Vincent Gaines owner of Sewer Master is outstanding. He is timely and thorough. Vincent inspected a home for free that we had listed. He noticed previous work and was able to ascertain an existing sewer lateral certificate that had not yet expired. I highly recommend Vincent for any plumbing and sewer needs. Pamela P. Broker read more

Got a few Quotes for sewer lateral and was going to go with SM as they were the cheapest (will soon find out why) and responsive. I was delaying the $$ and waited a couple months between the quote (which was quick) and proceeding with work which was my bad. In the mean time SM did laterals for a few neighbors who said they did a great job. A few months later I reached out to move forward with work. After 2 emails, a text, and a call I finally heard back saying the quote was rescinded and they would not do work. My neighbors work (which I got for them) cost too much and they no longer would do job or I could pay $2250 more. Uhhhh no. They undoubtedly to good low price work if you are in east bay but just not in marin/north bay. Being in sales I stand by my quotes... Response to Owner-I never said you did anything illegal it's just disappointing. Also setting the expectation that people can't trust your initial price and need to negotiate with you is not how I run sales or would want to engage with someone in that manner. Also it took three forms of communication to even get a response out of you- not how I would respond to customers. Obviously you were hoping i would just go away. Sewer master does great work as I can tell but this interaction has left me disappointed enough to leave the review. read more

Vincent is as honest and dedicated as they come. He was incredibly responsive and spent hours advising me on a very tricky situation. He is well-respected by the city and has key people in the Oakland permitting and inspection departments on speed dial. His knowledge and connections saved me countless days of further headache (and expense!). I cannot recommend his services more highly. If you need any work done in connection with sewer laterals, don't hesitate to call Vincent @ Sewer Master. He's a North Oakland native with a wealth of knowledge, and just an all-around awesome guy. I'd hire him in a heartbeat, and you should too. read more

Vincent was a true pro...dare I say master of his trade? Yes! Quick to reply, quick to schedule, quick to finish the job. Speaking of the job, quality of the work was great. I don't intend on needing to use his 10 year guarantee but I'm sure glad he reassures all his customers by adding it as the cherry on top of his services. Thanks Sewer Master! read more

Excellent work. Fast turnaround. High-touch experience. Vincent loves what he does and took the time to help me understand exactly what was going to happen to do my trenchless sewer main. His team and his partner company Knox Sewer were punctual, courteous, and hella-fast. Vincent is a proud Oakland native who knows his business. He gave me and my family such peace of mind all the way through. So glad I called the Sewer Master! read more

I recently bought a home in Castro Valley and needed to have a sewer inspection done to confirm an issue that was found on the home inspection report. I called Sewer Master and Vincent showed up the next day on time ready to work. He inspected the sewer and discover that the previous inspection was not done correctly. Because Vincent did the job correctly he saved me 8000 dollars in unnecessary repairs and fees to the city. If you need to have an inspection done call Vincent. read more

Got several quotes to replace a sewer lateral that seemed expensive. Vincent responded quickly and came to do an inspection and gave a quote that was better than the competition. His crew came to do the work the following week and it was finished in one day. They cleaned up well but left some old pipes and cones. I contacted Vincent and he replied quickly and came back to pick up the pipes and cones and filled in the dirt a little more where I requested. He filed the papers to get me the sewer compliance certificate in a timely manner. He's professional, fast, and his crew does great work. read more

Vincent and his crew were just great to work with. He came out, did a thorough walkthrough, answered all my questions, and gave me a fair quote by industry standards. His crew was on time, cleaned up after getting my sewer lateral compliant, and was gone before the evening. This was something I had to knock out first, and they got it done. read more

Bought a house in Oakland and it needed the Private Sewer Lateral replaced and certified. Gave the gate code to Vincent's team and they got everything done on time without drama. Email communications were spot-on, including providing me the certificate from EBMUD. Sewer Master is THE team if you're a busy person who can't always be around to babysit home projects but still need the job done reliably and professionally. read more

We were going to get three estimates but after our second with Vincent, we knew we wanted to go with Sewer Master. We are very pleased we did! Vincent is very professional. He takes the time to explain everything. He even came by the day of service to make sure everything was going well. He takes pride in his work and it shows in his team. Armando was on site the day of the job and he is highly regarded in the community. My gardener was here on that day and said her landlady hires Armando when she wants things completed correctly. That was reassuring. They are professional, the work was completed in a day, they don't leave a mess, and the best part, they did a very professional job with putting the concrete back the exact way it was. Other than one slab still drying and a little darker, you cannot tell they ever chipped away at the original concrete. I'm a slight perfectionist and they fulfilled my expectations of keeping their work in line with the original aesthetics. Even the grain pattern of the new concrete matches the existing. I'm waiting for it to fully dry and I'm sure that I won't be able to tell it was ever touched. Such a great job!!! Thank you Sewer Master! read more

My husband and I just bought a house and were confused about the process for completing the sidewalk compliance. Vincent was super helpful in explaining how the process worked and made us feel at ease. Not only that but they got it taken care of on very short notice and delivered the certificate to our house. We really recommend giving these guys a call for sidewalk compliance!! read more

Vincent and his crew are fantastic. He came out right away to assess a sewer lateral compliance job at the home I had just purchased and provided a reasonable quote in no time at all. The team ended up lowering a sewer line below the basement flooring, connecting to the city sewer main, and fixing a leak below the bathroom. Everything was complete in less than two days. The work was professional, and the crew kept the job site clean and returned everything to like-new condition. I will definitely be calling Sewer Master for any future plumbing needs. read more

Vincent got me out of a very stressful situation, going above and beyond to complete my Sidewalk Compliance Certificate just before the deadline. Oakland's new Sidewalk Ordinance requires brand new homeowners to navigate a difficult to understand process in a limited amount of time. No amount of reading through the posted information made the process more clear to me, except that it required the homeowner to pay a professional to go downtown to the permit office on their behalf, even if there was no work to be done or the repair work could be done on your own. At a time when our budget was most stretched by just having bought a home, I couldn't believe the high quotes I was getting from contractors to do what seemed like a simple job. Vince swooped to my rescue, dropping off our completed paperwork free of charge, and making us feel taken care of. This kind of humanity is what we need so much more of in the world, and we are truly grateful. Having read his other reviews, I am sure we will gladly pay Vincent for any future work we may need. read more

We were IMPRESSED with Sewer Master! Vincent Gaines is talented, intelligent, knowledgeable and professional. If I could I would have given 10 stars. In early December, on Sunday, our sewer backed up causing flooding in my art studio and laundry area. It was especially devastating because we were preparing to leave town for two weeks. As soon as we discovered the water I called five plumbers for estimates. Vincent was the first to respond. He did a thorough inspection of the sewer line inside and outside the house and then sent us an estimate for Trenchless sewer repair. He went out of his way to explain what was needed and his price was fair. He said he could start five days later which would mean going without showers, water in the kitchen and only flushing toilets with solid waste. We couldn't wait! We asked him if he could do the job sooner and he agreed to start the next day. He sent the nicest guys to do the job and he checked on the work often. Because the blockage was so old, and like a "brown Brillo pad," they had to abort the original plan and replace the pipes by digging a trench which went outside and down a hill. This work took over two days, much longer than expected. Vincent was kind and didn't charge us more than our original contract. We appreciated this as the whole procedure was costly. Vincent will come and check your sewer line for no charge, which he has recently done for my neighbor. Be sure to check out his website, sewermaster-bayarea.com, you will be glad you did! read more

If you're reading this then hire Vincent. I don't write reviews, but had to for Vincent because of the incredible work he did for us. We had a matter with the city regarding an issue with our sewer lateral and at every stage Vincent went well above and beyond was expected to help us find a resolution. Vincent came to our place, conducted a thorough review of the problem, and then did an incredible amount of research to find out who had originally conducted the work and was responsible for making repairs. In addition to the extensive research he conducted Vincent was also able to leverage his strong personal relationships with city managers to help us work with officials to identify a resolution. Vincent was responsive, knowledgeable, patient, and determined in his efforts to help us with our problem. He literally saved us hours upon hours of phone calls and research and was persistent in all of his efforts. He's also a really nice guy and I would 100% work with him again. I can't recommend him enough. read more

Vincent Gaines the owner was very attentive to the issue of replacing my old sewer for a new one. He showed me on camera so I could see the reason why I was having plumbing issues. He dug up cement and replaced it nicely. He took a piece of my lawn up and was careful putting it back. His guys left my yard better than it was before. Very honest man. read more

I can't say enough good things about Vincent Gaines and his crew. We had a bad sewer back up (again!) and decided it was time to get the sewer lateral replaced. We had 4 people come by for estimates and knew even before we got any of the quotes that we wanted to work with Vincent. He took the most time to figure out what really needed to be done and we just felt good about trusting him. Communication was great throughout, the crew did a great job, the quote was competitive and I would recommend Sewer Master and Vincent to anyone. read more

So, we had a blockage in our sewer that revealed a multitude of roots in our clay pipes. We had been forced by this untenable situation to not flush any toilet paper until our sewer lateral could be replaced. That's when I got real busy asking my friends and family for a referral. I was referred to several contractors and easily decided on Vincent and Sewer Masters. What a thrill to finally find someone who is all about professionalism and great service at an appropriate price. With the holiday looming, extra staff was assigned to complete an extensive sewer lateral replacement in only one day! Staff were all about business which is exactly what I wanted to see! I'm happily flushing and will recommend Sewer Masters without hesitation! read more

Sewer lateral review: Responsive. Quick and painless transaction. Reached out to setup the job and got my PSL cert in less than a week. I couldn't be more satisfied with the work and professionalism of this company. Price is competitive especially for the "trenchless" non-invasive method. Definitely recommend to anyone looking to change out their sewer lateral. read more

Vincent was great- communicative and always available when we had questions. He was quick to schedule an onsite meeting, provide an estimate, pull permits, and get the job complete despite some unforeseen site conditions at our house. We had less than a month left to upgrade our PSL and he worked quickly to get us done in time. His pricing was competitive with the other 2 quotes we received. Sewer Master made this whole process as simple as it could have been! read more

Vincent and his team came to my house first, did an evaluation of what needed to be done and gave me a quote. He went through it and explained everything that I would be paying for. When they came out to actually do the work they worked all day and kept us updated on the progress. All of it was finished in 2 day. I would highly recommend the services they offer. read more

Sewer Master gave us a good price, performed the work as promised & responded to all of our questions promptly and respectfully.

Sewer Master did a fantastic job and highly recommend them. We contracted them in 2015 to replace the sewer lateral on a duplex that had been sitting vacant for 10 years. It was a challenging job, on a hill and the pipes were completely torn up by roots. They replaced the entire evacuation system and also quickly pivoted to take care of a separate plumbing issue that arose during the sewer lateral replacement. A few years later I had some questions and Vincent was quick to respond and resolve permitting questions with the city of Oakland; not all contractors continue to take good care of you after they've completed their work and have gotten paid. Quality work and great customer service, thank you! read more

Vincent Gaines is awesome. He recently replaced my sewer lateral. It was done very quickly and efficiently. He was also very patient with me while I was preparing my house for the work, and coordinated with my other contractors. I highly recommend Vincent's work. read more

I have only the most positive things to say about working with Vincent, the owner of Sewer Master. He did sewer lateral work on my house back in 2016. He did quality work, provided great customer service, and was quick, reliable, and courteous--all at a very competitive price. This year, he made a complimentary service call to help me figure out whether the sewer lateral was low enough to install a new half-bath. Five stars! read more

Vincent was very knowledgable, friendly and helpful. He was able to work around our schedule and got a crew out to do the work on time, when he said he would. It turned out we needed significantly less work than was originally estimated, and Vincent was honest and happy to tell us we were going to be paying around $4,000 less than we were expecting. He could have easily kept that information from us and made a quick buck, but he had the integrity to save us money instead. I can't recommend Sewer Master enough, and I know who I'll be calling when it's time to check the sewer lateral again. read more

Sewer Master recently completed a sewer lateral replacement at my home. Vincent and his team were thorough, friendly, efficient, quick and competitively priced. Highly recommended! read more

vincent is first class! he revised our estimate LOWER for the sidewalk compliance certification law for the city of oakland and he completed the inspection FOR FREE both times! hes an honest, hardworking, straightforward guy and will tell you like it is and not overcharge for work. they dont make them like vincent / sewer master anymore. i would highly recommend his work for any plumbing / sewer work needs you have. i cant believe that he has anything BUT 5 star reviews. his professionalism is matched only by his likability. he personally answers most of the time i call and he knows the business like the back of his hand. theres no one i would trust more to recommend for any of your sewer lateral / plumbing needs. sewer master / vincent rock! read more

We were very pleased with our emergency sewer lateral job... We got our reasonable quote quickly, work started next day, and Vincent was great to work with. The team were professional, quick, and did great job. I would use Sewer Master again . Thanks Vincent! - jen read more

EXCELLENT SERVICE!!! Vincent was fantastic. I needed to locate the existing sewer lateral on a somewhat complicated site, and he carefully studied the existing conditions, used the sewer camera in 2 locations, marked the elevations on the site for future reference, and advised me of the options. I'd definitely hire him again!! read more

Vincent was awesome. Sewer Master saved the day. Needed a replacement immediately and Vincent worked his magic. Very professional. Would def recommend. read more

Thanks Vincent and crew for handling my lateral sewer job in a timely fashion and for doing a good job on the pressure test where another (unnamed) plumbing company failed! read more

Amazing! Vincent and his guys work miracles. Sewers can be such a headache and so many companies misinform, overcharge or tell you that you need extensive work done. I was told I needed to have my whole sewer lateral replaced by 2 different companies. Vincent came out on time as promised, located the complete blockage, cleared it, repaired the pipe and saved me thousands of dollars. He's a local Oakland guy and if you need sewer work, call Sewer Master! read more

We couldn't be more satisfied with the work finding and repairing 2 breaks in a very long sewer line from our backyard cottage. Vincent came out for the free estimate and was so clear, knowledgable, professional and nice that we took his advice about how to go about the repairs and were even more sure when his estimate seemed very reasonable. His crew was incredibly efficient, and professional as well, finished a very big job in one day, cleaned up perfectly, and if you have sewer line problems you definitely should use them. They are truly "sewer masters"! read more

What can I say, Vincent and his company are the ideal people you want working on your sewer system. Not only was his bid the most competitive but he worked with us to get the job completed. He is straight to the point, intelligent in his abilities, and true to his word. He allowed us to make the initial payment with a credit card (without an exorbitant charge) and was willing to wait for the EBMUD reimbursement check to complete his payment (no other contractor around was willing to do that, I know because we called them all). It took him one day to complete the job while others said 2+ days. His team was very accommodating, allowing us to change the scheduled work date due to guests. Also, he is very prompt with his responses not to mention how he perfectly coordinated with EBMUD to have the inspection done. read more

Sewer Master were really great. We needed our sewer lateral replaced and they were gave a detailed estimate, communicated really well, handled some tricky requests from us and got the job done really quickly and cleanly. Highly recommended. read more

A very satisfied customer I am. From the get go superior service to others. I felt special initially because Vince, the proprietor, came and looked at my issue with my lateral line as I knew it was time to be replaced. Unlike other companies I had come for an estimate, I was impressed by the fact that Vince himself came out. not only that, besides doing the standard camera down the line look as I looked on, Vince surveyed the property carefully and discussed multiple options with me as I had 5 different connections that needed to be addressed. At one point he even crawled under my house for a closer look (this is the owner y'all) and in doing so helped save me a get del of money as he recognized that one of the connections was no t necessary. He then proceeded to give me a good quote broken down to the very last detail and I told him that I had several more estimates to get done as part of my due diligence, but I was impressed with him and that I would probably go with him if they were close in numbers...his estimate was the best By far because of HIS diligence and honesty. Just as well, while I respect the work ofthe other companies I had come in for estimates ..(that's why I called them in the first place) their estimates on paper described the issues but did not breakdown the cost and reasoning for the estimates as the Sewermaster Vince had and thus really made it an even easier decision to go with them. The work itself was completed over three days and the workers were a diverse, polite, fast, and knowledgeable crew and businesslike about what they needed to do. I have a new main line with a great sense of peace of mind as well and feel like my money was well spent and worth it. Thank Mr. Gaines and company!! The work was and is greatly appreciated!!! read more

Vincent came to our house today as scheduled. He was on time, professional, friendly and no-nonsense. In short, he was the perfect contractor. I highly recommend considering Sewer Master for your next sewer issue. read more

If I could give more stars than 5, I would! Vincent came out for an issue that he does not handle, but still spent a significant amount of time helping me, looking at my plumbing set up, providing great counsel, and directing me to a company that could solve my problem! I tried to pay for his time, and amazing assistance, but he would not let me. I should also note that I had a company come out the day before that wanted to tear up my downstairs and charge 12,000, while I would have to live elsewhere for 4 days. Vincent took a flashlight and showed me where the pipes were accessible, and how the work could be done without destroying the downstairs. I am truly grateful for his knowledge, kindness and professional integrity! He also was just a really nice person to be around -- definitely a good energy guy! read more

Sewer Master is a great service, Vincent helped me replace my sewers in less than a week. Took care of all permits and provided great quality work. Highly recommend their service. read more