Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Amazing! My battery light started coming on while here on vacation. I had just replaced my…read morealternator last year while on vacation, so I was kinda freaking out. I called Alex and within 10 mins we met up and within another 10 mins he'd tested everything and showed me all my results - it was only the battery Another 30 mins or so and I'm on my way with a new battery and hood struts (he encouraged me to change them so the hood would remain open, something that'd bugged me for a couple years now - he even thru in that labor for free!) Definitely recommend if you need to be up in a hurry and want to work with an honest mechanic. THANKS ALEX!!!!!!

If your vehicle needs help. This is the mechanic. Our truck broke down on a busy weekend during a…read moreTN football game and always busy Gatlinburg. Took care of it and had it ready as promised.

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

I needed an alignment and oil change. He found a problem with my engine mounts and replaced two…read moremounts for about the cost of one at home, in California. Superior quality and value. My go-to auto shop in the Smokies!

Broke loose from another job to help me . Found my problem and had me back running fast . Got…read moresynthetic oil change while there . Josh explained my electrical problem was not a failure but a wire eating rodent that had breakfast on alternator connector . Thanks for quick service and fair price . Will be back !!

I took my 2010 dodge 3500 diesel into them to have a motor rebuilt 2 years ago, After multiple LIES…read morethat they were working on it, needed more parts and kept bring them money in advance as per there request I GOT NOTHING. Had to have the police dept come with me and force them to give me my truck back in pieces. I'm now sewing them for the 8k they took and a truck to pay someone else to fix due to there incompetence.

My go-to garage for my Porsche Boxster S maintenance and repair Highly recommend for honesty and…read moreprofessionalism.

Did not have anyone to do diagnostic until week passed…read moreWilling to schedule me the next week if didn't find anyone earlier.

My truck AC went empty on vacation, and the gentleman working made availability to service my AC on…read morethe same day! He also informed me where the leak likely is, and to have it looked at when I get home from vacation.

Driving in the mountains we heard a loud noise com from the front end of the truck. We were…read morevisiting TN from Ohio. This happened on a Saturday evening and of course no one was open. We read good reviews on this Auto repair shop. My husband called Monday morning at 8am, explained what happened. The shop had us bring the truck in at 10am. Rental car company picked my husband up at the shop. Two days later we found out the wheel bearing had broke. The shop charged us a great price for the work he had done. Fast, friendly and quick service. We are extremely pleased with the work he did. Highly recommend.

Mark did a great job repairing my car! He found the mystery noise and got it fixed at a very…read morereasonable price! Thanks so much

Honest, professional service! Highly recommend! Got our van fixed quickly at a fair price!read more

We were stranded in Pigeon Forge over the Memorial Holiday weekend. It was a Sunday and our car was…read morehaving trouble shifting. Seeing that they were open until 10:00pm, I was able to carefully drive to their facility. They said they would look at my car first thing in the morning. I couldn't believe they would be open and working on Memorial day. I rented one of their autos and made it back to the hotel. I returned the next morning and they already had started working on what might be wrong. Dennis, the lead mechanic was wonderful to work with. Dennis said enjoy Pigeon Forge and we will call you as soon as we know what the problem was. At10:00 am I got a call that it was what I thought it was the transmission. I was given several options and they went above and beyond. In fact they found a transmission near by and gave a check to an employee who lived near the supply business to pick up the transmission on his way to work. Again this is Memorial Day and as we enjoyed our day in Pigeon Forge/Gatlinburg as they removed the transmission in preparation to install first thing Tuesday. We again enjoyed the next day and got a call from Dennis at 1:00pm that our car was. They went over everything and kept me informed every step of the way. We didn't loose a day and even though we thought we were gonna be stranded way past the holiday weekend, this company went above and beyond to make sure everything worked into our schedule. I highly recommend them!!!!!

Poor communication. Will leave you hanging. When you need a mechanic, Brandon may not get back…read moreto you in timely manner

As a tow truck operator in sevier county I highly recommend to my customers this service!…read more Prompt responsive and quick always does a good job 10/10

Brother-in-law's car was having stalling issues when coming to a stop call that Bill told us to…read morebring the car by check it out did the car once over there was a fuel pressure issue that he tighten down . Then off we went didn't even ask for any money God bless Bill