These guys really do have a bunch of very nice used vehicles, ask them how they find their cars,…read morethey're happy to tell you, and they truly are different than any other dealership I've ever been to. Highly recommended.

Unfortunately, this dealer gets a one-star rating from me. We had been negotiating the purchase of…read morea vehicle, even setting up a test drive and arranging for a mechanic's inspection. The appointment was confirmed, but when I arrived, they presented me with an entirely different Lexus than the one advertised. When I pointed this out, I was asked if I wanted to "try this one instead," only to then be told the original car had already been sold. This is extremely misleading business practice. Thankfully, I'm working with several other dealers and had not finalized the deal here. I would not choose to do business with a company that operates in this manner.

I highly recommend Auto Line for their honest, respectful, knowledgeable sales staff and even the…read morefinance officer John was a pleasure to work with. :) They provide CarFax on their vehicles so you have the history. I saw that my Hyundai Sonata had received minor damage in the past. When I asked they provided a list of everything they had addressed in their 120-point inspection. Jeremy Lane was my amazing salesperson. I asked him to ride with me on the test drive and he was so NOT pushy - it was a pleasure. As a single woman I felt I could trust him. Auto Line offered Allstate extended warranties which I wanted. They took my worn-out trade-in and offered a fair price according to KBB, plus handled the transfer of tags so I didn't have to sit in the DMV. Love that! Auto Line will be my first choice when I need another car and I have given their name out already. So very happy!

10/10 recommend Autoline! From the moment I spotted my dream car in their online inventory and…read moreinquired about it, the entire experience was exceptional. Nick reached out first thing the next morning and was friendly, knowledgeable, and genuinely helpful. From start to finish, everyone at the dealership treated me with honesty and kindness. There was never any pressure--just a team that truly wanted to help me find the right vehicle. They made the trade-in process for my car simple and straightforward, and I drove away in my dream car feeling excited and confident that I had made the right decision. Buying a vehicle can be stressful, but Autoline made it an enjoyable experience. If you're looking for a dealership that values honesty, great customer service, and treats you like a person instead of just another sale, I highly recommend giving them a visit. Thank you, Nick, and the entire Autoline team!

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

Always a great experience at Subaru of Jax! I…read morestopped recently for an oil change and tire rotation. Always friendly, always informative and I've not seen another dealership stand behind their product in the same way. Subarus are excellent vehicles, we love our Ascent, our son loves his Forester. I can only say that if a Subaru is on your radar, this is the dealership to purchase. The most positive experience I have had with a vehicle purchase this far. I highly recommend this dealership.

Excellent process and experience. From all electronic process to trade and pickup. This was a most…read morepleasant experience, with out having to deal with a dealership sales process. Would recommend this to anyone. Just follow your process and time frames and you will be extremely happy from start to finish.

Price approved online, brought car in, within 20 mins was done. ACH payment hit my account same…read moreday. Pleasant experience. Beats doing a trade in anytime...

Get a printed CARFAX. Double check the mileage. If you don't they'll sent you a letter stating oops…read morewe're sorry the actual mileage is not what we said. Nope it'll be 80-100k more than that.

Great people, better cars. Bought a honda in 2019 and i still come here for services and oil…read morechanges. great inventory and will find you what you need. Danny is awesome and always takes care of me

Very Happy with this Company. They fixed a Small Problem that i thought was Major when I dropped it…read moreoff. 2hours later it was fixed.

I wish there was a way to give zero stars because that is more than this place deserves. Do not…read moretake your vehicle to this shop. They do not honor their warranties. They do horrible work that cause more issues to your vehicle than when you take it into them originally. Horrible customer service and zero sense of urgency. Do not recommend.

I've been to three different Lexus dealership and this by far is the best one! They offer a…read morecomplimentary in house cafe which serves breakfast and lunch. It's so nice for guest who waits with their car. The other thing that stands out is the wash and vacuum service. It's standard for all Lexus to wash and vacuum each car after service but it's the small things that count for me. I used to go to AutoBell Car Wash and their policy is: anything on the floor is trash, if you don't want something thrown away move it onto your seat. But you can just tell what's trash or not (like napkins, empty paper cups, plastic wrappings etc). The Charlotte locations will simply just pick up your paper trash and leave it on your seats and you get a junky car returned to you. I didn't even have to tell Lex of Jax, they had common sense to know it was trash and threw away or vacuumed it for me. And I also had two bird poop stain on my hood and they made sure it was gone.

Jeff Lovett is a Master Certified Sales Consultant at Fields Lexus of Jacksonville. While we…read moreultimately did not purchase a Lexus from them, Jeff was amazing in his knowledge and dedication to assisting us. We highly recommend Jeff and Lexus of Jacksonville to anyone looking to purchase a luxury vehicle.