I am not someone who typically writes reviews about places. So if I'm writing a review, it's either really good, or really bad. In this case, my experience was very bad.
Long story short: CHECK SHARK'S INFRACTIONS POLICY BEFORE GOING!!
ACTUAL STORY: I signed up to play pool with 5 buddies for 2 hours. When our reservation was over, the next reservation had not arrived yet so we just kept playing. After about 15 mintues, I received a phone call from Sharks, who asked me if we were going to keep playing. I replied that, Yeah we're just going to stay until the next reservation arrives and then we'll leave. The lady I spoke to, then replied Okay, and that was the entirety of the phone call.
I paid $120 for the two hours, and everything was fine, until I checked my CC the next day and I had been charged an additional $40. I emailed Sharks asking them what this $40 charge was about, and they explained because we stayed an extra 50 minutes. I said, Wait, I spoke with someone on the phone from Sharks and they said "Okay" when I told them we were just going to stay until the next reservation arrived; They said nothing about us getting charged for that time. The person then replied that this information is on their website. I told them that I have looked everywhere on their website and it says nothing about this type of charge; not in the FAQ section, the Pricing section, anywhere. The person writes me back saying that it's in the Infractions Policy part of their website.
The Infractions Policy is the absolute last link at the bottom of their website, where you have to scroll all the way to the bottom. It's not in the header in the FAQ section (where it should be) or in the Pricing Section (where it also could be.)
I say to the guy, listen this was our first time using Sharks, we talked to the person on the phone who said nothing about extra charges. You clearly are hiding your Infractions Policy at the bottom bottom of your website, could you please just give me a courtesy, and I will know next time to not stay past my reservation? To which the guy replied, Nope! Telling me I signed a contract with them when I click accept to their Terms of Service, going all South Park HumancentiPad episode on me.
So this is my warning to all future Sharks customers, make sure you check the Infractions Policy before you decide to go, because they can and will charge you for just about anything. See the Infraction charges below.
P.S. They advertise this place as BYO, and yet in the Infractions Policy they list BYO as a possible charge.
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INFRACTIONS FOR WHICH YOU MAY BE CHARGED
https://sharkspool.club/infractions-policy
(1) Overstay: If a guest stays more than 10 minutes past their reservation, they will be charged the market value price of the slot plus $10 for every additional guest over 4 guests.
(2) Extra Table: If a guest uses more tables than booked during their reservation, they will be charged the market value price of the slot plus $10 for every additional guest over 6 guests.
(3) Extra Guests: If the reservation holder brings more guests than allowed, they will be charged $10 for every additional guest over 4 guests, including events.
(4) Unpaid Products, Food & Beverage: If a guest takes food, beverage, or merchandise without paying, they will be charged the total price of the items plus a convenience fee.
(5) Misuse of Equipment: Misusing equipment that results in damage or requires repair will result in a fine. The exact amount will be determined based on the extent of the damage.
(6) Rowdy, Disruptive or Threatening Behavior: Such behavior will not be tolerated and may result in a fine up to $100.
(7) Alcohol, Smoking, and Drug Use: Any obvious use of drugs, smoking, or alcohol will result in a fine up to $100.
(8) Excess Cleaning Required: If guests make a mess and we need to clean the area, an extra cleaning fee will be applied up to $100.
(9) Noise Complaint: Any noise complaints may result in a fine up to $100.
(10) Inappropriate Physical Contact: Any inappropriate physical contact with another guest will result in a fine up to $100 and potentially being banned from our premises.
(11) Incidents Involving the Police: Any incident involving you or your guests that requires police involvement will result in a fine up to $100 and potentially being banned from our premises.
(12) Alteration of Equipment: Moving furniture, pots, bins, benches, or folding tables will result in a fine up to $100 and potentially being banned from our premises.
(13) Unattended Children: Unattended children wandering around the Pod will result in a fine up to $100.
(14) Unattended Pets/Pet Mess: Unattended pets loose in the Pod or any pet mess will result in a fine up to $100. read more