I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Came in for an RN visit today. I arrived early and checked in about 5 minutes before my scheduled…read moretime. Still, I wasn't called in for over 30 minutes. When I asked the front desk, they said they'd check, but no update came. Meanwhile, others who came after me were seen first. This was just a second dose vaccine follow-up, and during my last visit, I was told it wouldn't take much time. I ended up waiting nearly 40 minutes before I was called in. That said, Sky was super cool, professional and gentle. I didn't even feel a pinch! In and out in 10 minutes. The wait was frustrating, but Sky made the actual visit smooth and easy. The clinic should definitely work on managing appointment timing better, especially for simple follow-ups.

If you want basic competent medical services don't go here. The employee gossip,…read moreunprofessionalism, and social networking does help pass the time because you will wait and wait. Whatever you do, do not ask how much longer. It's a sin. Ignore the mission statement and core values posted everywhere. They obviously don't apply to staff regarding patient care. I actually was told by an employee that she doesn't get paid enough to care.

Did a tour of this pediatrician office and was very pleased with how nice it was. The exam rooms…read morewere clean and the waiting room was very nice. The doctor who did our tour let us know that the practice manager was very good about having sick apts open every day as well as new born apts. The only thing missing was a separate waiting area for sick kids. The doctor who did our tour let us know that when a sick child does comes in they are taken to an exam room quickly to reduce exposure to the healthy kids in the waiting room. We feel lucky to have such a nice practice within 15 mins of our home!

We had been going to OP since the birth of our son about 18 months ago when we had Blue Cross/Blue…read moreShield insurance. We both lost our jobs due to COVID in March and switched to Meridian (medicaid). I was happily surprised to see OP accepted our new insurance. We received an email saying that the flu vaccines are in, and to make an appointment right away. I called, stated my name, and the receptionist said "You have Meridian Insurance? We do not have any flu vaccines in right now, we will email you when we get some in." I was confused and said "Oh, I just received an email saying to make an appointment?" Receptionist #1 said "Oh... hold on." and gives me to receptionist #2 who tells me "Hi, I am sorry about the email. We do not have any flu shots available for medicaid patients, and we do not know when we will have any in. The flu shots are only available for our other patients." WOW I get it, businesses have to make money. That isn't my issue. My issue is that they have different treatment plans - UNKNOWN to their patients - based on your insurance. When they said they didn't have any, I didn't question it at all, like many of their trusting parents, I am sure. They could have simply said they were low on flu shots and recommended going to a Rite-Aid so that you were following the same treatment they were recommending for their other patients - BABIES - during a PANDEMIC. Flu shots aren't hard to come by, they really don't need to deceive people because they want to prioritize people with insurance. The receptionists are following the direction of the doctors and owners of the practice. It is a shame that this is the country that we live in, and it makes me so sad that not everyone child is given the same advice and access to care. And don't accept medicaid patients if you are secretly going to have different treatment plans to maximize a buck. These are babies and children here. So sad.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

Honest caring person that listens to your concerns. Very few doctors like her these daysread more

Love Dr. Sue! My son suffered from frequent episodes of vomiting and abdominal pain and his…read morepediatrician diagnosed it as abdominal migraines. I was told to give him ibuprofen at the first sign of an episode, but they didn't know the cause so he continued having episodes monthly. At the urging of a friend I made an appt with Dr. Sue and through testing and health history she identified the triggers and put together a plan of action. After years of ups and downs I can happily say my son has been episode free for over a year. Dr. Sue spends every minute of your appointment with you and listens to your concerns. Every time we have an appointment we are seen right away too, no wait time!

The doctors are good enough, our preferred doctor (Dr Schaefer) only works in their Troy office. I…read moreget doctors are always running behind, but it's super frustrating to be waiting 30 min+ with little kids before even going back to your room....where you usually wait some more.

This is the worst office ever - they are not helpful. They have limited hours and are not…read moreaccommodating at all. Don't go to this practice ever.

Anna Strumba , I would say, is a best doctor. She is our pediatrician since my daughter was born…read moreand from that day until today I always have been given best advices and all my questions have been answered. Dr.Strumba Is so great with kids:). my daughter loves her! I'm so grateful to have knowledgeable,honest, trustful pediatrician as Dr.Strumba.

Dr. Strumba has been nothing short of amazing. She is extremely attentive, professional, &…read moreknowledgable in what she does. She takes her job very seriously & is always going the extra mile to make sure her patients feel comfortable and all of your questions are met. I can literally come in with a list 15 questions and she happily answers them, taking her time and making sure we are on the same page. Many other doctors usually try to rush you out. There are no words to explain how exceptional she has been with us & our daughter. We will be taking all of our children to her. Another bonus is she is a lactation specialist & will help you with BF if needed. The office is also very professional & respectful. Wait time is always short & they are all very kind! I've never loved a doctor (and office) so much! I strongly recommend Dr. Anna Strumba.

CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god