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    Shailaja Gunnala, MD

    2.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Optum Primary Care - Deer Valley

    Optum Primary Care - Deer Valley

    1.5(48 reviews)
    0.1 mi

    I found Dr. Sink through my insurance's list of in-network providers that were currently accepting…read morenew patients. I called the office looking forward to setting up a PCP finally. I was caught off guard by how short and rude the staff member was that answered the phone. She spoke down to me and informed me Dr. Sink has not been accepting new patients for quite some time - as if I were somehow supposed to be aware of this. I apologized (not sure why) and explained that my insurance still listed her as accepting new patients. Then a few tense moments of awkward silence and she begrudgingly offered to set me up with another physician within the practice. I could tell she was irritate when I asked to confirm the address and throughout the whole interaction she made it very clear I was an inconvenience to her. I actually got on Yelp! this morning to look up their phone number to reschedule due to some work stuff that came up and ended up reading all of their reviews. It appears my experience is not unique. I have worked as a front desk staff at a local hospital for a few years now and understand the importance of making that good first impression with patients in person or over the phone. This practice does not seem to value that level of customer service. I look forward to the no-show fee and credit card processing fee. Take your business elsewhere.

    Sarah Hughes was the ONLY good one they had, then they forced her to leave because she takes summer…read moreoff to go back home to another country to visit her elderly parents what's left is a bunch of 30 to early 40 somethings that have chips on their shoulder and you better follow what they say and what they were just told in medical journals and what the latest meds being pushed by drug reps . It doesn't matter if what you were taking was working and you felt good . They don't understand how copay Insurance works

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    Arrowhead Internal Medicine - Letter asking for me to come in and set up new patient care

    Arrowhead Internal Medicine

    1.0(4 reviews)
    5.1 mi

    wish I could rate this place lower…read more I went to this docter's office for four things: refill on anxiety meds, start a new medication for hand tremors, find a sleep study place for my sleep apnea and to find out if I have CANCER!!! (Painful lump on my testicle) what I got was Dr Elfat Rumman getting in my face and telling me I need to see a psychiatrist for my "overwhelming depression" and that "most men are scared to go." She would not stop telling me "you got a 10" I would ask what does that mean? "It's not good you got a 10. Your depression isn't being controlled." I wasn't there for depression! I asked her if there was another docter I could talk too. "No. I'm the only docter here." I was stunned to hear this. So I asked her to clearify that there were no other docter's that worked there? "Yes, why do you want to see a different docter anyway?" I told her because she wasn't listening to me. All she did was start talking about my "depression" and how bad it is. At this point I put my face in my hands and said.... "Oh. My. Fucking. God." Her response was and I truly do quote this. "that's a bad word, you need to leave." I left the room. Turns out there are several docter's on staff!!! Imagine that. The staff kept apologizing to me and put me in a different room to see another docter. At some point with me talking to the office staff Dr Elfat Rumman called the head physician and told him that I'm hostel and am making her feel uncomfortable. At this point the office manager came to me apologized some more and asked me to leave. She did refund my co pay. The only reason I came to this office is because my old primary closed up shop and sold all the patient care info to these new people. I got a letter in the mail asking me to come in to set up new care. Be careful going to this place. Who knows what you will be diagnosed with....

    Unbelievably horrible experience. I have never been treated so rudely, been completely ignored…read morewhen I had problems (which have been many), and been charged multiple times for services I paid for. Trying to get anything fixed has been awful. The staff is completely inept. If you value your health, go ANYWHERE else.

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    Business card of Dr Elfat Rumman

    Shailaja Gunnala, MD - internalmed - Updated May 2026

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