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Shafaat Khan MD

4.0 (1 review)

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12 years ago

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Primary Care Associates of Hagerstown - (Left:)  Lorri Rice, CRNP
 Mary E. Money, MD
 Christine Feathers, CRNP

Primary Care Associates of Hagerstown

2.9(10 reviews)
0.1 mi

I have been going to the providers at this practice for 5 years. I was just informed that they…read morewould have to discharge me due to missing 3 appointments within a year period despite me cancelling 2 of those appointments well within the required 24 hours. I spent 2 weeks being transferred to various people at that office before finally being told that despite me following their cancellation policy to a T the discharge still stands. This is utterly ridiculous. The provider I was seeing, Christine Feathers is a terrible excuse for an NP. Not only does she not listen to anything I say as a patient, she flat out refused to refer me to an endocrinologist despite me requesting a referral, citing she felt like she could manage my diabetes in house, only to refuse to prescribe anything other than Metformin despite me having significant side effects for 2 months while taking it.

I loved this place when Lorri Rice was there, but it's really gone downhill. The front desk staff…read moreis lukewarm. I never know if I'm going to be treated kindly or as if I'm a nuisance and it depends on the moods of whoever is up there and not on my behavior. The last few times, I saw Lauren. The first time she was going to send me out without an antibiotic and Dr. Money consulted and said I absolutely needed the antibiotic. The second time, I didn't feel heard at all. The third time I went in with a serious concern and was sent for labs. I had to call to follow up and spoke with a nurse who gave me the lab results, but it was only letters and numbers. I had NO idea what any of it meant. I asked her what I was supposed to do and she said Lauren said to take an iron pill and call a gynecologist. When I asked for a recommendation, I was given the one place I told them I could not go due to a sad experience there. I cried so much, but knew I might have luck with the specialist. I ended up in the ER when I called the gynecologist's office, explained my symptoms, and was told by them to get to the ER immediately. The doctor on call from that practice got personally involved when he found out how I was treated and was a miracle worker as I am now doing so well. I could have avoided all of this and many of the doctors and nurses who work in the gynecologist's office were shocked to hear how I was treated. I've heard very good things about Christine and Dr. Money, but again... I'm not really experienced with them. I am scared to go back there as I'm worried they are going to put me with Lauren again and that something will be missed.

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Primary Care Associates of Hagerstown - (Left:)  Lorri Rice, CRNP
Mary E. Money, MD
Christine Feathers, CRNP

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(Left:) Lorri Rice, CRNP Mary E. Money, MD Christine Feathers, CRNP

Walnut Street Community Health Center

Walnut Street Community Health Center

2.0(5 reviews)
0.8 mi

I have been a patient of this facility for over 5 years now. I can not say enough good things about…read morethe care and attention to detail the Doctors, Dentists and staff have given me. My most heartfelt thanks most especially to Dr. Richter & Dr. Metz, for the kind and compassionate medical services they have provided me. The staff of nurses are the most competent I've ever had. I highly recommend the services of this facility. I wish them well at their newly opened office at 201 South Cleveland Ave. And all the staff of the Family Healthcare of Hagerstown.

The system for scheduling initial appointments is broken. I understand appointments are 6 months…read moreout but there is no process for signing up for an appt today, for an appt 6 months out. Depending on who you talk to or see, making an appt after submitting new patient paperwork is hit or miss. Some people call & get an appt 6 months out. Others who call after submitting new pt and insurance forms, can be told dental is closed until April 2024. No waiting list or scheduling, despite having submitted insurance info and new pt paperwork. No suggestions on how to get on the books for an appt. I would suggest Dental Services of Frederick if an adult using Healthy Smiles. When entering their waiting room, the receptionist was smiling & happy to answer questions. A staff member told us appt.s were 6 months out but we were able to actually schedule it. Once home we got a call on a cancelation, due to our special dental need we were offered an appt in 6 weeks. The staff was courteous, competent & welcoming. Kindness made a big difference. ......The actual dentists & hygienists at Hagerstown Family Health are great, but getting an appointment w/ out being redirected to different departments with no date scheduled, is stressful & disrespectful. It's concerning it's 50/50 on what answer you are given over the telephone at HFHC. God bless the staff who try, and are pleasant, it's gotta be hard. I appreciate the HFHC staff who have been helpful & pleasant.

Meritus Medical Center - Post op.

Meritus Medical Center

2.4(48 reviews)
1.9 mi

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

I have nothing but great reviews about Meritus, from beginning to current. I was referred to Dr…read more Jamal for a pretty big surgery on my back (removed an infected cyst). The staff at his office have been wonderful. Post surgery I had to stay at the hospital for 4 days while the pain and vitals were managed as well as the supplies I needed (have to have a vac on my back) arrived and post-surgical care (have to have my dressing changed 3x weekly) was set up. While at the hospital the nurses, CNAs, techs, dietitian, and staff were incredibly great!! They definitely took care of me and treated me with respect, kindness, and professionalism. Hospital visits and stays are never fun and no one likes to be there so how you're treated during a vulnerable and unpleasant time makes a huge difference!! Everyone was very thoughtful, didn't experience any disrespect nor rudeness. Yes, there are different cultures and personalities, but I was very happy with how they took care of me during this painful and uncomfortable time. Thank you all!!

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Meritus Medical Center - Their sign of how wonderful they are NOT

Their sign of how wonderful they are NOT

Meritus Medical Center - So much light is allowed into the reception area of Meritus, through full length windows.

So much light is allowed into the reception area of Meritus, through full length windows.

Meritus Medical Center - This is a very peaceful relaxing hospital.

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This is a very peaceful relaxing hospital.

Shafaat Khan MD - physicians - Updated May 2026

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