The food was good, but the service was pretty much as bad as it could be without falling into utter rudeness - it was practically non-existent.
We ordered drinks and the set menu for 2 straight away after sitting down, yet the waiter (who was the most incompetent waiter I've ever seen) came back after more than 10 minutes, when he brought our drinks, and asked if we were ready to order
We then waited for ages for our starters and were served AFTER the people at the table next to us, who had arrived after us ... (but as we could hear, these people were regulars and they had asked to be served quickly because of the snow, whereas we were new customers, so obviously not so important).
I had to ask twice to be given tap water after our drinks arrived, and my husband had to eat his starter without a fork, because he had used it for popadums and it had been taken away without being replaced.
After another really long while, we eventually got our main course, which was very nice indeed, and plentiful, but the enjoyment of which was dimmed by the poor service.
It took them ages to even bring us our bill, and I had to ask for this twice as well. And when they finally brought the bill, they didn't bring the card reader, so all in all even the payment process took over 10 mins.
Overall, we were there for almost 2 hours - and a good half hour longer (if not more) than the regular customers who had arrived after us, but were served before us...
Obviously, we didn't leave a tip (and we always do, but we view the tip as the payment for service, and here the service is non-existent).
We had used this restaurant once before for its take-away, and had been impressed by the food, but now after having sampled the service as well, I doubt whether we will be returning any time soon, even though we now live 5 mins away... read more