Did a tour of this pediatrician office and was very pleased with how nice it was. The exam rooms…read morewere clean and the waiting room was very nice. The doctor who did our tour let us know that the practice manager was very good about having sick apts open every day as well as new born apts. The only thing missing was a separate waiting area for sick kids. The doctor who did our tour let us know that when a sick child does comes in they are taken to an exam room quickly to reduce exposure to the healthy kids in the waiting room. We feel lucky to have such a nice practice within 15 mins of our home!

We had been going to OP since the birth of our son about 18 months ago when we had Blue Cross/Blue…read moreShield insurance. We both lost our jobs due to COVID in March and switched to Meridian (medicaid). I was happily surprised to see OP accepted our new insurance. We received an email saying that the flu vaccines are in, and to make an appointment right away. I called, stated my name, and the receptionist said "You have Meridian Insurance? We do not have any flu vaccines in right now, we will email you when we get some in." I was confused and said "Oh, I just received an email saying to make an appointment?" Receptionist #1 said "Oh... hold on." and gives me to receptionist #2 who tells me "Hi, I am sorry about the email. We do not have any flu shots available for medicaid patients, and we do not know when we will have any in. The flu shots are only available for our other patients." WOW I get it, businesses have to make money. That isn't my issue. My issue is that they have different treatment plans - UNKNOWN to their patients - based on your insurance. When they said they didn't have any, I didn't question it at all, like many of their trusting parents, I am sure. They could have simply said they were low on flu shots and recommended going to a Rite-Aid so that you were following the same treatment they were recommending for their other patients - BABIES - during a PANDEMIC. Flu shots aren't hard to come by, they really don't need to deceive people because they want to prioritize people with insurance. The receptionists are following the direction of the doctors and owners of the practice. It is a shame that this is the country that we live in, and it makes me so sad that not everyone child is given the same advice and access to care. And don't accept medicaid patients if you are secretly going to have different treatment plans to maximize a buck. These are babies and children here. So sad.

Just left - had an appointment for our one year old at 4:30. There was rush hour traffic and an…read moreaccident on the freeway. We were in the parking lot at 4:40 getting my daughters jacket on. When we walked in, the woman at the front desk was on the phone. She said she was trying to call me since they had a strict 10 minute cancelation policy and that despite being there at 4:40 they were canceling our appointment. We could not help that there was an accident. My husband is a physician and not once in his career has he heard of a 10 minute wait policy or turned a patient away. A little empathy and grace would go along way. Not to mention we have waited 20+ minutes at an appointment before (never once did we complain). We will not be back.

Dr Rizk is amazing at her job! My nephew was diagnosed with a severe brain issue that is not tested…read morefor in Michigan and Dr Rizk knew exactly what it was and started testing/treatment within days of symptoms. The office staff helped with any questions we needed answered. I now take both of my daughters to her and the care is remarkable. Highly recommend the doctors at this office. 10 out of 10!

I've been going here for almost 8 years, I've received great care and customer service like 97% of…read morethe time. They are usually really good about getting me in same day if I need to be seen and am not particular about which doctor I see. If I want to see my Doc or one of the other ones I prefer sometimes I have to wait until the following day. There usually isn't that much of a wait once I get there. You can usually email them if you have any questions about medications or concerns. Most of the physicians are very patient and don't rush you and will let you ask about other medical/health concerns that aren't necessarily the reason you came in and not make you feel rushed. Sorry I'm not naming names, sometimes you just don't mesh well with certain people. I don't want to tarnish someone based on my preferences.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

Have been our kids PCP since we moved to MI in 2015. We mostly see the NP, who is AMAZING. She has…read moresuch a great bedside manner with my girls. We always feel really comfortable here and now that my kids are older elementary age, the providers always ask them directly if they have any questions or concerns and it is soooo appreciated.

absolutely love Dr. Shilling. I have 2 kids and she is not my first pediatrician but she will be my…read morelast. I have no problem driving the extra distance to go see her.

Came in for an RN visit today. I arrived early and checked in about 5 minutes before my scheduled…read moretime. Still, I wasn't called in for over 30 minutes. When I asked the front desk, they said they'd check, but no update came. Meanwhile, others who came after me were seen first. This was just a second dose vaccine follow-up, and during my last visit, I was told it wouldn't take much time. I ended up waiting nearly 40 minutes before I was called in. That said, Sky was super cool, professional and gentle. I didn't even feel a pinch! In and out in 10 minutes. The wait was frustrating, but Sky made the actual visit smooth and easy. The clinic should definitely work on managing appointment timing better, especially for simple follow-ups.

If you want basic competent medical services don't go here. The employee gossip,…read moreunprofessionalism, and social networking does help pass the time because you will wait and wait. Whatever you do, do not ask how much longer. It's a sin. Ignore the mission statement and core values posted everywhere. They obviously don't apply to staff regarding patient care. I actually was told by an employee that she doesn't get paid enough to care.

Despite being sick, this was overall a great visit. This was the first time that I had been to…read morePrimeCare. When I arrived at the parking lot, I checked-in via a QR code that was on a window sign. It took me to a portal to complete paperwork and that took only a minute or two since I had not been there before. After I submitted the paperwork, I got a text message indicating that it was received and then another text a minute later indicating that everything good with the paperwork. I settled in by turning on a podcast in my car and dug into a magazine. About 5 minutes later, somebody came outside and called a name. My window was up and I assumed it was somebody who arrived before me. But when she called out the name again, I rolled down the window and to my suprise, it was my turn to go in. I was taken to a room where somebody immediately took vitals and a history of my illness. She did a quick covid and flu test. It took about 10 minutes to get the results back and a doctor (RN?) came in to give me the good news - no covid, no influenza but she asked more questions as to my symptoms and wound up writing my an Rx for cough drops and inhaler. Overall, a quick experience, especially in this time of covid and various protocols implemented. I would definitely come here again.

Came here for the first time and had a superb experience due to the excellent staff. I,…read morefortunately, came on a day where it wasn't busy. So it was an easy in and easy out. Brandi Jones FNP was very helpful and caring. A thorough diagnosis and made the experience pleasant- which I very much appreciated.

The doctors are good enough, our preferred doctor (Dr Schaefer) only works in their Troy office. I…read moreget doctors are always running behind, but it's super frustrating to be waiting 30 min+ with little kids before even going back to your room....where you usually wait some more.

This is the worst office ever - they are not helpful. They have limited hours and are not…read moreaccommodating at all. Don't go to this practice ever.

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!