Great service, responsive and great to work with. Will definitely work with them again.read more

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Avoid this shop. B&W Transmission replaced my rear main seal years ago, and I recently found that…read morethe transmission crossmember was installed with the wrongs bolts. They broke the bolts on the transfer case housing adapter on one side and cross threaded the other and did not secure the bolt. They never disclosed the damage they caused to the transfer case housing, and when confronted, they denied everything. Their sloppy work cost me $900 to fix and left my truck unsafe. Very disappointing workmanship and zero accountability.

Worst customer service I've ever experienced. I called and asked for a pricing for a service and…read morethe lady was very rude. Instead of answering the question she says "Well I don't even have the man power to do that." Then proceeded to ask why I needed that service. I got 4 words out and she cut me off and said the service I asked for wouldn't fix my problem. She also didn't offer for me to bring my car in for a diagnostic to confirm the service I was asking for, even though one has already been done and I know what I need. She said because she has been there for 20 years she already knew. How can you know based off of a phone conversation that lasted less than a minute and without seeing the car? I'm glad I did not spend my money here and would not recommend anybody else does.

Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.

I really like Ford, I know some of you are not fans but I stick with American made! I had an issue…read moreand thought for sure it was my starter.. I have the automatic stop/start but I turn the button off because it does wear down the starter, as luck would have it, the problem was the battery ! Thank you for the loaner and the great service. Two very big thumbs up. Will be seeing you soon for my oil change, and thanks for taking care of my baby!!!

Where to begin? Do not use these people ever! After bringing…read morethe rig in for a assessment, we were told the parts would be ordered and the work would be completed in three weeks. After 11 weeks, 11 weeks! Not one part had been ordered and minimal work had been done. Extremely poor communication. Zero paperwork or accountability. We were then told we needed to pay $26,000 to have repairs done, based on their voluntary assessment of something unrelated to the original scope of work, before they would release our fifth wheel to us? Asking us to pay with no invoice or parts before the would give us our un-repaired unit back? Unbelievable. Thank God we got our unit back at least... now in to the next repair shop to get some work done.

Raquel is absolutely fantastic and as beautiful as her namesake! I have a 1994 Coronado that had…read morealmost everything wrong with it. Including air conditioning that only blew hot snake and they fixed it all. They were reasonable in price, let me know exactly how much it was before they started and did excellent work. They've been very kind to me over the years. You won't find a more Professional, friendly family owned business for all of your RV needs!

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

I was remiss in not posting this update sooner on this particular platform, I must have corrected…read moreit on a second website only. I received a call the very next day from the service manager who was very sincere with his apology and explained the delay in a very satisfactory way. The call alone was enough for me stay a customer. 5 Stars. Suggestion to change the name to 5 Star Motors...?

We had a great experience at this store…read more My daughter did not have an appointment, but she got her car to the shop early within a few minutes of opening. We had great service and they were finished with plenty of time for her to get to work. We will definitely return.

Came in for a State Inspection. Mike Torrey inspected it. I needed two tires and a rack and pinion…read morereplacement. Expertedly done. High quality service! Considered the cost reasonable. Five Star rating!

I took my vehicle to Gray's Body Shop for collision damage repair the very 1st week of September…read more2023. JR (Owner/Co) advised me it would take three (3) weeks to complete the work. At the end of the 3 weeks, I was notified it would be another two-week delay. I went by the shop two weeks later on the date that he told me to return and was told it would be another 2-3 weeks. At the end of those 3 weeks, I went by to pay for and pick up my vehicle and it still was not ready. I questioned the shop as to why there had been so many delays. I was told it was due to other client vehicles being ahead of me which was not what I was told initially before I dropped off my vehicle. The professional way to handle this would have been to tell me upfront how many people were ahead of me and tell me they could not give me an accurate completion date and let me make the decision if I wanted them to do the work or find someone else. I use this vehicle for business purposes and each week it was out of service affected my revenue, but I still remained understanding and extended grace in the matter. However, they added insult to injury when they called me last Friday, January 12, 2024, and said that my vehicle was ready for pickup and that I needed to pick it up that same day or a $50 fee would be charged daily. I advised the owner I was handling business matters and would try to get there Monday, January 15, 2024, to pick-up the vehicle. On Monday, they called and asked me what time I was arriving to get the vehicle. I advised them I had some things come up and I would need to pick up my vehicle the next following Monday. I asked them to please allow me some grace like I extended to their business. At this point, JR (Co-owner) told me I was giving him excuses and that he's running a business and he needs to be paid when the work is complete. He went on to say he was going to charge me $50/day until I picked it up, starting Friday, January 15, 2024. I dropped everything I was dealing with and arrived at 8am on Tuesday morning, January 16th, to pick up my vehicle which further caused me to have to cancel appointments with other vendors that had been previously scheduled. Their sign states an opening time of 8am; however, they arrived an hour and seventeen minutes late, finally opening at 9:17am. In closing, they kept my vehicle 4+ months over the scheduled completion date. They were never proactive about contacting me with delays, rather I had to leave my business and go to their shop many times to find my vehicle wasn't ready. They were not reciprocal in understanding about my schedule as I did their delays and they actually threatened to charge me late pick up fees. Bottomline, they were more concerned about making money than creating a long-lasting customer relationship with someone who has given them business for over 9+ years. I will never use them again, nor would I recommend them to anyone in the Norfolk, Virginia area or surrounding counties. I am very, very displeased with their service and more than that, they have lost a valuable customer.

When it comes down to prepping and applying the paint, these guys are really really good. Maybe…read morethey have varying degrees of precision in other areas, but these dudes can flat out paint. They get excited and go deep-nerd talking about paint, and my old pos looked like it was fresh out of the factory after they had done their thing. I would definitely get a vehicle painted there again. I attached a picture of my old Cavalier 2 years AFTER they had painted it.

I do not know how this place has such high reviews. The communication is terrible. You call and…read moreleave several messages but nobody calls you back. The time to completion on the work is bad, and the quality of work is sub-par. In my case, the work was incomplete. They re-used damaged parts on an insurance claim job. Additionally, incorrect replacement parts were used. When I was told they would reach out to the insurance company to get an adjustment for correct parts, it was apparent they did not because the incorrect parts were used. This was frustrating because I was told they would contact the insurance company to get the correct parts authorized before starting the work. Then, I kept calling them and my insurance company to get the issue resolved. The insurance company called them and told them to submit an adjustment. After I called the shop weekly for two months, leaving messages for the mechanic, I decided it wasn't worth the frustration. During this time, I was contacted once and told they were busy and they'd get around to it. To top it off, the wrap job they did bubbles when the temperature drops... When I gave them many opportunities to fix the poor and incorrect work, I was blown off each time. After several months, I decided to cut my losses because it wasn't worth the frustration. This is the worst vehicle repair experience I ever had. Do not take your vehicle here. You'll get poor communication, incomplete work, and more frustration than you should have to deal with. A positive note - The lady that works the desk and answers the phone is very nice. So is the manager/owner - if you ever get a chance to talk to him.

recently took both our cars and couldn't be happier. perfect, work fast ,reliable and very…read morereasonable. thanks TOM AND JOAN