Reception, Check-in & Check-out were exceptional. The physician, Shannon Dummer was unable to meet…read moreto go at a pace that I was comfortable with. This experience left me feeling rushed, uncomfortable and un-heard.

I used this Drs office for the majority of my time in Hagerstown. And I can honestly say I was…read moreimpressed with their care, their timeliness and willing to work with you. They gave emergency appointments late in the day, granted you may not see the doctor you normally see. But you'll get seen the same day, without the extra expense and stress of going to an urgent care center. I used Doctor Budi who was an excellent doctor to work with. She was kind and courteous whilst showing genuine concern for my health. She did always have cold hands, but with cold hands comes a warm heart. I may have been one of her few male patients, for I hear that she mostly works with children. I'm a child at heart so I was happy.

Very friendly and knowledgable. Took time to answer all my questions. The office staff were also…read morevery nice. I felt like I was in good hands!

My husband saw Dr. Caruso for back pain and leg numbness. He ordered several different tests and…read morewanted to see him after the tests in 3 weeks. Well, he never filled out the paperwork for the tests and after 6 or 7 calls to the office, he got absolutely no help. He actually went into the office at one point to see why his referrals weren't being done. No help at all. He kept his appointment that was scheduled for 3 weeks later and when he went in my husband told him that he didn't get any of the tests done because he never filled out the paperwork, Dr. Caruso just said..."well you must have slipped through the cracks. He ordered the tests again and 3 weeks later nothing has been done. I would never recommend Dr. Caruso to anyone. He appears to be a very friendly, caring doctor but he couldn't bother to do his part so my husband could get his tests done. We are moving on.

I have been a patient here for over 15 years. Been through many…read morechanges as healthcare in general has changed so much in that time. Dr Ditto is my current Dr., but many times I am seen by a P.A. or nurse. I have no complaints about my care. They are friendly, thorough, and appointment times are on time 90% of the time. And if delayed, its only minutes. Yes, they are busy, but thats to be expected. Never have to wait long for an appointment, and they seem to prioritize more urgent matters.

If you like being a number and not a person please go here. To busy for me, never answer the phone…read more/ leave messages. Weeks to get results back and answers. Complain to who? This why I'm leaving this office, they have enough patients 50/60 ahead of me.

Just aweful. After an hour and a half drive this Dr comes in and asks where my C SPINE MRI is ( I…read morehad a shoulder MRI and a shoulder injury). She did not examine me, she simply gave me a script for the Cspine MRI and sent me packing. You couldn't have sent that in and I could've had it done before my visit? Also, completely wrong diagnosis, she was looking at the cspine bc that's all she knows and it has now been proven by other doctors that the pain is indeed from the shoulder and radiating into the neck. Do better.

Wow, talk about cold-hearted... I live in WV and made an…read moreappointment with her secretary. I heard she was a good doctor. I told the secretary on the phone that I was uninsured, and she said that was not a problem at all, that I would be self-paying. She charges a whopping $300 for an initial exam. Oh well. I've been in pain and waited a week for the appt. I drove 80 miles to see her, and paid the secretary the $300 dollars at the desk with my credit card. Sitting in the exam room, Dr. Julie Hoang entered the room and told me, "I'm so sorry, I don't treat uninsured people." This just after I paid them $300 to examine me. Can you believe that? She basically booted me out..."I'm so sorry". I mean, who cares if your dying in pain...please leave now. Doctors nowadays are all about money. It's no longer about helping those in need. The Hippocratic Oath has been tossed to the curb. It's about profit and big bucks...treating people in need comes last. Upon check-out, I told the secretary, "Why did you tell me she would treat me as a self pay on the phone, and I get here and now you tell me NO?" She didn't have an answer. To top it off, none of the women working the office knew how to refund my credit card. After waiting forever for these bumbling incompetents (and they were stupid, trust me) trying to figure out how to reimburse me, I finally left and told them I'd call my credit card company myself. Bottom line: Stay away from Dr. Julie Hoang if you have no insurance...even if you have lots of money. She won't help you at all...it doesn't get any more cold-hearted than that. A doctor that turns away sick people...lovely, huh?

This place while they talk the talk and seem to know what they are talking about. Has become a…read moredisappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

Good doctor!…read more Gentle with my son, calm, attentive listener. Thoughtful and patient. Open minded and progressive; fairly holistic in orientation. Reception is friendly and flexible with scheduling. I like that this is a cozy feeling, family oriented practice. It doesn't give off the impersonal, industrial, high gloss vibe that larger practices tend to offer.

Very nice Lady Doctor. Superb staff. Easy parking. The staff goes to great lengths, to add a great…read moreexperience for their patients

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

For the Emergency Department severe nosebleed and a dr snuck up on me and slammed a rhino rocket up…read moremy nose so hard she slammed my head backwards. I said no rocket. Got home then couldn't see out of right eye face swollen nose swollen and couldn't breat through my nose so I returned and the nurse told me to leave as no doctor was going to see me and she got in my face. No one touches me without my self defense so I stood my ground being the only person in the ER. Saw a Dr who said that he didn't give a damn if I sat there and bled to death. Another time I was as held down by a nurse and given 10 mg of ketamine and I was screaming no, hallucinating and screaming couldn't move my legs trouble breathing ripping stitches for procedures to fight her off to no avail. My roommate who is former Army stepped outside of the curtain 2 feet and said I wasn't breathing well and needed help and this female dr shoved him from behind into the room I witnessed her stick out her left leg grab him by his puffer coat with her right hand huge shove with her left hand on his shoulder from behind him and spin him hard slamming and bouncing his head against and off the wall then he fell over a chair and his hands and knees were on the floor. this man was 76 now 79 years old and he had her arrested. I testified to the truth but the judge said " I'm not going to say she didn't do it, I'm not going to say she didn't do it. I'm saying that the severity ( of the assault) is not enough to justify her losing her house her car and her job because she needs her job to pay for her house and her car" and she went free, back to working at Meritus ER. I was taken to Meritus ER by ambulance in 10/24 and being discharged refusing narcotics couldn't walk due to spinal stenosis paralyzed me from the waist down with nerve damage crying with nerve pain and this man charged into my area screaming loud "shift change now I'm in charge", (4 am was not shift change) pointing his finger inches from my face and the man with me sitting there I screamed for him to get out but he kept it up. He said for me to get the hell out of his hospital right now or he would put me in a nursing facility, I screamed back that he had no medical power of attorney over me, never said who he was so I thought he was a mental patient on the loose , I screamed so loud at him to get out that finally he left. I left the hospital quickly being dragged down the hall by my male friend to the car in fear for my life. I reported him to EMTALA but again he was back working at Meritus so I was told. Sinai operated for this with a lamenectomy and a CSF leak which is brain leak tie off at L4-5. I had a civil rights violation stemming from terrifying visit with the male at Meritus Pain Management and the state police said thats grounds for arrest but the judges just let these Meritus doctors go so why bother? I could go on and on about the abuse I suffered at the hands of Meritus doctors BUT 1/26 I am eligible for new insurance coverage that allows me to go to big city hospitals so never again will I go to the Meritus Medical Center ED in Hagerstown MD. I would like to end this by saying that in 09/24 my heart rate went up to 175 due to nutritional malabsorption, another Meritus dr who made a huge mistake in the department of gastroenterology. Meritus cardiologists diagnosed me with atrial fibrillation and said get a heart ablation. I went to Baltimore and there is not one EKG OR ECG in this state of Maryland proving I ever has the diagnosis and if I had the ablation I would have died and this was told to me by a Baltimore cardiologist/electrophysiologist who took the time to track down all this information and called me on a Sunday morning with his grave concerns in a panic. He is qualified to perform heart ablations and remains to be the only doctor that I will see again for my heart, never Meritus again for any cardiologist. Meritus did build a baseball stadium and parking garage but how does this enhance the horrible conditions in the hospital for patients like me as I'm not the only one, far far from it. These doctors with a specialty practice just keep doing wrong then the letters come kicking me out of their practices. I certainly wouldn't return to an abusive doctor but that letter makes them look good, or should I say stupid even when some violated my HIPPA laws!Many people have talked to me about worse treatment & no lawyers taking their cases and I'm one. As soon as we say Meritus to a lawyer they're too busy. I have called many lawyers including in DC and Baltimore to be told no quickly. Meritus is no longer number one in Maryland and an employee said to me that they deserve to be number one and cannot find out who number one is but they will! I'm sure it may be a hospital who is giving care to patients and not building baseball stadiums don't you think? John's Hopkins rating 100 %. Google Meritus! K'NAAN MARSDEN