The room was clean, the bed was comfortable, the refrigerator was cold, everything was in fine working order, and the manager went out of his way to ask how my stay was going and if there was anything he could do just ask. He even recommended the restaurant next door for dinner, and the prime rib was excellent there. Already recommended the Pines to a friend. The McArthur-Burney Falls lower loop trail is closed for renovation for 2024, so I will likely return to the area next year after the renovation is complete. I will check availability at the Shasta Pines first! Thanks for a great stay. read more

In Burney for less than 24 hours...reserved the room online but as I am not a seasoned traveler there was some confusion as to whether or not I had in fact booked the room (I had a confirmation # but no charge had gone thru on my card??) Left a voice mail for someone named Jim and followed it up with an email for good measure. Not only did Jim respond back via both email AND a PROMPT returned phone call--he was amazing! He explained that I would be charged upon arrival and totally set my mind at ease. The room was spacious and clean and exactly as described. Thanks Jim!! read more

No hot water ..so that was not the best. But the manager was very nice and felt bad I'm sure. He said they were going through some remodeling, and he gave me 2nd room to shower in 2nd day, so it all worked "ok". read more

Worst hotel we have ever stayed at!!! A crew of people checked into the hotel while we were there. Rooms on all sides of us but instead of going into the rooms, they stood outside and were talking loudly on their cell phones out in the parking lot all night and two kids were running back and forth on the walk way in front of our room making our dog bark. The room was really small and uncomfortable. Horrible night. read more

What a wonderful stay, from the front desk person, how clean the rooms were, as well that comfortable bed. Everyone was so nice to us, it is refreshing to see people who work in a place, really happy to be there. We will certainly be back. read more

2 Words - Bed Bugs. The beds were infested with over a dozen bed bugs crawling all over. On top of the bed bug infestation, the restroom had a musky smell to it. Did not feel clean and we couldnt sleep soundly at night due to the bed bugs appearance. Thought to give it a chance due to mixed reviews but I regret it. Update: Owner was at least kind enough to give full refund of the stay, so I'm boosting it to 2 stars for the honesty. read more

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I've tried changing my review on this site and I'm not being allowed to for some reason. This place is surely not not deserving of a 5 star. Yes I'm trying to make sure no one ever stays at this slum lord hotel because they just have no respect for the customer. I'm in the process of having AAA demand that the Shasta hotel game down the sign of AAA because they never ho or the discount. The manager/owners are all full of nasty business practices. I don't allow my business partners and teams to stay at this hotel. We took our money across the street to the Green Gambles and Charm Hotels with much friendlier staff and caring workers and these hotels aw without bed bugs. Shasta Pines has bed bugs and will place you in pet friendly rooms without telling you exposing customers to fleas and ticks. My teams were eaten alive at this hotel for three days so be careful. read more

Horrible customer service!!! Called to ask some questions and felt rushed. When I asked if he was in a hurry, he stated he didn't have time for questions if wanted to stay there to book or go somewhere else. I sure will. Just seen the post about bed bugs. I believe it after the service I received. Do not stay here! read more

Worse customer service ever!!! The owner called me a "bitch" because I woke him up to check in he said to shut my mouth and go to my room or leave. I ended up leaving and they refused to refund my money. read more

Shasta Pines - Call number to check in do not ring door bell, called no answer second call got yelled at for waking him up. - Hotels Near Me - Burney, California

Clean and nice, with all the basics. We stayed in the newer portion of the motel. The rooms were large, with a mini-fridge. Beds were comfy. Bathroom was tiny, but everything worked. The carpet in our room could use a good steam-clean, but otherwise everything was in good shape. Great place to stay if you're not camping when you visit McArthur-Burney Falls State Park. Don't miss it -- it's amazing! read more

Shasta Pines - Burney Falls is a short (15 minute drive from the Shasta Pines Motel. Nov. 2011 - Hotels Near Me - Burney, California

Worst lodging experience in my life. Motel manager is a hostile, rude man dealing with paying customers in a highly unprofessional manner. Given the choice, cross the street and give your business to one of the other motels in town. Shasta Pines needs to find another manager or the free enterprise system we call capitalism will shutter the business, deservedly. read more

They have bed bugs and the manager is saying people are lying about to go get refunds!!!! So unprofessional!

The Good: The hotel itself is ok. The good thing is they are open 24 hours so you can check in anytime which is convenient since you travel around and might not be back from the wild before 10 pm. The Bad: However, it is VERY LOUD during the night. It sounded like the whole Indian family reunion was happening right in the middle of the night (3 a.m.) with kids screaming and adults talking loudly right next to our window which we had to leave open because air condition was too loud. In the morning, starting from 7 a.m. someone from the hotel was checking the rooms next to ours. We could hear bell ringing as well as old style phone calling and a manager talking right next to our room. It was a night mare. read more