My girlfriend and I booked here for a quiet new year away, before I deployed for several months. For this reason, it was important to us that we had some good quality time together. We booked to stay as the rooms looked nice and it had nice facilities, such as a bar and a restaurant.
We arrived and were taken to a shabby, untidy and frankly disappointing room. It had poor lighting, was a mess and looked nothing like the photos. We were told that they had booked out the bar and restaurant for new year and that we could have food, but we would have to eat it in our room. We weren't allowed to use the bar.
When I explained that (as it is in the middle of nowhere) we only booked the place for its bar and restaurant, they admitted that they should have contacted us and told us before. They were friendly enough and accepted that it was unreasonable for us to sit in our room on new year, so the supervisor promised us a refund. As we had booked through air bnb we were told we would need to contact them.
We did just that and the manager refused the refund and ignored all of my calls and messages. Even though they had admitted they were in the wrong and promised us a refund, he would not accept this as "we had been offered food". As we had been told we would need to sit in our room and had been misled, air bnb agreed with us and refunded us the full amount (although they were only able to charge the bnb half).
This took several weeks to sort and I feel completely let down. Not only did we have our new year spoilt by a lack of forethought and poor communication, we were lied to. This caused stress for over 2 weeks at a time where my personal time was very important.
All in all, this place was of low quality and I couldn't recommend it less. The manager was not only greedy and dishonest, he was too weak and cowardly to call me to discuss this. He should be ashamed of himself and if this review stops even one person from ruining their weekend away by giving him money, I'm glad. One star is too much. read more