We have been going here for almost 10 years now. I decided to leave a review because our experience has actually improved drastically under Dr. Adam Davis's care. He knows what questions to ask and honestly caught some pretty big health issues (sleep apnea and autism) that were missed by our prior pediatrician for both of my children. He's also able to look at the big picture and use some common sense as to what issue to prioritize or not. Thank you Dr. Davis, we are very thankful for your care! And communicating with the office has been a lot easier as well since they switched to MyChart (same platform as UCSF). read more

We love SF Bay Peds. You know its a good pediatrics practice when your kids look forward to going there! My kids are always excited to see Dr. Newman and the staff. Their advice line is always helpful, they respond to messages promptly, and are so kind and caring. We highly recommend SF Bay Peds. read more

The care was exceptional. Dr. P. Newman was very attentive to the family and baby. Answered all the questions and made us feel comfortable with our first child/Grandchild. The care was through and explained in terms we could understand. This was the first visit of a newborn that i attended and now the baby boy is thriving at 9 months, thanks to the care from Dr. Newman. Great personality for new parents allowing them to be heard, acknowledging no question is a bad question. Thank you for living on my grandchild- for I am far away read more

Front desk My very first time in the office. No acknowledgement. Stood there waiting and waiting. Front desk person was in front of me putting office supplies away. How about a simple hello? Medical assistant Good disposition for a pediatric office. Physician Guidance No clear guidance or decision tree and because of that felt like we got nothing from the appointment. Not the best use of time. Asked me to return to the office for more talking about the problem. I pay 100% for the doctors visit and I would not return just to talk out the concern -- that seems to benefit the doc (money for the practice) -- more talking certainly does not benefit my child. I would return if the physician had a clear idea of a decision framework or context for next steps. I felt so disappointed as this practice was recommended to me by another physician. Physician disposition Very good interacting with young kids. Great with the little ones! And thank goodness because it's a pediatric practice. Cleanliness I did not see the physician wash his hands before touching my child's bloody wound. I did not see him wash his hands before the physical exam of touching my child's body. When I walked into the office he was already on his laptop. Maybe he washed his hands before touching his laptop? Bedside manner I felt hopeful but by the end of appointment it felt disconnected and I was no longer felt comfortable talking to the provider. Takeaway Best thing about the appointment was that I was able to get a flu shot along with my child. No after visit summary was given either as compared with other practices. I left feeling like the time spent was unproductive. Will only return if in a dire emergency. Would rather find someone I felt like could partner with me. Next step Look for another pediatrician. read more

5 stars are for Dr Wray! She is so sweet, kind, and very informative! She makes appointments super quick and is very responsive for any questions or concerns I have. The two women who have administered vaccines for my son were amazing as well! They were super quick and answered any questions I had. I've only interacted with one of the women in the front and she was short with me. I asked to schedule my sons next appointment and she made it seem like it was a hassle. She pronounced his name wrong twice even though I corrected her - this is just a pet peeve of mine and I know it can be a honest mistake but I did correct her. I work front desk at a healthcare office and I've been trained to be much more friendly to patients. After all, we are the first face of the office. Overall, the quality of care at this office is fantastic and I will continue to bring my son here for as long as we are in the area!! read more

We have been patients with them for around. A year. My daughter is sick and can't be seen because they are not prepared to treat patients with fever. They said that they hay to clear it was not covid, which it is not because we got her tested for covid, and now it's Nother excuse. Don't waste your time and money read more

We have 2 kids and have had nothing but the best experience with the physicians, nurses and front office, for both my boy and girl, since Day 1. We have Dr. Gin and absolutely love him. He is calm, level-headed and has a science-based approach to medical attention. No, he doesn't prescribe medication at every first non-emergency problem, but he does when needed and everything has worked for us. I've called the after-hours emergency nurse line at 3am, 4am and been serviced as-needed. The practice calls to follow-up afterwards and after any E.R. visit. I was pleasantly surprised the first time Dr. Gin called the next day after an E.R. visit (it was so quick), but it just made me feel secure, knowing my pediatrician was fully looped in. I recently discovered that 2 friends also have pediatricians here. Each of us chose the practice independently and all of us love this practice. Throughout COVID, they've held zoom updates for parents. To my knowledge, they're the only pediatricians who have done this. They rolled out COVID protocols in the Fall, so we could receive our flu shots safely. They have electronic systems so we can communicate and request school paperwork easily. I was surprised to see others' experience, so had to write a review for our top notch experience. read more

Terribly discriminatory practice of refusing to see sick patients if you do not do everything they want, like every vaccine according to the CDC schedule, regardless of your child's health. You're not allowed to make medical choices for your own children, they would rather feel superior over families that refuse a one size fits all approach. read more

We absolutely love SF Bay Pediatrics. We've been patients for three years and now bring our second child there as well. We've gotten wonderful care from Dr. Amendola and Dr. Goldstein, they've been extremely knowledgeable and patient with our questions and concerns. Our kids are in such great care, highly recommend! read more

I also left this review under SF Bay Pediatrics' Dr. Tatiana Goldstein's Yelp entry. I think it may be helpful here: I'm sure Dr. Goldstein is very good for people she sees regularly, but I had the feeling of a bit of "bait and switch" after reading the wonderful reviews here on Yelp, calling to have Dr. Goldstein as my baby's pediatrician, being accepted as a "new patient," and then basically never being able to get an appointment with her. She never came to see my baby at the hospital (others from the practice did, who ranged from nice to horrifying) and in the 5 or so appointments we've had in the SFBP office, we've only been able to see Dr. Goldstein once. We've seen a number of different doctors at the practice and the overall feeling is one of competence but also a sense of it being impersonal. For example, they call me "Mom" because they don't know or seem to care my name. There is definitely no one there who knows or remembers my baby or me. Last time I went, the doctor didn't take my baby's being born early or her exact age before saying she "should" be doing certain things developmentally in a kind of alarming way. A few weeks later, my baby is doing everything the doctor mentioned and more. But I was worried when I left the visit. I am leaving the practice for another that has a reputation for being more individualized and personal. However, the other practice doesn't take insurance, so it will cost me more and take more time to send in the statements myself. Also, I'm not a complainer. I think all of my other reviews are 5 stars! Hope this is helpful. read more

This is a very sad, sad story! I love the doctors at SF Bay, our doctor Katherine Crosby is great and responsive, we had our daughter with SF Bay pediatrics since birth and the Care was always great. Service from the staff is horrible however, it's a shame but bringing my daughter there for 2 years straight must earn me some trust points? Could I ask for a little understanding? I forgot the new insurance card at home and couldn't provide them with the new insurance information until the next day but they decided to deny me with a regular appointment that I have carved out of my working schedule months in advance. I live across the bridge and their answer was no - I must note that they did go a and discuss this matter with "the biller" that apparently suggested that I either reschedule or go and get my daughter's insurance card at home. I asked if they could just call the new insurance company on the phone and verify the account using the name but apparently they don't do phone verifications. In any case I have a wasted day and I had to reschedule which adds to my already busy schedule. I am a business owner myself and I give all my returning customers a little breathing room - SF Bay Pediatrics didn't give me a break today and I will be looking for a new, more friendly place for my little princess - after all there are plenty of good and knowledgeable doctors that can put a smile on a kid's face and that know better not to employ mean staff. Stay away from this business and take your kid elsewhere - plus the parking is bad and tight so you get dents from people opening their doors in a hurry and hitting your car's body. Frustrated with service many just want to get out ASAP. read more

I'm surprised the ratings aren't better. I just moved down to LA and am getting nostalgic over our pediatrician! Dr. Jennifer Wray took great care with my two kids, now 2 1/2 and 4 1/2, since they were born. She is calm, patient, and quick to follow up and leave messages in the patient portal. We miss her and the staff at SF Bay Pediatrics already. read more

After almost 2 years of nothing but frustration with this practice, I'm looking forward to taking my business -- and most importantly my child -- elsewhere. Everything about this practice is a nuisance, from the tiny, one way parking lot, to the even tinier exam rooms, the late appointments, and most unfortunately, the total lack of ability to deliver on their promise of access to care providers. Even simply calling the office is an exercise in frustration. In order to talk to a real person, you have to pretend you are a doctor, otherwise you will get funneled to voice mail and they WONT call back. The office opens at 9am -- try calling at 9:01 and still no one will answer. 9:05...nothing. 9:15...nothing. Just voicemail. Most concerning is that when you need them most, communication is awful. The advice nurse and after hours exchange are both completely pointless. You are better off just going to urgent care. After several incidents with a sick baby, the soonest I have ever received a call back was 2 hours. Usually I have to keep calling and pretend to be a doctor to get through the automated system. It's unfortunate that what appear to be good doctors are severely handicapped by the administrative shortcomings of this practice. What good are good doctors if you don't have access to them? I'm relieved to be moving on from this practice if only to save myself a mountain of frustration for even the most benign well visit. Advice to the docs -- fire your entire staff, get a new office space, find a competent manager who can run a practice efficiently and on time, and get with the times. Going to your practice is not unlike the post office -- a mostly agonizing necessary evil. Take a lesson from some of the more modern offices in the city and rise to the expectations of the families that keep you in business. Whether you know it or not, you have plenty of competition in this city and people, myself included, will choose to go where their needs are met. read more

Thank you, Dr. W for responding. My issue is with your billing department, not the medical staff. The billing department is unprofessional and extremely rude. I paid a bill that I contested just to be rid of our relationship with this office. read more

After Yelping around looking for a doc for my 14-year old and 3-year old, I had set my sights on going to Dr Goldstein. To no surprise, she's not accepting new patients, but instead of rushing me off the phone, the receptionist suggested another doc in the practice who was accepting new patients, Dr. Heidi Moore. My son was the one who saw her first and loved her. We weren't shoved in to some exam room, but instead were in her office, which was quite relaxing for us. She examined my son when it was necessary on a table she had in there. She took her time with us and I believe she addressed all of my son's issues. I was back a couple weeks ago with our 3-year old and same deal...meeting her in her office, very caring, took her time getting to know our daughter. And before I forget, the "front of house" staff is efficient and attentive. No where NEAR the nightmares you hear elsewhere with incompetent staff. These ladies are great! I'm sure Dr Goldstein is a fabulous doctor, but if you're looking for a super fabulous pediatrician, Dr Moore is the one to call! read more

When we were first looking for a pediatrician, we called EVERYWHERE! I mean ALL OVER the city. I must have called hundreds of Drs. offices, and they were either not accepting new patients, or they didnt do meet and greets before the baby was born, it was very frustrating. Until we found SF Bay Pediatrics. We were in a hurry to pick a Dr., because our babe was due in a month, and we wanted to make sure we had one. We had heard great things about Dr. Crosby (another Dr. at SF Bay Pediatrics) and so we signed on with her. She's wonderful, as are most of the Drs. at this office. So SF Bay Pediatrics has an interesting system where you dont always have to see the same Dr., because all of them are really good, really sweet and not all available on the same days. So because of our schedule at the time, we just so happened to be making appointments on the days Dr. Gary Gin was working and so we ended up seeing him more than Dr. Crosby. Not because she's not wonderful and we didnt want to see her, but just because it happened that way, and we liked the Drs. office so we trusted that whoever they gave us would be good. Turns out "good" is an understatement. We love Dr. Gin and so does our 15 month old daughter! He is so gentle and patient with her, we just love the way he handles himself and makes us feel so comfortable when we're there. He's so good at making our little one feel comfortable and explaining exactly he's going to be doing before he does it. He's just a very good Dr. and we're very happy with him. Couldn't recommend him more. read more

I've been extremely happy with this practice. We've seen several of the docs, including Goldstein, Pepitone and Gin and were really impressed with their knowledge and patience. They also went above and beyond when it came to some special circumstances surrounding our little girl. The only reason I'm not giving it five stars is because of Dr. Miller. All our interactions with her were extremely negative. She was cold, condescending and impatient. We have heard the same complaints about her from friends. It's a shame she tarnishes such a gem of a practice. Oh and one nit-picky thing, they really need to update their interior. Other than that, I highly recommend them! read more

We take our child to this office and our experience has been good so far. Dr. Peppitone and Dr. Gin are both great!!! A few things- I wish we could consistently see the same Doctor. Every time time we go, we see a different provider- which for us isn't a big deal as our son is healthy and every provider we see is good, but I just prefer consistency. Also the parking lot is less than desirable- it's an odd parking lot- one way only! But then again, it's better than driving in circles looking for street parking and a lot better than having to pay for parking like a lot of places in SF. The staff is always kind, even the front desk staff (not sure what all the negative reviews are about but I always think they're really nice and attentive when I go)! read more

What a surprise to get a follow-up call on a weekend (Thanks Dr. Chow) The doctors are all very qualified but yes, like any popular practice in an affluent neighborhood, you are competing with a lot of well informed/non-compromising parents, so you may not be able to always get your designated physician (But because of that we've been happy to get to know Dr. Gin and Dr. Crosby) Some doctors seem more friendly than others. And yes, you'll probably need to wait for that "call back" because they're a private practice and don't run it like an HMO. So you'll have to decide whether you want to find a practice that isn't as "popular" or deal with less personalized service because you wanted the comfort of a practice relied upon by everyone in Pac Heights (which means parking is going to be difficult regardless.) And... choosing the best quality care for your kids doesn't mean you will get attention that will be kind to your new parent neurosis. Also it's nice to see they upgraded their system to utilizing texting. read more

Nice group of MDs, unique location away from busy California st however parking is limited. Their waiting room has books and simple toys to keep your little ones occupied before they get their vaccine shots. Only problem imo is their rude Front desk/reception staff who are a bunch of unprofessionals with attitudes. Do them wrong and bad mouth you forever. These guys are forever on PMS. It's too bad they ruin the experience and reputation of this business. read more

I just wanted to chime in that I've been very pleased with SF Bay Pediatrics - they get us in for same-day appointments when needed, the advice nurse calls back, the doctors nine times out of 10 have been interested and kind (I only had one doctor who was a rather cold fish, maybe she was just having a bad day) and I haven't had any problems with the staff myself. True the parking leave something to be desired - who designed the parking lot that you only can back out of thru a narrow corridor? - but honestly most pediatricians offices in San Francisco don't have any parking lot at all so really it's more of a benefit than it is a negative, if you don't like it you can find other parking. I've had appointments where we had to wait but this is been my experience at prior pediatricians offices as well - they get delayed when they have to take on same-day sick patients and deal with concerned parents, its just the way it is. I'd rather have to wait and be able to ask as many questions as I want then be rushed for them adhere to a strict schedule. After what I've been through with one pediatrician who was literally never available with a chaotic office and another who handled vaccines in a way that was dangerous (didn't conform to standards for storage or handling; also even forgot one) these doctors are great. read more

I love this office. The staff is great and Dr. Wray is amazing. Ive been very impressed with their COVID precautions. Every time I've had a medical question they have been very responsive. I'm so happy we have found this practice. read more

I wish I could give zero stars! Dr. Gin is one of the Doctors within the practice of the Pediatrician that I use for my 2 children. I just had our second baby and Dr. Gin was one of the doctors who came to check on him while I was in the hospital. Dr. Gin is a know-it-all with a bad attitude and was abusive to my son!!!! While checking on my son and rambling on about breast feeding he changed his diaper and wiped the diaper across my son with such pressure that he made two red marks from his fingers and completely removed his skin. I tried to get to my son as soon as I saw Dr. Gin forcefully using all his strength to wipe him, only I just had a c-section and couldn't move quick enough. It has been 3 days and he is still horribly raw and the marks have not gone away...I'm completely sick about it and cannot believe someone would treat a baby that way. DO NOT use this Doctor! He is cruel and uncaring. read more

This review is mostly for Michelle Pepitone but since she is employed here and they allowed her to treat a patient this way I feel I should rate them both. I was pregnant with our first child and had no idea where to turn when it came to finding a pediatrician, we picked this place based on a list from my OB's office. We originally chose Dr. Susan Dab. The day of our son's birth Dr. Dab was not able to make it to the hospital so Pepitone came in her absence. We were happy elated parents as our birth was natural and beautiful just as we hoped for....then Pepitone comes into our hospital room all nice and everything for all of 1 minute. She then mentions shes ready to administer the HepB vaccine. We told her we were declining that vaccine and this woman then says and I quote "I'm sorry then you cannot be a patient at our office" and then just turns arond in a huff and walks out of our room. Mind you she had unswaddled our son to check him out but when she walked out she just left him unswaddled just laying there. I was so sad to see him treated like that, you know i understand if you don't like our choice and may be disgusted with us but don't treat a baby like that. She never tried to talk to us or even ask our opinion. She never asked are you sure or said well let's talk x,y,z. Nope just turned around and walked out. Of course we changed offices but as first time parents it was a real rude awakening of what was to come in finding kind, good hearted pediatricians...um like they used to make. read more

our family has been with this practice since kids were born and we have loved Dr. Goldstein who I hold in high regard. However she's the only one that still seems to care. I'm not sure what happened to this practice maybe they have gotten too big but from lost to mishandled lab results to not getting a response repeatedly or extremely late while my child was sick with Covid has been pretty disappointing. Not being able to reach ANYOne when you need them most is a big issue. Televisits are a joke. One of the doctors was ready to prescribe antibiotics because she assumed my daughter had an ear infection which I rejected. I insisted somebody looked in her ear before prescribing such a strong medication. They finally agreed and sure enough my daughter did not have an ear infection and did not need antibiotics. That is really poor. It feels like at this point they just like to check you off their list as quickly as possible and make you feel better by sending you off with some medication. There's so much more that I'm disappointed about that I don't have the energy at this point after all we've been through.You guys need to look at your processes and re-evaluate who you want to be because I've never felt bad his much let down and stranded by a provider before. read more

My Wife and I were referred to SF bay Pediatrics and have had a terrible experience so far. 1) The Dr. We were referred to has been unavailable each time we have scheduled an appointment 2) The billing office/staff has been incompetent and seems to be unable to comprehend that the baby was born under my wife's insurance at Kaiser but will be under my insurance (Anthem) moving forward. As of now, the charge for the 1st appointment is on my credit card still eventhough I have a letter of proof of insurance for her. The answering machine at 10 AM on a Monday says they will get back to us in 2 business days. 3) Our 1 week old baby needed a new diaper during her vist and it took 5-10 minutes before the staff could locate a diaper and wipe, at one point it was suggested to us ot put the soiled diaper back on for the rest of the appointment. 4) The Dr's office was the size of an office cubicle with no chairs. We have heard good things about the Dr's, unfortunately we will never know because of the experience so far. Baby books say to find a Pediatrician that is able, affable and available. so far this office has failed on all three counts Update as of 8/15 - 10 days later, I still have received no call back from the billing office to switch the charge to my insurance and am only able to get to an answering machine. read more

This place has very well-educated doctors, but otherwise it kinda sucks. First, they won't let you throw away dirty diapers there. Any baby that is getting poked and prodded is going to dirty a diaper, but despite the fact that they are getting paid hundreds of dollars per visit, they can't be bothered to get a Diaper Genie. It's real fun to have to pack up a poopy diaper with you and carry it around as you run errands, looking for a trash bin to dump it in. Second, if you have an insurance issue and need to pay up front, it's not so easy to get refunded. The billing office never answers the phone, and the actual recording says that they take two business days to respond to you (it took them longer to respond to me). Unless you really want your child to see a particular doctor there, I would recommend a more parent-friendly office (they do exist!). read more

This medical office is shame. I would not even take my dog there! Let me just say one positive thing in this review: the docs are competent and knowledgeable. what a sadness that they be surrounded by useless reception/admin staff... The reception staff is pathetic. Incompetent, rude, slow, lazy. The admin staff is even worse. They held on many months to a $1000+ payment that i made and that was also paid by my insurance. I'd call them crooks at the best, doubled by incompetence and laziness. the rooms are ridiculously small (30 square feet!!), and i have serious doubts about the salubrity of the place. our child went for a well visit and caught a stomach flu... Honestly, unless one has a very good reason to see one of the Drs (and i'd strongly suggest going to their other office in Marin in that case), I do not see who would take his child there. STAY AWAY !!! read more

I posted this review in Dr. Miller yelp page, but since many people would only come here (the office review page), I felt like doubling it here as well. My story happened 6 years ago, but I am still haunted by my experience with my firstborn. I have gotten a second child now and, thankfully, I have found a great doctor and my experience is completely different this time. Please note, I am posting this not because I am a mean person or wish Dr. Miller and Dr. Johnson ill, but because I hope it helps someone to avoid the same thing that happened to me. If you feel that there is something wrong, NO MATTER what your regular doctor says - get a second opinion! ------------- I chose the SF bay pediatrics office for my NB (then) son and now I regret it. Honestly, I am still mad when I think of the Dr.Miller and Dr.Johnson. I liked the charisma of Dr.Johnson, when I saw him at the hospital, I liked the vibe - he was easy to talk to, seemed well informed, and overall nice. BIG mistake, HUGE! My son didn't sleep. Well, he slept for 15 minutes (at most, and I am not exaggerating) and then cried. All the time. Every day. It started when he was 3-4 weeks old, so OF COURSE doctor Miller assumed it was just colic. Who am I to argue? It is my first baby, I have NO IDEA what they should and shouldn't do. For three (THREE) months I believed it was colic and waited for that magical night when I will sleep for... couple of hours? Huh? I was telling that to Dr.Miller, but she kept saying that he is just "fussy baby". By that time I was so sleep deprived I couldn't think straight. That was my second mistake - I should have done some research on my own... I even made a sleep chart where I put the "fall-asleep/wake-up-crying" times for a couple of days. Still, it didn't look unusual to Dr.Miller. Yep. A 3-4 month old baby sleeping in 15-20 minutes every time, for 9-10 hours a day total - absolutely normal! Well, by 5 months my son developed blood streaks in his stool. My poor baby! He held up for soooooo long! I called the office, Dr.Johnson was in the office and he saw my baby. You know what he said? He said that there are some "polyps" that babies have sometimes that gives such blood streaks. TADA! REALLY?????? Well, he is a doctor, I believed! (Was toooooo tired to even research "blood streaks" online - remember, I had no sleep for 5 months! And my son too!). In a week we came for a regular checkup. I brought up the fact that the blood streaks didn't go away and Dr.Miller asked me "what blood streaks???" It means she didn't even look at his chart before the appointment. Come OOOOON! Oh, I do realize that doctors are humans too, that they can make mistakes and all... But my son is the only one for ME. And I want a doctor who cares. Thank you SFBay, for nothing. If you are interested, when Dr.Miller finally figured it out - my son simply was sensitive to milk and milk products that I was eating (he was breastfed). And it took two doctors and 5 months of time to figure it out. I do blame myself, yes, I shouldn't have believed the mainstream "eat everything" idea, I should have listened to myself. But still, I do believe these doctors are responsible for what happened. My son and I STRUGGLED, we were MISERABLE and I am sure, Dr.Miller saw it, she just didn't care enough. I hope she and Dr.Johnson read it. I hope they feel bad for what happened. Seriously. read more

Dr. Meier is incredible. The care she gave our newborn, and us (nervous first time parents) was invaluable. She took the time in every visit to talk through everything and made us feel comfortable and empowered to take on our new reality. She was warm, kind, never rushed through the appointment, incredibly knowledgeable, always quickly responded to our emails, gave us awesome referrals, and was just an all around great Dr. As an example, early on, I was having a very hard time with breastfeeding - she let me nurse my baby in her office so that she could observe and provide guidance and advice. This, in my opinion, goes above and beyond regular pediatric dr appointment procedures. Dr. Meier is a Mom herself, she is an incredibly emphatic person and wise pediatrician. The practice Itself is great too. Reception and nursing staff are very friendly, have always accommodated same day appointments, nice organized people overall, and easy to reach (no long waiting times on phone trees). Also a huge plus is the online portal (they are fully digitized and tech friendly- making life so much easier) everything from accessing medical records to shooting a photo of a rash and getting a response from the dr or a nurse within 15 min is just one click away. Also, bonus - Parking lot! We never had a hard time finding parking or pulling out of it. Smallish rooms, but who caress as long as you'r kiddos are getting great care. My family has unfortunately moved out of SF to the peninsula and have tried out 4 different pediatric practices so far. None have come even close to what Sf bay peds have to offer, and no Dr. has impressed us as much as Dr. Meier. read more

I chose Dr. Moore but she was not available so Dr. Goldstein saw my newborn. Dr. Goldstein was fine and nice enough, but the reason I am giving a low rating is because the reception staff was uncaring and unfriendly and the examination room was the size of the a large broom closet. With 3 adults, a baby and an infant car seat we were tripping over each other. And yes they are very adamant about the dirty diaper. For a baby doctor's office you would think that they wouldn't tell you to go find a dumpster outside to get rid of the diaper. I went to a pediatrician at Stonestown and am much happier and the staff is much more welcoming. read more

We have had nothing but problems with this doctors office. It seems the doctors here and the assistants are incompetent. The following is a list of the issues we have had... A) When my twins were born we were referred to Dr. Heidi Moore who also has twins and we thought we would be in good hands. However, when they were only a few weeks old and we were having trouble breastfeeding because they wouldn't latch she referred us to a lactation consultant The consultant then said she couldn't help us because they were tongue tied. She also said she was surprised that Dr. Moore did not catch this. So Dr. Moore cost us a full day in visits and over 150 dollar at an apt that wasn't useful bc she missed a simple thing like a tongue-tie. B) After that apt we had to see Dr. Moore again to get referred to a specialist who cut the tie on their tongues. After that happened we were told too much time had passed to correct their latch so I was directed to pump. C) On our third appt with Dr. Moore she bragged about how long she was able to breastfeed and acted like she pittied me for not being able to breast feed my boys. D) Dr. Crosby told us not to brush the boys teeth and offered other strange advice. E) After my son hit his head I wanted to get him looked at to make sure he was ok they told me he didn't need to be seen until 18 months and they wouldn't get us an apt until then. They are currently 17 months. Overall, I would never sign up for this facility again and I can't wait until we change over to Kaiser in the next few months because we will be done with this terrible place.They constantly make it difficult for us to get appts and be seen because there are two boys and it's just ridiculous that they have missed so many important things about my kids. read more

I wouldn't recommend this practice to anyone! When my 3 yr old was very sick with a tummy bug, they kept me waiting for 2 hours. When the cleaners arrived at 6pm i decided that enough was enough. A very stressful and upsetting visit. Still it was my last one there. i have now found a new practice where they assess the urgency of your visit and see you asap if needed. read more

Our toddler has been visiting SF Bay Pediatrics since birth. We've seen most of the doctors at the practice since one or another has been unavailable during the general time periods when our scheduled visits were supposed to happen. I would agree with every review that indicates the reception/administration staff is horrible and apathetic. Upon every visit so far we have not been greeted, rather ignored, by the staff at the front desk- having to interrupt them with "excuse me" after standing in front of their down-turned heads for minutes. And we have experienced numerous billing errors. The exam rooms are smaller than those at my veterinary hospital making visits with both parents in the room akin to a yoga class. On average all of the doctors have seemed competent, but extremely rushed. Our favorite doctor has been Heidi Moore- her manner has simply been the best. Our least favorite doctor has been Dr Miller- she goes beyond matter-of-fact and into the realm of condescension. The best people in the practice seem to be the nurses(?)- the ones that come into the exam room before the doctor to do the obligatory height and weight measurements- all very nice people. Of course like any decent parent we expect the best for our child. That said this is a service that we are paying for with hard earned money, and as such also expect high level of professionalism and customer service across the board. All-in-all though we will be avoiding this practice in the future if we become lucky enough to have another child. read more

Another great team of doctors... Dr. Tatiana Goldstein is by far the best pediatrician I have ever met (of course she's really the only one that I know as I have just one child), but still, she's the best! We enjoy our check ups with Dr. Goldstein - she is very thorough and speaks to us like we are her best friend. Our son had a few medical hiccups in the beginning (jaundice, bladder infection) which was quite stressful, but she arraged a home visit from a nurse so we didn't have to go back to the hospital everyday for blood tests. read more

I have two kids and Dr. Crosby has been our pediatrician since 12 years. She is always very through, gentle, knowledgable and helpful. She responds to all my questions and concerns. We moved away from San Francisco but still come for check-ups every year because we are so satisfied with the care. Front office staff has also been great. I would strongly recommend her to all the parents. read more

A sad sad day that I have to leave this office. We have moved out of the city and the commute was just too much for a sick mama and two sick kiddos. Today we made the drive for one last visit and I am sad. I've seen anyone and everyone when I needed them. I make my appointments when I leave and never have a problem. I was lucky enough to have my first and have Dr. Miller come and see me at the hospital. I had a horrible reaction after my c-section and wanted to see my little girl, but I was the itchiest a person could be while they were doing more tests. I didn't want to take the Benedryll for the sake of missing the essential skin to skin time. Anyways, I was a crazy new mom and she didn't make me feel ridiculous. I had other moments of glamour and she would continue to be matter of fact, laughing with me as I would say "this is B.S. with the 4 months of teething". Now, with two little ones and tons of talking about how to get through it with dignity and no chicken (parts) tenders, iPads, and indoor play spaces... I'm a better mom. Lastly, all of the office staff is wonderful. They don't strike up a conversation and act fake. You are nice, they are nicer. They always have greeted me or were busy and then got to me, but never once did I feel slighted. We bring in treats for holidays and have always made the whole office part of the event so the shots they are getting aren't so bad. My little girl has no issues with going to the doctor, so overall I couldn't be happier with this office. Hence, being sad again. Best of luck with finding someone here at this office. There is a doctor with a personality you'll connect with as well as having a walgreens around the corner and a Starbucks to park near since the tiny lot is always full. read more

We have been coming to the SF office with our twins for over 5 years and I am impressed every time with how wonderful the entire office is. I always get a return call when I have a question, need a form filled out, a referral, Rx refilled or need to be seen. The doctors always explain everything to us and to the kids. We get follow up calls and have never had a problem getting an appointment. We drive about 45 minutes out of way to see all the wonderful doctors and staff. We greatly appreciate the care we receive here and so do our kids. Thanks for everything and sorry it has taken me 5 years to write this review. read more

The practice generally has you meet with all doctors in addition to your dedicated pediatrician. This clearly upsets some people and creates a feeling of impersonality for others....some people just feel that way. For us, it means super competence across a practice that can see all of our children for regular checkups and immediate urgent care. The front office staff has greatly improved over the last few years and the practice as a whole is nothing short of professional. We trust the health of our children to this practice and feel lucky to be in the care of Dr. Goldstein and her colleagues. read more

Love our doctors at SF Bay Pediatrics who have been looking after my 5 yo twins and 1 yo baby since birth. Dr. Kathryn Meier is a lovely person, smart, and willing to take on hard projects to solve issues with kids. Dr. Alan Johnson has been our primary for five years, and has given great and practical advice. Dr. Pepitone looked after my baby when she had a UTI let me call her cell phone anytime over the weekend to make sure she was looked after. I have been so happy with this practice. read more