I'd like to preface this review by saying that I pride myself on being impeccably polite to all my servers. I realize that is an often difficult and unglamorous job, so I really appreciate those who chose to do it.
However, I have never had such a poor dining experience than in my most recent trip to Archibald's Tavern. To say the service was rude would be a gross understatement.
My husband and I arrived with a couple of our friends to a mostly empty restaurant on a Saturday night. After seating ourselves, our waitress showed up to take our order. We were not ready to order and she told us she'd give us a couple of minutes. Everything seemed to be proceeding like any typical evening would.
While ordering, my husband, ever the indecisive man, took a while to order. In his typical joking way, he asked about a couple of dishes and then ordered the wings. He also took a minute or two to pick his sauce. During their interaction, the waitress responded to him with several clever, if somewhat inappropriate quips. These included telling us "I just got fake fired," "the soup of the day is chili, which is stupid because it's not soup," and "you're fine, I just really need a cigarette." Not seeming phased by his humor, I complimented her saying, she handled him very well. The rest of us ordered and the evening continued.
My friend ordered the fish and chips, only to be notified that they were out of fish. She returned to the table and asked him what he would like instead, during which she said shit. Not a big deal, but certainly not professional.
As we got our food, we began eating and talking, not noticing anything was wrong with our server. My friend's burger was undercooked and he politely asked to have it cooked longer. She said no problem.
Then, all of a sudden a manager came to our table and asked us if we have a problem with our server. Surprised, we all said no. She said that she had two members of the wait staff tell her we were being extremely rude. Then she proceeded to tell us that she would box up our friend's recooked burger and that she would handle our checks so that we could leave.
I was completely taken aback by the exchange and asked what happened to make it so that we had to leave. She told us that we would not be rude to her staff in her restaurant and would have to leave. She was extremely rude and short. She would not tell us what specifically had happened, or would she answer any of our questions. We were basically pushed out of the restaurant.
I am totally appalled at the poor management of this restaurant. The manager and server made an issue out of something that no one in my party even realized was a problem. They did not try to problem solve or work the issue out and have loss a customer.
The atmosphere and food are both OK, but I will not be returning due to the service. read more