--------------------- What Happened:…read more --------------------- Winter storm damage from a falling tree branch (windshield area and frame). --------------------- Their Estimate: --------------------- $3,985.17 (preliminary estimate grand total) Comparable Estimate: $375.00 for "Front Windshield and Frame." --------------------- Bottom Line: --------------------- I would not recommend this shop if you are trying to avoid being overcharged. --------------------- Full Details: --------------------- During a recent winter storm, a tree branch fell onto my vehicle and damaged the windshield area and surrounding frame. I brought my 2009 Chevy Malibu in for an estimate because I wanted the frame addressed, the windshield repaired/replaced as appropriate, and the affected area repainted. J Smitty Automotive provided a preliminary estimate with a Grand Total of $3,985.17. For context, I purchased this vehicle for approximately $6,000, so being quoted nearly $4,000 for the repair was not reasonable to me. What left the interaction with a bad impression was that there was no attempt to recommend a more cost-effective path forward or explain alternatives - only a very high estimate. I then obtained another written estimate elsewhere for the same problem area ("Front Windshield and Frame") totaling $375.00, which I found far more reasonable. To avoid any confusion: the repairs shown in my before - and - after photos were NOT performed by J Smitty Automotive; they were completed by the other shop after I declined this estimate. Based on this experience, I would not recommend proceeding here unless you are comfortable with a risk of significantly inflated pricing.

From the initial estimate to the repair of my bumper on my Mercedes Benz 2023 they were…read moreknowledgeable, professional, affordable, friendly and answered all my questions and actually got the service done in a timely manner. I'm so impressed. Definitely my new go to. Thank you, guys

My daughter's car was hit from behind and the guy fled the scene. It was cheaper to pay out of…read morepocket for this case. The owner was super nice, explained the entire price. Gave me both options of having the bumper painted, or not depending on unseen damages. You can go OEM parts or aftermarket which is cheaper. Thank God it didn't need to be sprayed. Their work was flawless and the rear bumper was replaced in 2 days without any hit of ever being hit. If you need a body shop anywhere in the capital region I highly recommend them. Fair prices, quick work, top notch quality.

Our car needed a new radio and repairs and these guys were the best. They sent us updates and…read morepictures with issues so we had a better understanding of what our issue were and how much it would cost. They even ordered a radio for us, installed it, realized that one wouldnt work, and got us a car play for no additional costs. As long as we live here they have a forever customer in us.

Update: I met with the owner to pay for the work they did to put on a new bumper on my car. The…read moreprice they gave me was $1,200 to put a new bumper on my car. Joe argued with me that it cost more than he quoted me to fix the bumper and asked me to pay an additional $700 to "cover his costs." I reluctantly agreed and paid him $1,900 to put a new bumper on my car. He gave me the keys and told me where my car was parked. I went to retrieve my car and ALL OF MY PERSONAL BELONGINGS WERE MISSING FROM THE CAR. I asked the mechanic who was there where my items were and he told me that Joe told him that the car was his now and that I had already sold the car to Joe and that he threw away everything that was in the car. I said are you kidding me, I never sold my car to him. The mechanic told me "well, Joe told me that you already sold the car to me and I thought this car was mine." THEY TOOK MY PLATES OFF THE CAR, TOOK MY REGISTRATION OFF MY CAR, CLEARED OUT MY GLOVE COMPARTMENT (THREW AWAY MY REGISTRATION AND INSURANCE INFORMATION) AND ALL OF MY PERSONAL BELONGINGS (JUMPER CABLES, CLOTHES, BAG OF TOOLS, BOX OF K-CUPS AND RECEIPTS I HAD IN THE CAR). I noticed that the registration was missing from the car and again asked the mechanic about this. I told him that it's illegal to remove the registration from someone's car. He told me again "Joe told me that you sold him the car, I thought the car was mine. He was talking about having dealer plates on the car and it is very likely he was using my car for personal use. I WAS SHOCKED!!! I should have called the police right then, but was just in a state of shock and left with my car. Later that day I was looking at the new bumper they put on my car and THEY PUT A BROKEN, CRACKED AND SCRATCHED USED BUMPER ON MY CAR. I called Joe and told him that all my personal belongings were missing from the car (he responded by saying if you think items are missing from your car then you should file a claim with your insurance company), I told him that you also took my registration off of the car and threw away everything that was in my glove compartment (he responded by saying "you sold me your car"), I told him I never sold you my car, that's a lie, you work in the auto industry and you know you never had a bill of sale or a signed title, what you did was illegal, I told him and to top it off you put a broken, cracked and scratched used bumper on my car and I would like to come back by your shop and get my money back (he responded "You wanted me to put a used bumper on your car and I don't have any of your money") I said that's another lie, I gave you $1,900 and why would I pay you to put a broken and cracked bumper on my car? I said there are two ways we can go about this, I can come down to your store and you can give me the money back or I can take you to court (he responded "I don't have any of your money - do what you think you have to do). That same day I filed a police report with the Green Island police department. The police were shocked by everything that I shared with them and said you need to take him to court and sue him. I will be taking Joe to court to get my money back.

5 cars have been fixed here going back to 2000. Great experience each time. Owner Joe Lazzaro is…read morewonderful.

Once again I went to TACS, this time to resolve a warranty issue with a local tire company. The…read morestaff was able to diagnose the situation within minutes and resolved my issue efficiently and at a reasonable price. Once again, I give them my highest recommendation. Extremely trustworthy staff.

I appreciate the efficiency the team provides. They make auto repair process stress free as they…read morereach out to insurance, arrange rental at their location, and communicate it to me in timely manner. I was astonished to get my car back so fast. Highly recommend!

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

Von's doesn't have a fancy waiting room or free snacks and coffee - just an old fashioned garage…read moredoing great work. For some fairly extensive body work after an accident they gave me a quick accurate estimate, worked with my insurance company on payment and delivered a perfectly repaired car within the time frame promised. This was my first time at Von's but I'm definitely going back for routine maintenance and repairs.

I have trusted Joe with both of our cars for years. He always beats the dealership, whether it's…read moretires, alignment or maintenance. Most importantly he is ethical and trustworthy and that is especially important for my peace of mind. I recommend his shop highly without any reservations whatsoever.

Ankers has now been providing consistent quality car for my household vehicles for years at this…read morepoint. We feel very fortunate that we have access to such a trustworthy and effective shop. In addition to some of the specifics mentioned in my previous review (see below), there have been several instances where Ankers could have just recommended the more expensive route to fix something, but chose to allow us to make an informed decision by trying alternatives or doing things incrementally so that it could be determined if a smaller fix would suffice. All this without sacrificing the integrity of the car, though. It is such a relief to know you are going to receive competent and honest work on one of the major financial investments you make: your vehicle. I can't recommend them highly enough.

We go to Ankers regularly to service our (gracefully) aging Prius v. I have found them to be…read morehonest, reasonable on pricing, and especially good for moderate to major repairs. They recently did an excellent bumper replacement - painting the day before so it only took a few hours.

This is the first time I brought my "Mazdarati" to this service center. I saw the majority of…read morepositive reviews and gave it a shot. So far, so good. I came in to schedule my appointment and got an estimate. The work is now complete. They hit the estimate (installed new brakes all around), plus a little extra for antifreeze (drain & fill), and a tire rotation. Tires were already off the vehicle, so why not rotate them? Makes sense to me. It was one of the hottest days of the summer so far, 90 degrees, and these guys were still on it. No complaints, just got the work done. Better than me. I think I've found my new go to auto repair shop.

This is the best service center I have ever used for my car. The prices are very reasonable and I…read morefeel completely sure that I can trust them. They always do a great job, and have fast availability and turn around. I drive 45 minutes to get there just because of how much I think of them. 10/10 service.