I dropped off a family heirloom to get hand washed and it was machine washed. The pillow sham was…read moreruined. I owner said that they don't hand wash items but the girl that took the item said that's not true. They hand wash items and the item was clearly marked hand wash and delicate. I will never take anything else to this cleaner.

DO NOT EVER use Lemon Drop Cleaners in Hayden, Idaho for ALTERATIONS!…read more I took a pair a $150.00 dress slacks to be hemmed to a 29 inch inseam. Two weeks later when I picked them up, they had been hemmed to a 30.5 inch inseam. Additionally, the hem was not even finished. There was a place almost 5 inches long that had NOT been sewn down. The excess hem had not been removed, nor had the new hem been ironed down. A big mess! Sadly, I had purchased these pants to take on a trip. When I returned the slacks to the cleaners, I was told it would take another two weeks to re-do them. Unacceptable as I was leaving on a trip. I asked for my money back as I was going to have to take them elsewhere to have the work done. I was told I could not get my money back as Lemon Drop had already paid the alterations lady!!! This was clearly their mistake NOT mine. The counter person said they would get with the owner to see what could be done. They came back & said they could re-do them & have them back in time for my trip. I picked them up today. They did re-do them with a sweatpant type hem! And STILL NOT a 29 inch inseam, nor were the legs even, nor were they pressed down. At this point I will have to wear them dragging the floor (just lovely for a formal night on a cruise!) & once I return, take them somewhere else to see if they can be salvaged.

Needing a pair of slacks let out 1", I called. He was leaving in a couple of days on a trip and…read morevery busy. Said if I brought them in today, Wednesday, he could have them ready by Friday. Took them in, got engaged in conversation with him while he did the alterations on the spot. 25 mins later I walked out with slacks altered very professionally and made a new friend. Luis is a very nice fellow, has an excellent business. Definitely will go back, considering having him make a suit for me. 3/10/26

My son is in town for a formal event. He went to get ready and realized the dry cleaners put…read moresomeone else's suit pants with his jacket. And they would not work/fit in this pinch! Panicked, and in need of dress pants on very limited time, he found this shop. Luis was so amazing! He was able to get him a new pair and even quickly tailor them. This mama is so grateful for Luis! Thank you so much.

Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Worst business I have ever encountered…read more My wife brought my wedding suit, her wedding dress and several other items to this place to have them professionally dry cleaned and preserved. They absolutely destroyed my suit. The leather pieces are completely gone, the suit appears stretched in the front and is no longer crisp. I think they ran it through an industrial washing machine vs dry cleaning it like we paid for. It's beyond repair. They also destroyed my wife's jacket. All the rhinestones are gone. It appears they ran this through a washing machine too instead of dry cleaning. Both items are ruined. We paid them over $1000 to handle all our items. They never disclosed the damage to us. There's no way they didn't see it. They told my wife they take before and after pictures of everyone but strangly they refused to show them to us. They accused my wife of "bringing the items in already damaged." This is the wost service we have ever experienced. They have made zero effort to resolve this issue and have not contacted us back at all. Do not use them.

Debra is amazing she made my husband's suit fit perfectly. She gave us practical suggestions for…read moredress shirt and talked me out of altering the new one I bought that was too big. We returned and found the right one local. She is fun to work with, nice view if you need to wait. She is worth waiting for. Also she was available and her prices very kind. We will definitely go back and highly recommend her!!!

From the owner: I work from my home in Rathdrum by appointment only. Please text or email to set appointment for…read morefastest response.