I was visiting from out of town and got my brows shaped by Niki (wax and tint), who did an excellent job! I was really happy with my brows which haven't been shaped in years. My skin doesn't seem to retain tint so the tint only lasted about 1 full day for me, but it was a beautiful color that went with my brows very well. I would love to be able to come back. read more

Shapes Brow Bar - Before wax touch up - Hair Removal Near Me - Atlanta, Georgia

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Supported this business for the past 10 years when they were actually inside Cumberland Mall. The ladies are sweet, but their management in CA is horrible. They sold gift cards to patrons, primarily Black women, and then closed the business without notice or services rendered. I called their corporate office and the gentleman lied and said I would be refunded. Never happened so now I'm disputing with AMEX. Sad part is they are not BBB accredited so my loss. I will never support any businesses associated with SHAPES. Shady business practices. read more

I've been going here for years now , and I always go to Naz, she is sweet and knows what she's doing! Does a great job and go above and beyond ! read more

If I could give zero stars I would. Do not pay for a membership they will steal your money. They are never open during their posted hours of operation and when they are the women threading their customers are not good. I'm out $300 and now one will take calls to resolve this. read more

I've been to Shapes several times at this point. I pass a great deal of threading places to get here but this one has been the most consistent. I usually take whom ever is available, I don't have a "person". Two visits ago I wasn't happy with my brows at all. It takes them a while to grow, which is why I don't come often. I got a new girl and she made them way too thin when all I asked for was them to be shaped up. I literally cried like a baby. Not a fan of drawing them in. Lol. The person in charge was super caring and took care of me. Needless to say, it hasn't effected me coming back. In fact, my last visit I purchased a gift card that gave me a great discount. Now I see that they have a special: $17.99 monthly for unlimited visits. Two locations inside of Cumberland Mall. Upstairs above Fresh 2 Go and the kiosk is on the opposite end, downstairs close to Sears. read more

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I had the absolute worst experience! I told the lady when I sat down that I hated thin brows. She not only made my left eyebrow too thin but she also took the tips off the end and overall the work was not clean at all. I had to ask the other lady in the shop to try to fix it and she agreed they were uneven and that the lady took too much off. I asked for a refund but they refused. The work was overall sloppy!!!!! Both ladies apologized for messing up my brows on my way out. I will never go here again. If you're in Cumberland just go to the wax lady in the nail shop, she never misses! Overall if you're a brow girl like me, DON'T GO HERE. read more

Naz is my girl! She does my brows perfectly and hooked me up with the limited time discount card. I normally just go to first available, but not no mo! read more

I asked for a clean up and came out with my eyebrows being the thinnest ever in history. read more

Shapes Brow Bar - Hair Removal Near Me - Atlanta, Georgia

They spent literally 30 seconds, didn't brush up or trim. Brows look virtually the same. Wouldn't return.

Located inside of Cumberland mall, this place is convenient when you're doing some shopping. It's clean and the receptionist is nice. I gave it two stars because there wasn't any prep done prior to the threading or after. I've been to many different places before where they use alcohol, aloe, ....something. As a result, my lashes look like what you see in the picture and this was taking only 2 days after. $15 dollars, red itchy bumps, and an important event to go to, I'm one unhappy customer. You can save half of your money and get better service and results by going somewhere else. read more

Shapes Brow Bar - Hair Removal Near Me - Atlanta, Georgia

Have been going here for the past couple of years. My favorite is Naz so I go when she is there. I do have a membership and the only issue I had is they increased it without notifying me. When I called, it was corrected immediately. I recommend going when they are not busy, you will be there a while. They also have a stand alone location near the mall which still unsure of the rationale for that. If you go, go when Naz is there. She's the best. read more

The quality of this place and the technicians has definitely gone down over the years. My eyebrow tech came to thread my eyebrows after being summons from the back of the salon from another person working there. When she came, her breath reeked of whatever she was eating (smelled like Fritos) another time I went a different tech had bad under arm odor. This is all AWFUL because of how close they have to be to you when they're threading. Work on teaching the employees proper hygiene and how to pop a mint or gum before approaching customers ‍ read more

Welp, I guess I'm one of the odd ones out yet again! Oh well! My service that I received Saturday, 7/30/16, from Sonu was wonderful! I happened upon this shop as I was shopping in the mall(hadn't been in this mall in years) and was a bit apprehensive at first b/c I'm really skeptical about "new" people doing my eyebrows. There seemed like a long wait, but when I approached the counter the lady(who happened to be the one to thread my brows) told me to go ahead and sit in her chair...wow!! Okay! I told her that I just wanted a clean-up, seeing as I don't like thin eyebrows, and she did an impeccable job! For me, threading hurts like crap(yet I continue to get them threaded..go figure), but Sonu made it less painful than what I've been used to in the past! She also put some highlighter underneath to make them "pop"! Now, that was surprising b/c the threading shop that I normally go to, does not provide that service at all!! Next time I'm in the area, I will mos. def. go back and make sure I ask for Sonu. The only negative thing is the language barrier, so it's hard to understand what she's saying. Other than that, I would recommend this Shapes Brow Bar and Sonu. read more

the absolute worst lash service i ever received! this lady just stuck shat on my eyes. not aligned . the only good thing they fell off within 3 days. do not go here, walk on by read more

Went here for the first time this evening. Someone named GiGi did my eyebrows. I asked her to leave my eyebrow thick and she took so much off. My eyebrows are sooo thin. First and last time here. Just moved here so trying to find a good eyebrow threading spot. The search continues read more

I went there on 4/2. I sat at their Kiosk station on the first floor located a little after VS's store. There was two people in front of me and I patiently waited. In the process while one of the ladies was getting her brows done she stopped and left. I wondered why! I proceeded to wait and got my eyebrows done ( unfortunately I didn't get the name of the lady nor did she offer to provide me a receipt) . It was hurting really bad while she was doing my eyebrows and fast forward to today 4/3 my eyebrows are bruised. Would not recommend. read more

This place really deserves 1 star bc some of the staff are not good at their job and if not careful they can caused damage. However, they get 5 stars bc of Alicia. She is super sweet and is very good at what she do. When I go she is the only one I will allow to do my eyebrows. Can't forget they have a membership for $12 a month for unlimited visits. Therefore, I go once a week. The membership pays for itself in 2 visits being that one visit will run you $10. read more

A little update: I don't know if the owner of this brow salon saw my last review about how yelling " Who's next?" to customers who are asked to sign in defeated the purpose of why there was a sign-in sheet to begin with, but when I went in this past weekend, I noticed the cashier now calls you by name! Plus, they are starting to become more diverse as far as staffing. Speaking of the cashier, I did not catch her name, but she was very nice and professional. During a previous visit, there was another cashier, whom I presumed was pretty new, who openly argued with other employees standing behind her how they were hounding her and irritating her for merely trying to help her with the register functions. I, along with all the other customers standing there that time, were flabbergasted. She was highly disrespectful and rude. Glad she's no longer there. read more

I came here to get my eyebrows threaded and bottom line is, she ruined my face. She hurt me, not the normal pain, but she literally took chunks out of my skin. I could feel it I knew it wasn't right. When I asked her if that's normal she said yes and when I looked in the mirror and saw three different spots on one eyelid bleeding, I asked again if that was normal and she said, yes. I liked the shape of my brows but there's no way to enjoy that because it's been about two days and now I have three scabs underneath my brow and I look ridiculous. Please don't go here. I still tipped the girl but I won't ever go back again. I'm going to post a photo of what she did. read more

Shapes Brow Bar - The damage the woman did to my eye. This is two days later. - Hair Removal Near Me - Atlanta, Georgia

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Do not I repeat DO NOT go here! I have a very important red carpet event coming up and they totally butchered my eyebrows! The manager showed NO remorse and actually had the nerve to blame me! As if I threaded my own eyebrows! The nerve! This is our face women! Trust me, go somewhere else! read more

Fast, efficient, great price (they have a monthly all-you-can-pluck plan, too, if you're local). I hadn't had threading done before, and was told it wasn't as painful as waxing. While I disagree on that, the results were well worth it! read more

Shapes Brow Bar - Shapes Brow Bar - Hair Removal Near Me - Atlanta, Georgia

Beware - I've been a long time customer and have slowly become disengaged after watching this business treat its customers poorly visit after visit. I went in one day to get my brows done and the woman doing it smelled so musty that I almost vomited. Also- the membership seems like a scam- you sign up there, but have to call a toll free number (that seems to only go to a voicemail) to cancel? What kind of janky business model is that? Honestly, it's not even worth the trouble. Go somewhere else. read more

I went there tonight and I was greatly disappointed. I wish that I hadn't gone because I really feel like I looked better before hand. She took off the top of my natural arch so it's flat and looks like I need them arched. read more

Shapes Brow Bar - Left is from tonight (Friday) after having my brows done and the right is from a selfie I took on Tuesday of this week. - Hair Removal Near Me - Atlanta, Georgia

If I'm at the mall I'll stop in for a quick threading. I've been to better places- where they care about the shape of your brows and are perfectionists, but this place does the trick if you just need maintenance. read more

I haven't been to this place in over a year because i've been growing out my brows. In one visit they fucked up my eyebrows forever. I told the girl I like my eyebrows thick and wide and I just wanted them cleaned up. She took half of them off. I look like a fucking clown the day before my reunion. If you value your eyebrows do not go to this place. read more

Horror story of a visit. One thing I can't stand is someone trying to scam ppl for the sake of a few extra dollars because ultimately it costs them a lot more. I had a great first visit to this place so I bought the membership. On my second visit though, the tech SCAMMED me. She performed unsolicited services after finding out I was a member and charged me at the register a la carte. After performing the brow service I asked for she proceeds to do half of my upper lip, my neck and chin. I didn't ask for nor need the services as I had them done prior to this visit. I only commissioned her for my brows. After the she performs the services I go to the register to give my membership credentials and she gives some gift card pitch saying I can apply it to my total. What total???? I pay 22 dollars for half-performed services because I am not one for making a scene. I own a salon and I know this sort of upcharging is common in shady places who don't care about customer retention. The sad part is it costs them in the end. I will not be returning to the establishment. And I would recommend you steer clear as well. read more

Never again. Thank goodness eyebrows grow back. Don't waste time going here, I was definitely not happy with the results after she was finished. My first time going to this place and will not be a returning customer. Unfortunately I wanted to go to Camp Creek to my usual place but traffic had me thinking against it, I should have just waited and went where I know I would be satisfied traffic or not. read more

Terrible service, they do not tend to their customers in a professional matter. Do not give this business your money.

I get my brows done faithfully, every 10 days. Sonal Patel rocks! She's my brow "stylist" of choice. She also has me in and out within minutes. Always a satisfied customer. read more

Won't be coming here again. Customer service is what keeps your business a business. The people who work here are lazy. Rushed to get my eyebrows done after work and arrived at 8:30 and they said they were already closed even though they close at 9 when the mall closes. They sent me downstairs to their kiosk and the lady there said she was closed too. ‍ I'll spend my money somewhere else from now on! read more

Sonal Patel is the ONLY one I let do my eyebrows since moving from Florida. She has great customer service and always takes her time. I walk out of her chair feeling like a brand new person each time! read more

Horrible. I was in town for a wedding and a friend recommended this place. The worse including customer service. The place was empty when I got there and one lady was standing at the computer. I waited 5-10 min because she said they were having issues with the system and she was the only one there. When she finally finishes, I told her I did not like my brows. They were very round, not arched. She had the audacity to tell me my brows are round when I'd shown her a pic prior of my brows and they were def not round. They were also not even. She "fixed" the left brow and just made it worse in taking off my tip. I'd never return here. She totally changed the shape of my brows. I have a stencil kit from my brow person in Orlando and I'm a #5. She brought me down to a #4, thinner and rounder. I'll have to let them grow out. read more

Sonel is my tech! I've been going to her for years! She does a great job every time I go!

Ketna P. is very good at threading eyebrows! I highly recommend seeing her!

They always do an amazing job on my shape and tinting my brows the perfect shade to match my skin tone.

I wish I read the reviews before coming here and wasting my money. I've been to numerous threading salons in Atlanta and this place is the absolute WORST! Their goal is to get you to buy a membership package and the lady that did my brows was very pushy about it. At the end of the service, she walked over to the cash register to check me out, without handing me a small mirror to check out her work or wiping the hair off my face. I walked over to a large mirror on the wall and saw that I still had hair that was not touched, which wasn't surprising since she zoomed through the service. The staff was rude and they care more about getting you to buy a service package than doing their job. Poor quality work and horrible customer service! There are plenty of threading places around, don't waste your time or money here!!! read more

I've had some great experiences here but not today. This lady spent all of 3 minutes on my eyebrows. She didn't bother giving me a mirror to check out her work. I paid and walked into another store. I happened to check out my eyebrows in a mirror and low and behold there was still hair where there shouldn't be. I started to go home and just pluck them myself but I was like hell no!! I paid her for this service. So I go back and say hey you missed some hair. She instructs me to sit down in her chair and 30 seconds later she finished with the "redo". Again she doesn't offer me a mirror to look at her work. In the eyebrow business, they say your eyebrows are supposed to look like twins. Well mine don't even look distant cousins. They don't look related at all. In fact, one might be adopted. I won't be going back to her ever again. read more

I had a great experience with Ketna! She was so gentle. It was my first time getting my eye brows threaded. And it was very quick! Def would recommend! read more

I should have known to just go to my normal place. My brows were too thin after I said I just wanted them "cleaned up". She did the complete opposite. I got home and had to do my eyebrows. If you don't like thin eyebrows steer clear of this place. The employees were nice but not as particular as I would have liked. read more

I have tried to cancel my subscription 3 times now over the phone since the price was increased without notifying me. I I have still been charged each month! I got a refund last month but I want it cancelled for good. read more