It was awful! Worst customer service I have ever received. Made an appointment with them well…read moreahead. Dropped car off and was told it would take one to one and half hours. Went back after two hours and all of my tires were removed and no one was working on my car. Told another twenty minutes and it took another 1 1/2 hours sitting in the waiting room. Then after buying four brand new tires, I was told I then owed for valve stems. They were not polite or sorry about their terrible scheduling. This is the Orrville store. I will never buy tires from them again.

I was at Flynn's yesterday getting some work done and I must say, or I should say I cannot say…read moreenough about these guys and how nice they are when they are just swampted with cousters! Good work and a nice word for everyone with a full waiting room. They still take a second and tell each customer they will be right with them. fantastic group of guys. I would never go anywhere else for tires or anything else!!!! Very good at their job and they love their customers and it shows!!! Thanks guys! You all are the very best as always!!!! Judy L Fiscus

My wife sent an email to Savannah Ammon on 4/6/26 and to George Frantz on 4/8/26 as a follow up to…read moreour purchase of a vehicle we recently purchased from them. From our previous review we are not please with the vehicle we purchased due to oil and transmission fluid under the engine and it is smoking from 1 - 30 min drive. We have a 30 day warranty for 50% off for issues and guess what, today is 4/13/26 and both Savannah and George have not replied at all with our issues/concerns. Avoiding so the 30 days run out is not customer service. If I'm wrong then why not reply to the engine/transmission issues when we just purchased this vehicle and immediately having car issues.

I only gave 2 stars because Jacob was so friendly. I will start by saying we have been loyal to…read moreWhites Ford for decades. Always recommended them to everyone I talked to. However over the past year they are the last place I would send anyone to. I have taken two vehicles in for repair both times they had the vehicles over a month. The first was to replace a clock spring, they damaged the wiring and I had to replace the entire steering wheel column. The second was on my truck to replace the fuel pump (purchased less than a year ago from Whites) they told me that the truck frame was rusted and it was unsafe to drive. So we took it to Chevrolet of Wooster for a second opinion they ordered parts and said it would be fixed in 4 or 5 days. They also gave me a loaner vehicle until the repairs were made. Whites Ford on 57 is absolutely the worst option for purchasing a vehicle or having repairs done.

I went to drop off my Toyota Tundra for a door handle repair for the next day and Leach's had not…read moreordered the part. When they tried to find one, they could not. They are also not COVID 19 safe. I cancelled and won't be back.

Excellent service. Reasonably priced. They worked with my Toyota extended warranty and resolved…read morethree issues that Wooster Volkswagen, Toyota couldn't. Over two years, they fixed every problem I had the first time.

Bad experience overall. Customer service is lacking and poor job at car diagnostics and explaining…read morethe issue to the customer. I felt like I was overcharged for lousy result. The issue with my car was not fixed and I walked away with a bill over $1,000. Yikes! Save yourself time and money and find better quality service for your vehicle somewhere else.

Great service all around! Worked on my poor old Silverado…read more Front end work, ball joints and failing hydro boost for brakes. Very reasonable price, you don't feel like you being taken to the cleaners! Will definitely come back!!

I think at the end of the sale it was not a good deal as they made it out to be. Everything is done…read morewith 1 finance person so it made them look busier than what they actually was at the duration of the 6 LONG HOURS on a "Saturday Sale" that it took us to get through with; a) waiting to speak to a sales person, then b) waiting for a test drive with a plate, then c) waiting on Finance Person to sign the deal. Then they hand you a tiny iPad that has the contract on it, with very small print! ....All signing is done electronically which should be a good thing, but with the tiny print & never explaining how or if we could enlarge it before signing! Bottom line; I think they wanted to put time between salesperson & the actual signing of loan contract so they could finagle interest rates and loan companies that would give them the biggest advantage (kickback) not the buyer. It used to be the seller would go out of the way to get you into a vehicle & to make certain you would come back for another deal, I feel they have so many sales because people aren't aware of how things are done by a way of a sale, & they know there is so much competition with other dealerships, etc.,....you probably won't be back twice! So they work it to their advantage and in the end our losing economy keeps depreciating by businesses doing poor business like the way this "deal" was made. Please do better to shape up your way of thinking of how a sale should go and stay firm to your knowledge of the "deal agreed to vocally, forward into the signing of the loan contract. It is not their job to help you 100% in getting your vehicle to your advantage.

bought a 2014 gmc sierra they freshly undercoated in 24 thinking they had went over the frame and…read moremade sure everything was good prior to having it done since they deny they do it there even know I was warned "it's wet" when I looked at it After they had it there for 7 days. The problems started there in less than 500miles a vibration had kicked in that felt like rumble strips, took it back a week after buying for them to tell me it was it switching between 8cyl and 4cylinde, after having it back the 4th time they said I needed to drive it till the light kicked on so they could read codes, light never kicked so I called the AUL insurance and they told me to take it to my local dealership immediately, to which I was told the torque converter had gone through they transmission and they didn't know how it was still running, they replaced the transmission and when I told serpentini about it they wouldn't kick in a dime till I turned them into BBB then they gave me 1k towards a 5800$ transmission. less than a year later I replaced it again for the same issue but it was warranty work . Then went to trade it in last weekend At another dealership and They can see where the cheap spray on undercoat they used had peeled off and revealed a rust crack about 6-8 inches long in the frame Mind you it couldn't be seen before since they "had" it undercoated. Took it back to serpentini today for the service manager to tell me they would give me 7k for the truck since that's fair trade value even know I paid 17,500$ 20k miles ago and then tried to talk me into buying something else off their lot Saying "if you buy this new 40k Durango we can give you 12k for your truck" mind you I traded a 12k vehicle for the truck and they gave me 6k for and now they want me to eat 10k more for them selling me vehicle that shouldn't have been on the road With a cracked frame In The first place. You can clearly tell it didn't rust that bad in 2 years. I highly recommend going else more honest then serpentini in orrville!! BUYERS BEWARE!!!

We had a bungy cord puncture our tire. He was nice and fixed it that evening so I could make a…read moredoctor's appointment. the shop is two doors from our house it is convenient. Prices are comparable to other shops. We took our car back for an oil change, he called Ford to make sure he was using the right oil. Very service oriented

Must have visited on a bad day for them. One guy was disgusted that I wanted my tires rotated with…read moremy oil change. Made sure I knew that it would cost $25. Another worker did not like the way I pulled my truck onto the lift. He made a comment that I could not hear when I was leaving... but I don't think it was "thanks for your business and have a nice day. I have been going there for more than two years. Not sure if I will be back. The only person who was nice was the young man that took the payment for services.

My family has taken their cars there for years for oil change and they have been great. Highly…read morerecommended and professional.

We have been going to Fuerst Automotive for several years. Recently we took our car in for a…read morebroken control arm. They had to replace both since the other one was cracked too. Amy is wonderful. She kept us informed about the progress and the final price. I feel their prices are fair and they do a great job. They even send you pictures of the problem parts. We are very satisfied with them.

My husband recently passed away and 5 days later I suffered a serious ankle fracture that required…read moresurgery and a 2-month recovery. I was finally cleared to drive 2 days ago. Just prior to my husband's passing, he noticed a tire pressure warning light but he was unable to fix it or get to Fuerst for help. Today I drove our car for the first time since my husband died. I drove to Fuerst and with my cane hobbled to the front door to find that it was closed. As I got into my car to leave, Mike came out the front door to ask what kind of help I needed. I was in tears due to circumstances, apologized and explained. Mike offered condolences and even though they were closed, he told me to pull up and he would check my tires. Mike was so gracious, patient and kind. He properly inflated all 4 tires and said if the warning light returns to come back on Monday. As a family owned business, Fuerst Automotive continues to prove how much it values its customers and cares about the community. Mike is a prime example of that excellence. I don't know of many businesses that would've reached out when closed to help someone during a difficult time. I wish I could give Fuerst 10 stars because they deserve it. Thank you, Mike, for your kindness and help.

I had a great experience having my Audi serviced by Derek and his team. I was treated well and I…read morewill be getting my car serviced here every time! 5 stars!!

The owner of this shop is fair and very knowledgeable. I made an appointment took my RDX in for…read moreservice and the work was completed per Acura's spec at a much more reasonable price than the dealership.