Good general communication and came and provided a quick and easy estimate and was able to schedule…read morethe work to be done quickly. They were professional and cleaned up well after the work. I also appreciated that they did attempt to limit the extent of the remediation as much as possible, working to preserve as much of the cabinets and structure. As for the cost, I felt it was quite fair. As a counter-example, I got an email quote from another provider that was almost 3X the cost, but didn't even know what the work was. So recommend you definitely get multiple estimates including onsite to verify the extent of the work required.

Great communication, great to work with. We had a wall with water damage and they were very…read morethorough. They set up an entire clean room which was isolated as the space dried out. They went out of their way to remove as much of the problem as possible, and asked very clear questions about what we wanted to do every step of the way. Great experience.

Good service and the quote was lowest…read more The job done was professional and timely. Zion was also good to work with in terms of estimate and scheduling .

Responsive. Didn't oversell. Got the job done. Owner, Daisy and front office are all customer…read morefocused.

SERVPRO is a reputable outfit. I have worked with them for several leak remediation and repair…read moreprojects at different locations in the Bay Area. SERVPRO of Campbell is exemplary in their knowledgeable professionalism, work and care. Ronald Schmiedeberg and his staff have offered their service on several projects at our domicile in San Jose. Their immediate and expeditious response is followed by detailed and scheduled plan of action and management of the process to its full completion. This includes the immediate remediation, inspections and repairs. Ron and his staff manage the process with all parties with excellent communication and attention to detail. It has been a pleasure working with them.

I called for services and Vee was very helpful and the team that went out was great to work with…read moreand will continue to use the services in the near future

We were connected to FloodDry by Umed Erbekov from IRBIS Air Plumbing after he came to fix a leak…read morefrom our upstairs toilet. Konstantin arrived promptly and checked the humidity levels in all the damaged areas. He explained the entire remediation process clearly and walked us through how he works directly with insurance. He even recognized our insurance agent just from hearing the company name, which gave us a lot of confidence in his experience. Konstantin was extremely patient in answering all of my questions before we signed the work authorization. His communication has been generally efficient and transparent. He made sure we understood every step of the process. He immediately sent his remediation team, and both Kirill and Alex were incredibly professional. They opened the ceiling carefully, installed a very well-planned plastic barrier, and set up the drying equipment thoughtfully. The barrier was perfectly placed and sealed, and the ceiling opening was done with great care. The removal of the equipment was just as careful and respectful of our home. At this point, we are still waiting for the next phase of the remediation, but overall we've had a positive experience with FloodDry and feel that the team has handled the situation professionally.

Had some water damage in my bathroom and called FloodDry -- honestly, they were a lifesaver. They…read moregot me on the schedule right away and actually showed up when they said they would (shocking, I know ). So many companies say they'll "be there between 9 and 5," and somehow that always means 6:30... but not these guys! Kirill and Alex were the tech who came out, and they were great. Super friendly, responsible, and always explained what they were doing and why. Kirill made sure I understood the process and even gave me ETAs along the way, which was really helpful. He even went out of his way to stop by on the third day just to check the moisture levels -- you don't see that kind of dedication often! It's not fun dealing with water damage, but FloodDry (and especially Kirill!) made it so much easier. I'd definitely recommend them to anyone who needs quick, reliable help.

Called for a small sewage clean up that leaked under the crawl space of my house (yuck). F&WDR were…read moreable to come by the next morning and clean it all out by the end of the day. They provided an entire break down of work done and a predetermined limit of what amount of work of what not to surpass without prior discussion...which for us was not needed. Mike, was the project manager that helped us and was very informative and responsive. I'm hoping I never have to deal with another issue of this nature again, but if I ever do- I know who to call! Such a pleasure to work with, thanks so much!

We had our condo flood and were put in touch with fire and water damage recovery. They were super…read morefast were able to come out in less than 2 hours scanned for water damage and immediately started setting up fans and dehumidifiers. I was put in touch with a project manager the following day (Mike). Mike was my point of contact throughout and worked with my home owners insurance. Their team was very courteous of my time and belongings. they had to move appliances due to the location of the water damage and even went through with maintaining power to my refrigerator. Highly recommend them for any emergency.

Alfonso and team did a great job and exactly what I anticipated. He was friendly, but most…read moreimportantly communicated exactly what they planned to do and the process. This made me feel comfortable selecting Alfonso, since I deal with related situations at work and believe I had a good understanding of what needed to get done. I had a toilet upstairs leak through the wax ring and water poured through my ceiling in the downstairs bathroom. I knew I had to resolve the issue quickly as the water was contaminated and would cause mold issues if not dealt with quickly. I received a few quotes, but selected All Action. Alfonso scanned with the infrared camera, delineated the areas that were wet during the initial visit. They removed the wet sheet rock/drywall, wiped/sprayed all exposed areas with an antimicrobial, then ran the air scrubber/filter and dehumidifier for a few days.

Steve and Luis' crew were AMAZING. The before and after pics say it all! Highly recommended.read more

Had significant water damage. They came quickly controlled the problem and started working on it…read moreasap.Very professional staff. Juan and Lupe were terrific.

Big shoutout to Juan, Estaban, and Murali for their outstanding work on our home. We had a pipe…read moreburst, and they responded immediately with a free inspection. They quickly set up all the necessary equipment to mitigate the damage and stayed responsive throughout the entire process. Juan did a great job explaining the project and keeping us informed, while Estaban was incredibly hands-on and capable with every issue that came up. I'm really glad we had the chance to work with them and have added 1800 Water Damage to my contact list.

Our condo unit ceiling was damaged by water leak from our upstairs neighbor. After an extensive…read moresearch of a restoration company, we decided to go with Top Down Restoration because of their friendliness, responsiveness and reasonable cost. From getting the quote to completing the work, Bo and his crew has demonstrated to me that they are professional, honest, reliable, take pride of their work, and always keep the work area clean. After tearing down the ceiling and part of the walls, the damages were more than Bo anticipated and he is kind enough to put in extra time and effort without charging me more. He went over and beyond to make sure there is no more mold and bacteria left behind. Bo also has connection with a mold testing company and a reconstruction company. I used them and am very satisfied with their services as well. They being knew each other does have a huge advantage as I coordinate their services. So if you need to do a mold test and/or rebuild the torn down areas, you would save yourself some time to search for one. In summary, I highly recommend Bo from Top Down Restoration. I will not hesitate to use him again in future if needed.

Beware......promises made and promises repeatedly broken…read more Rex's first crew he sent out took our money inadvance and never completed the job, stopped returning phones and left us hanging. Rex promised he would return the money for the work that wasn't completed. Then sent us a second crew to continue the work. We paid the second crew for the work they did but they never returned to finish the touch up work. Sadly some areas of the house looked better before they started the job. All along Rex promising to return the money from the first crew that he himself highly recommended us to bring into our home. If you are looking for honest men. If you are looking for quality work. If you are looking for a team that cares about how they treat your home.....keep looking. Rex can appear to be very concerned and compassionate about your situation. In fact in the beginning he responded immediately and encouraged us everything will work out and he would walk us through the whole process. But in the end, we paid out a whole lot more than we got in return. And now we have to find a reliable team who is willing to put in the work to give us the finish quality we asked for all along.

We recently discovered mold on a storage closet wall and found ourselves in need of mold…read moreremediation. We suspect it was the result of a hot water heater leak a couple of years ago that we "thought" we had taken care of. Never having had to deal with this before, we started researching, and soon realized "mold" can be a big headache and big expense and needs to be handled correctly. We received 3 quotes and decided to go with One Call Services. First contact was with Marco, the owner. Very friendly, professional and helpful. Jamie was the representative that came to the house to check out our situation so he could provide us with a quote. Again friendly, professional, knowledgable, did some preliminary testing with a meter, and walked us through the steps they would take so we knew exactly what to expect if we went with them. We had One Call Services' estimate by the end of that same day and were soon on their calendar. They give us a competitive quote - neither the highest or the lowest, BUT the real reason we chose One Call Services was a level of comfort and confidence that we received from both Marco and Jamie and the feel that this company had integrity; That they would do a good job and do it right so this wouldn't come back to haunt us again in another couple of years, and that they wouldn't take us for any more than was needed. A crew of 3 came to do the work - Jorge, John and Israel. Customer service is obviously a priority with this company. Again, these 3 guys were friendly, polite, considerate, respectful, clean, efficient and communicated well; Easy to have around the house. They efficiently prepped the house covering our floors and anything else that could not be moved out of the work area. Then they set up enclosures sealing off the work areas to prevent mold contamination while they removed the necessary materials. When all of the contaminated materials were bagged and removed, HEPA filters were set up to clean the air left in the chambers while the treated areas dried. From start to finish, we were very impressed with One Call Services and although I don't wish this need on anyone, we highly recommend them to anyone who does.

Fast and responsive service. Was very helpful and gave me a lot of useful information on how to…read moremanage mold in the new house.

Turkish workers Vusal & Khayal arrived at 11:30 am within the given 11 am - 1 pm arrival window…read more They also pre-notified me when they were on their way to my location. Both gentlemen were 5-star courteous and professional. Removal/disconnection/disassembly of my 30+ year old twin stack washer/dryer appliance was not required for vent access. After field inspection of the condo rooftop site and unit appliance location because my dryer vent was a short location from the vent exhaust location (less than 12 LF upward) cleaning from the vent exhaust location was easy and was completed within 15 minutes. Vusal tested the dryer airflow after the cleaning and measured at 6.5 m/s (1280 ft/min). After the vent cleaning, Vusal also cleaned up all the areas where the decades old loose dryer lint that had been extracted/expelled. Afterwards Vusal also was able to recover & retrieve my mini-vacuum extension that had previously fallen down into the vent screen shaft inside the dryer vent system. Workers left project site by about 12:25 pm. For this day and this specific project they get an easy 5-star rating. Paid by check for the quoted amount and I believe all is good. I will now go do a load of laundry to confirm everything works well. Thanks Bay Services for fantastic stress-free services. BTW thanks Paula for the great referral! Kenny G.

The team did a fantastic job with our air duct cleaning! It's wild to think about how much dust and…read moredebris builds up when they aren't maintained. The price is also great!