DO NOT SHOP AT THIS PLACE !!! The owner is by far the worst at customer service. I live in the area and this place was the only store that I shopped at to get my wax products . Long story short I bought one from there last year that works great though it's messy to use so two days ago I went in and bought another type of wax product ( a roll on ) and the lady at the counter said I had 7 day guarantee from the store and 30 from the wax company . Now using the word "guarantee " can make any customer assume if it doesn't work they can exchange . Who buys a waxing kit , and returns it closed without knowing if works??? Their receipt shows you can get money back if it's closed with original packaging . Cool , though the girl highlighted to me that their was a guarantee so I thought she was telling me that because waxing machines have different policies . Okay so I bring it back only to exchange and the owner out of no where , starts flipping the strips that came with it and loudly asked if I used it . I said yes thats why I'm exchanging , from that point he didn't let me speak and kept talking over me . Of course that really upset me so in order for him to listen to me I had to talk louder to the point I'm now screaming so he can learn to LISTEN ! If he would of kindly and professionally told me " sorry for the confusion but since you used it I can't return it " I would of respected that and still bought another item . But no , he called me a liar ( not sure what I was lying about ) and he mocked me by going on his knees and asking if that's the way he should talk to me . IS HE SERIOUS ? This is a guy who is suppose to be an owner of a business ? I never returned anything I bought and I would of been completely fine with the policy , the only confusion was the "guarantee " part which is something he didn't want to hear . I'm still in shock how he handled that . And I NEVER once told him I was upset with not being able to exchange it , I was upset with his sarcasm and his tone when asking me if I used it . Very unprofessional and I will never step foot in that store again ! Wish I can give it 0 stars .
My response to the rude owner that sent me the reply :
Where exactly did I say warranty or where did I say the receipt said I can get my money back ? I NEVER said that in my review nor did I say that in person . And why will I go in the store with missing parts to lie to you ? That makes no sense . What I was trying to tell you was your employee highlighted to me a GUARANTEE not a warranty . So I was going to exchange it . You asked me if I used it and I said yes . Where did I lie ?????? Also I was very calm and you kept speaking over me . I had no problem with buying a new product nor would I had a problem with the misunderstanding with your employee using the word guarantee. I wasn't even upset when I walked in , I wasn't upset with her . I shopped there multiple times and had no issues . Though YOU did not know how to talk to people . You asked me directly did I use it and I said YES . Maybe you had a bad day ? By looking at your reviews it seems people actually don't like you or your store and you only make business because there aren't many places in that area that has the items you have . Lucky you ! And why are you highlighting to everyone how long you been in business ? That means absolutely nothing . Should you expect a trophy ? You are rude that's it learn how to be polite to people , learn from your staff ! read more