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    Shake Shack Harlem

    3.7 (93 reviews)
    Closed 10:00 am - 11:00 pm
    Updated a few days ago

    Order Shake Shack Harlem Takeout or Delivery

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    SHAKE SHACK HARLEM ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups

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    Recommended Reviews - Shake Shack Harlem

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    Harlem Shake Shack's underwhelming Shackburger with tepid, overcooked, dry smashed patty lost in everything else
    Mike R.

    Came across a promotion that encouraged me to try out the Shackburger, so hit up my neighborhood Shake Shack. Noted that the app had an option to choose "Well Done" but I'm at best a "Medium Well" type of guy. Ordered to pick up with a side of fries at 4 PM. Arrived early and told my order was not yet up. It did appear as requested at 4 sharp. The result: The fries were disappointing at room temperature and definitely not worth $4.49. The Shackburger's not huge, smashed patty was tepid, overcooked, dry, and lost in whatever else was part of it. Wondering if by choosing "Well Done" does the patty come in an urn. Does Shake Shack think at all the other Shackburger components, like a potato bun and their ShackSauce, offset enough their disappointing, mishandled, nominal patty and justify the $7.49 price? My reco after giving Shake Shack a chance at different locations recently - this chain lost their burger mojo, avoid their burgers and side dishes. (Noted the app didn't have any loyalty deals and I can understand why.) It's probably Shake Shack's shakes people should stick to. At least in Harlem, there are other neighborhood spots with better value and less dead burgers. For example, Mo's Burgers truck on Malcolm X (Lenox) (between 117th and 118th), where the patties are handled with respect. Shake Shack's burgers - Underwhelming, overcooked, overpriced, and overhyped!

    Order here for good customer service
    Elianny S.

    The food is still good, but the customer service here has really gone downhill. I walked in, and the person behind the cashier did not look up or even acknowledge that I was there for several minutes. When he finally speaks, there is no hello, just "are you paying cash, you can order at the kiosk. " I went to the kiosk since it appeared that he could not be bothered to take the order. I asked him if he knew what was in the black truffle sauce, and the response was, "Not really." Shouldn't the employees know what is in a product that is being advertised and promoted? A simple greeting goes a long way and is the basics of good customer service. Management should focus on improving basic customer service training and avoid assigning employees who struggle with social interaction in customer facing positions.

    Nikhil R.

    No complaints here! This restaurant is kept very tidy and orders are quick, accurate, and tasty. A group of 7 of us placed orders ahead on the app and the food was ready within 10 minutes! The burgers are incredible as always. So juicy and flavorful. Make sure you get a side of that Shack sauce. The shroom burger is so good. It's the best fried mushroom you will have, and the inside is stuffed with melty cheese. The fries are easily some of the best. The fries are double fried which gives a really coarse and crunchy exterior while being incredibly soft on the inside. I personally use that side of extra Shack sauce with the fries!

    Cheese Berger fries and milk shake
    Manny R.

    I walked to shake shack on 125th street in Harlem 5th Avenue all I have to say is Yummy and Great service

    Stood in line. Only after you spend 10 minutes to get to cashier are you informed credit card users must use kiosks. Ordered at 1:30. Got food 21 minutes later. 21 minutes! Food good as always. That's 5 stars. My 1 star is for atmosphere and service. Lots of yelling from kitchen. Lots. How is this acceptable in any way? The only positive in this experience is the young lady fielding the orders, distributing mobile orders, distributing food service pick up orders and distributing orders to customers. Calm. Courteous. Respectful. Intelligent. Shake shack should take notice. She's management material.

    Patrice M.

    Great service. Easy to us app! Order was ready before the call time. Rico was at the door using his great personality to deliver great customer service. It's cold, covid precautions are a necessary drag, so it helps to have a CS oriented person at the door. Trying their Korean fries for the first time. Will update on what I think

    double cheeseburger with bacon & avocado.
  8/25/23
    A W.

    MUCH BETTER! placed a order today on the site for pickup. it was ready by the time I arrived, and accurate. food was decent.

    Shake ShackBurger
    Hunter S.

    I've had Shake Shack before in St. Louis, but staying in NYC during the COVID pandemic had me feeling both famished and missing Anthony Bourdainz. Bourdain loved Shake Shack. I ordered a double shack burger with cheese, bacon, and onion. I also had the crinkle fries. The burger was juicy and so tasty. The fries were hot, fresh, and crisp. This place has the expected selection of burgers (including a veggie burger), fries, shakes, chicken sandwiches, and hotdogs. It's not gourmet, but it's pretty cheap and it's good food. And it makes me feel a little like Bourdain is there with me.

    Take out!!
    Shianti B.

    Delivery. Perfect! Had a shroom burger and cheese fries. Perfection. My only complaint is y'all are real cheap with the cheese sauce. Stop doing that. I need my cheese cup filled to the top please. I would really appreciate it. Other than that, food tasted amazing. My veggies tasted fresh, thank you.

    Jessica H.

    I was not at all impressed with the sandwich I got here. I may have played myself by ordering the chicken sandwich but with all the talk about chicken sandwiches from Popeyes and Chick-fil-A...I was like why not?! If you're thinking about it, just don't. Overall, this place is pretty expensive, and you don't get enough bang for your buck. I spent about $14 for a sandwich, fries, and a small drink. This didn't even fill me up! Also, you have to buy each thing separately from the sandwich to the fries to the drunk. Ugh! Chicken Sandwich- 2/5 Fries- 3/5 The chicken looked so crispy and delectable, but it definitely lacked seasoning. It was served on a buttery bun with shredded lettuce, pickles, and mayo. Also, the filet didn't take up all of the bun, so I don't think I got my money's worth. I even tried to dip it in honey mustard and that barely helped with flavor! With that being said, it was all around disappointing. The fries were actually pretty good. They were the best thing about my meal to be honest. I would not recommend shake shack. The price is high for not a lot of food. Also, the taste was less than average! I may go back to try a burger to see if that pans out better.

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    2 years ago

    Great and ready to service you with great burgers and delicious fries. You will glad you chose this place

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    5 years ago

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    3 years ago

    Best burger best selection. Amazing amazing food that I highly recommend you go to asap if you haven't already!

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    6 years ago

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    2 years ago

    I've never been here in person but every single delivery i've gotten has been wrong. they got my order wrong 2 times in one night

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    3 years ago

    You guys need to get your employees together, I ordered burgers, fries and shakes and my order came with no burgers just fries and shakes...

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    Page 1 of 3

    Ask the Community - Shake Shack Harlem

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    Monkey Bar

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    Getting a reservation here is very hard. One just popped up in my Resy app for lunch though, so I…read morewent for it. It was my first time here although, it has been around for ages. The front part where you first walk in is the bar area with some tables. This restaurant is on the darker side and brings you back in time. Once you walk in further that is where the main dinning room is. This is also on the darker side as you can maybe tell by my photos. The wall paper and art around the restaurant is cool and there are some monkey statues around the restaurant. I was seated in a corner table in a booth area that seemed to be for at least 2-3 people. I thought for sure they would seat me at the bar area. I had a wonderful waitress whose name I think was Taylor but I could be wrong. I ordered the Monkey bread to start off with. It's a very buttery bread with truffle and parm cheese on top. I have alot of allergies and I was searching online if I could even have truffles as I have a nut allergy. So, I asked the waitress and she said she had never heard this. But, she came back to me and told me that White truffle grows near or like over where Almonds grow from but that, they don't use white truffle so I was all good. Well, this was super nice of her to check for me. I had no idea she was going to do this. She said the restaurant has strict protocols when it comes to food allergies. I then got for my main dish the double cheese burger with onions and pickles. To drink I had the cucumber martini. WOW everything was pretty darn good!! I passed on dessert. If you get a chance or a reservation pops up in your resy to go, even if it is for lunch..I highly say go for it.

    From the moment we sat down, the service set the tone for the entire experience. Our server was…read moreincredibly warm, upbeat, and full of energy--one of those people who genuinely elevates a meal. I only wish I could remember her name because she deserves the recognition. We started with drinks, and mine ended up being a surprise standout. I ordered the coconut margarita, slightly hesitant since I'm not usually a margarita fan--but it completely won me over. It struck a perfect balance and leaned just enough into the coconut to make it feel unique without being overpowering. My sister-in-law, who's pregnant, had a non-alcoholic Ritual margarita and loved it, noting how convincingly it mimicked the real thing. Since we were sharing, we got to try a good mix of the menu. The monkey bread came first--definitely a splurge at $34, but it's one of those fun, indulgent starters that's worth ordering at least once. While I wouldn't call it the best bread I've ever had, I also wouldn't change anything about it. The crab rangoon was another highlight. Having it made with real crab made a noticeable difference, and the dipping sauces complemented it really well. It felt like a more elevated take on something familiar. For mains, the French dip was a hit. The meat was incredibly tender, the bread had that ideal crusty exterior, and the au jus was packed with flavor--I was very glad I ordered extra. It pulled the whole dish together. We also tried the smoked whitefish Caesar, which was the only dish that didn't quite land for me. It was a well-made, fresh salad, but the smoked fish flavor was a bit overpowering and took over the balance of the dish. Even though we were too full for dessert, the restaurant surprised us with a scoop of strawberry ice cream with chocolate sauce to celebrate my sister-in-law's babymoon. It ended up being one of the most memorable bites of the meal--we're still talking about how good that ice cream was. We arrived right at 11:45, and by the time we left, the place was absolutely buzzing. It's clearly a popular spot, and for good reason. Between the lively atmosphere, strong service, and well-executed food, I'd highly recommend making a reservation if you can.

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    Shake Shack Harlem - hotdogs - Updated May 2026

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