Very understaffed, staff is overworked and make mistakes. Keep a close eye on your loved ones and…read moredo not trust that they are receiving good care. Nurses are working double shifts, falling asleep on their shifts and going to work sick and our loved ones suffer. High turn over and management (and I use that term very loosely) is rarely present, are rude and dismissive of your concerns. I wouldn't recommend this place to my worst enemy. It needs a management make over and they need to be more involved in the day to day operations of this facility. They get paid large wages to do absolutely nothing.

From the owner: Since 1879, EHM Senior Solutions has maintained a commitment to create lasting communities and…read moreservices for those living in Southeast Michigan. With thoughtful planning, our Board of Directors has set a course for growth and transformation one building and one program at a time. Our transformation from a nursing home provider to a senior living and care provider is a result of dedicated staff, purposeful stewardship, innovative programs and unique residences. Our organization has positioned itself for a future filled with opportunities to serve an even greater number of individuals in a variety of ways, including an array of home-based services and programs.

This place has gone down hill significantly. My mother was in the rehab place years ago and it is…read morevery different now. My brother was accused of drug seeking following a painful surgery. The RNs/MAs don't like it when someone can advocate for themselves. My brother has gone 2+ hours without meds. They are changing his treatment plan without his consent or surgeons permission- which is a violation of his rights. I would be worried of a senior family member being neglected due to their treatment of my brother. AVOID!

My father was there for the alotted time. They allowed him to fall 3-4 times. There were CNA &…read morenurses who wete disrespectful to him and rough when handling him.

I have been a client of the Brooklyn, MI Comfort Keepers for over 5 years now. They have been a…read moregreat help for me and my husband before his death. Through the years we have had various caregivers and all have been helpful and sympathetic to our needs.

Comfort Keepers takes pride in the quality of care your loved ones need…read more Comfort Keepers has great office experience handling everything very professional, kind, and understanding.

I would like to HIGHLY recommend comfort Keepers home care for anyone needing help with their loved…read moreones. I can speak from experience having my husband's aunt and uncle that have been cared for by this company. I feel SO blessed that we were able to honor our family's wishes and keep them in their own home until the very end-while having the best possible care! The caregivers we had were outstanding and formed wonderful bonds with our Aunt and Uncle. The care givers were dependable and they always went above and beyond with their loving care and attention to detail.

Comfort Keepers would be my top choice for in home care of my family members based on the feedback…read moreI've heard through friends and family alone.

An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

As stated by others Ann Arbor management is arrogant and inexperienced. This is not a group of…read morehealthcare professionals that are certified or credentialed. They will solicit a contract and are absolutely negligent in providing service. No care plan written and discussed with the supposed health aide. They are taking on medical care that they are not trained nor skilled to perform, it is simply a money grab. I believe the national company has high standards but individual owners such as Ann Arbor lower the standards and poorly represent them.

Not the cheapest home health care but certainly one of the best!…read more When my dad got sick and we needed to find home health care for him, we interviewed a range of home health care companies. Synergy was the most compassionate and Nicole made our family very comfortable from the start, with the services that they were going to provide. While we didn't have "round the clock" care, we did have two shifts and the nurses aides that they provided were skilled, compassionate and made our family feel comfortable with outside care in the home which was a major adjustment. A "shout out" goes to Pete and Jenee who were just a delight to work with and really took great care of my dad. They both went above and beyond the call of duty and our family really felt we had great coverage when they were on duty. And on the day my dad died, Pete took the time to prepare him, with the hospice nurse, for the funeral home. Hope you never need home health care, but if you do- give Synergy a call. Their teams are second to none!

This company is very unprofessional they will text you and tell you you have to reply in 15 minutes…read moreare you no longer have a job and then when you go to pick up your check they have you sign a paper saying that you resigned without notice. They also charge you for a background check and don't even tell you otherwise

Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.