Dr. Bailes is the best of the best primary care physician. He is very very kind and a great…read morecommunicator. He cares about his patients. He also has a wonder medical team.

I guess I would be considered a "Charter Member", as I've been seeing Dr Bailes since 1990. He…read morekeeps up to date --- attends many workshops, reads, etc. Dr. Bailes is a warm, compassionate, good doctor. He spends time with his patients, unlike so many physicians who have an enormous caseload and whose patients are lucky to get 2 minutes of the doc's time. I have, at times, been frustrated by the front office. But fortunately, that seems to have improved this past year. I normally wait less than 15 minutes before they take me back, weigh me and situate me in the exam room. Dr. Bailes usually comes in within 10 minutes. I think it's fairly normal wait time. I moved to San Diego in January, 2013. Nothing really in AZ for me now. But, I still see Dr. Bailes as my regular physician. Doesn't that pretty much say it all?

Of the physicians in The Maxwell Group I have only seen Dr. Brown over the last two years, but I…read morehope to continue to be his patient for a long time to come. When I moved to Arizona three years ago it was with some trepidation that I conducted my search for a new primary doctor. I had been with my primary in Illinois for twenty years and I'd been fond of him and missed him. I dreaded the thought of starting new medication regimens and having all the new patient testing, and I feared that I would not like the doctor that I chose. Dr. Brown was recommended to me by a new acquaintance and I will be forever grateful. Dr. Brown listens. He is attentive and thorough and respectful. From the first time in the office, his staff was very friendly and helpful and he has been consistently caring and professional. I cannot recommend him highly enough.

This dr. Is an ass! He is rude, does not listen, and is very condescending! It is not nice when a…read moreDr tries to make you feel like an idiot! I wish I could leave a zero!

My husband saw Dr. Bassett due to a hearing loss in his right ear…read more First of all, the front desk was very pleasant and helpful. Very welcoming. As we waited for our appointment to see Dr. Bassett, I noticed that their kindness was carried forward to the next, and next patient, and did not waver one time. Dr Bassett was kind, thoughtful and understanding of my husband's situation. He was very nice, listening to us and did not rush through the appointment. He remedy the hearing loss and then offered suggestion as to how we could prevent future problems. We asked if a change in newer hearing aids would aid with my husband's loss. He then suggested for Dr. Judy do a hearing test. After results and a consult with her we could decide. I highly recommend this office and Dr. Bassett. We were totally pleased

Dr. Dr Heatherann really listened and is very friendly , My…read morefirst visit and it won't be my last Highly recommend Staff is also friendly It's a win win situation

Dr Bal is probably the most compassionate, caring Dr I've ever had never makes you feel rushed…read morelistens to you and always answers your questions and if you text messages always done in a timely message. The office is clean everybody's friendly. I wouldn't go anywhere else.

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

The doctors are great and definitely helped me. However, the follow up is terrible. I had pneumonia…read more, when I needed to follow up. I had to wait five days, when I got there for the follow up. It took over an hour to be seen and I had to leave without being seen , when I tried to reschedule. They wouldn't get me back in for three weeks, after bilateral pneumonia!!, how was that follow up? For three weeks they can't get me to listen to my lungs for a five minute follow up. I think the doctors are great if you can get past the rude front office.

NMD. Amanda Ryskowski is simply terrific! Her caring and sincere personality makes us feel at…read moreease. Thanks to her, we have seen unbelievable improvement in our son. Additionally, everyone else in the office is wonderful as well. We always feel welcome there.

A large group of doctors work out of this office, and every one of them is professional and caring…read more I have been seeing my primary care physician there for years. All the staff are cheerful and friendly.

Excellent group of primary care doctors and staff! Dr. Palnati is my PC and he is always very…read moreresponsive to me, knowledgeable and kind! MA Maria is great.

I have been going to Dr. Amy for more than a year and my health is better than its ever been. She…read moreis so caring and thoughtful and I love that she runs a tight ship. I noticed many complaints of timeliness giving this practice a lower score but realize that when her patients are on time, she can give them her full attention for the full alotted time. This also allows her to stay on time for her next patient which is so respectful. I love that she stays on schedule and if you know you tend to run late, put an earlier time on your calendar so you are respectful of everyones time. It is standard practice to charge late fees, no show fees, cancellation fees etc. How else can you run an efficient clinic? I think this place is fantastic and I was appalled to see so many complaints...yet after reading them, they were all from people who can't show up on time or pay a bill...that is not a Karibu problem. In my opinion, this clinic is top notch!

I love Anthony & Amy!! They are both amazing! They listen to you & take the time to figure out the…read morebest course of treatment. The office staff is really sweet. You always feel welcomed & never rushed. Highly recommend!!