The receptionist is nice, as well as most of the people I've dealt with. However, my experience with the service received has been terrible. I first picked up my custom orthotics on July 8th. They were very uncomfortable, but I was told it could take several weeks to break them in, but I could bring them in for an adjustment if there wasn't improvement. I went back to my surgeon for a follow up in early August and advised him of the continuing discomfort. He said they were too high for my arch and needed to be cut down. I went back to SG on August 8th and informed them of my discomfort and what the surgeon had said. The ortho tech took the orthotics, cut and modified them and added a foam cushion. I advised them they were still not comfortable and that the cushion made them fit even tighter in my shoe. He said there wasn't much more he could do to modify them without messing with the integrity of them being custom. He said that I should again give myself time to adjust to them and that I could bring them back in if they still didn't feel right. I called back in September and asked if my orthotics could be redone because of what the earlier tech had said about not being able to do much more. I was told that I needed to come in and be seen and they would determine whether or not they would redo them. I went in on 9/16/24 and saw a different tech. I explained what had transpired up to this point. I asked if he needed to see me walk in the orthotics. He said no, they already had me down to redo them. Turns out, they created them with the wrong codes that were given to them. The codes they received were pediatric for a teen's foot that could still be molded. Mind you, I'm in my '60's. When I showed up, why would you not advise me that there had obviously been a mistake and a new referral would need to be submitted? I have been walking around since July with these "pediatric" orthotics. Why didn't they correct it the first time I came back complaining of discomfort on August 8th. On top of all of this, I was scheduled to go back on 9/30 to pick up the new ones. I was told they were putting a rush on them and hopefully they would be in. I was given a back up appointment for later in the month. I called the Friday before to check to see if they had come in. After being transferred a couple of times, they could not give me an answer as they said they couldn't reach anyone in that department. On the Sunday before my appointment I received a text confirming/reminding me of my appointment. Something told me to still call as I was going to be driving in from LA. Again, after being transferred around, they were finally able to tell me that the orthotics had not come in. Had I not ignored the confirmation text and called in, when were they going to let me know? Just terrible. Also, as noted, it's very difficult to get through to the right people, as there is no direct line to the location you are seen at. read more