Maria is great with her sewing skills but she is beyond rude and condescending, and when the owner called me she did nothing but excuse Maria's Behavior stating "she has been under a lot of stress." The only reason I didn't take my dress elsewhere was because I was under a time crunch but I literally asked my friend and husband to go with me every time because I felt unsafe being alone with her. read more

My wife and I had a regrettable experience with elder Melba Rakow, the owner of Sew N Sew Alterations. We took four garments in for an estimate on Friday, August 2, 2024, but the process quickly turned sour. During our visit, Maria, the tailor, informed my wife that altering sleeves would cost an additional $20 to $25, which my wife declined. She was measured for waist alterations but did not request an estimate at that time. Not until September 3rd was my wife able to return to Sew N Sew to obtain an estimate, Maria asked her to provide her name and number for the owner, indicating that Melba would call. On September 5, 2024, we received a voicemail from Melba, stating an estimate of $95 for the four garments. Here's the voicemail in full: "Yes, hi this is Sew-n-Sew Alterations, and this message is for Karissa. Um, I was looking at your items, and the stripe blouse, the green blouse, and the brown blouse, are all gonna be right around twenty-five each. The top with the sides in is around twenty if she doesn't have to cut into the binding. Um, you never know so that could work up to twenty-five or more too, but I don't think she's going to be, you know, doing that. So, that's the only difference that I see, but the total of it would be right around ninety-five, and if that other thing changes, it might be more, or if it's quicker and smooth going, then it might be less. So, um it's around ninety-five anyway. Give us a call if you want us to continue. Thank you." This voicemail highlights the lack of clarity regarding approval. Melba's message indicates that the estimate is approximately $95, but phrases like "right around" and "might be more" convey uncertainty. The phrase "Give us a call if you want us to continue" clearly implies that no work would commence without further communication and explicit approval from my wife. At no point did Melba confirm that my wife approved the alterations. It wasn't until September 12 that my wife was able to call and decline the alterations. So, we were completely shocked to receive another voicemail the next day stating that the items are ready for pickup, because again my wife never approved the alterations. In fact, she declined them. [It's important to note that we've never met Melba, and at no point does Melba ever identify herself by name during the voicemails. I only know that Melba is the owner of Sew N Sew because various websites indicate that she is.] Then, on October 4, Melba left a message addressing the bill but failed to acknowledge that the alterations had never been approved. So, I called Melba to discuss this situation, she insisted that my wife was aware of the costs, ignoring the fact that approval was never given. Despite my proposal to settle for half the bill, she refused and even threatened to donate our clothes to a thrift store. Elder Melba Rakow, you have disrespected us, dishonored us, and treated us unethically. If you do not contact us within 48 hours from October 5, 2024, to return my wife's garments, we will escalate this matter to the Nevada Attorney General's Office, the Nevada Division of Consumer Protection, and the Nevada Consumer Affairs Office. read more

Horrible and inconsistent hours and outrageous turn around times of a month or more!!! I highly discourage this outfit!!!

After frequenting Sew & Sew Alterations on several occasions I've concluded that they do awesome work whether it be intricate or simple clothing changes. The outcomes for me have been beautiful with any such garmet I've brought to them. They are very nice and professional and you see it in the final outcome of each clothing item given to them. I myself sew very well but not as good as them so I take garmets there to buy personal time. read more

High quality work. Reasonable pricing for taking in jeans at the waist. Current hours are limited so make sure you call. Will gladly go back. read more

They're pretty expensive I wouldn't recommend them they're very argumentative they want to rip you off

Husband was bringing in a suit to have the sleeves shortened, sign on door said to wear a mask. He left. Sheesh!!!!!! Royal turn off and now that I read the reviews, good thing. read more

I have taken some really high end clothes here over the past year and the work has always been top quality. I used to work in retail and know good work; the only thing I would say is that it does take a while to get stuff done. The hispanic woman )who I believe does most of the work) is clearly very busy as it does take a while to get stuff done. read more

This place is a rip off, and very poor work. They mess up your clothes and then charge you to fix them. Do not go here! Save time and money! read more

I am so hesitant to review this place... I needed a bridesmaid dress altered in the midst of wedding season. I was so blessed that they were willing to take a look. I went into the shop and tried on the dress and explained the issues, which were also pretty obvious. The lady who was helping me said it could be easily fixed by shortening the straps (the entire bodice was loose; this was logically confusing) and and they would charge me about $20 and call me when it was ready. Five weeks later, three days before the wedding, they called to say it was ready. I picked it up and tried it on and it was as if no change had been made. I was beside myself (but had also been dubious that a good change would have been made with her assessment). In any case, I ended up sewing it myself the night before the wedding (shortening the straps, as she had recommended, only another 2 and 1 inches instead of all of them 2 inches, and also pinning in the sides). I hate to give such a bad review to a local place. I did not call and complain; I didn't think a resolution could be reached in three or so days, and additionally, I had lost trust in the business. It was very frustrating that the establishment had taken all the time I would have had to try to find a better resolution. I am not sure the reason for my experience. Again, I chose to not communicate my dissatisfaction with them, and that is definitely on me. Just a sad deal. read more

A few years ago I had the owner make me an amazing black velvet two piece formal cocktail gown. It was beautifully made, the covered buttons perfect. The price was reasonable compared with other places. And had a jacket altered and it was great. read more

The ladies at Sew N Sew did a beautiful job altering my wedding dress and my husbands suit. For my dress they had to take it in at the waist and hem the bottom. They left a little train at the back which made the dress look so beautiful and elegant. All of the alterations were expertly done and completely invisible. In fact, before they altered by dress, there was some weird puckering near the zipper which they fixed. I was so happy with the final result. To take in and hem my dress, plus hem my husband's pants and let down the sleeves of his suit jacket cost $100 total which I thought was extremely reasonable. I looked into other alterations shops in Reno and Carson City and some started at $250 for wedding dress alterations! Sew N Sew might be the only place on earth to not overcharge for anything wedding related, very honest and fair. I will be back if I ever need alterations in the future! read more

They mended a strap that was frayed and coming loose from a cloth satchel I was fond of and would have had a hard time replacing otherwise. I will use their services again when the need arises! read more

I stopped in with a very simple pattern for a top, asked if they could make it for me. The owner will give you a call - she never called me. I really did not have a good feeling going into their store. No problem there are lots of good alternations people out there read more

I am very impressed at the high quality of alteration. My garment fit perfect, and the work was done in a timely manner. Great prices. Sew - n - Sew Alterations is the only tailoring shop I will visit from here on out. read more

The work is terrific, although a bit pricey. Hours are difficult too as they keep changing. Think I might try another alterations for price comparison. read more

I have now taken two bridesmaids dresses to Sew N Sew and both of them turned out great. I didn't write a review after the first dress because I only needed a hem. However, my second dress was SUPER complicated. It was a dress ordered from China and looked nothing like the photo. The dress was made of tulle and wrapped around my body in a variety of directions. It didn't fit right at all and honestly I didn't even know how they were going to fix it. I had to make 4 different visits and finally the dress fits and looks great. The pricing was also very reasonable and the service was fantastic. I will certainly continue to go back and recommend this shop. All of the reviews for other shops are so mixed, it was hard to make a choice, but Sew N Sew is awesome. read more