Horribly rude and disrespectful. I called to inquire about an inspection. Within a few words of me…read moreexplaining what I'm looking for he talked over the top of me and starts explaining to me a completely irrelevant situation. He goes on for awhile before I interject and tell him he's misunderstood. I get about 4 words in again and he does the same thing. Completely refuses to listen to a full sentence but is happy to rant manically about what he thinks the topic of discussion is. I respectfully tell him again that he's misunderstood me and I'm happy to explain briefly if he's willing to listen without interrupting. He said he's not interested. I find it hard to understand how he thinks he knows what I'm about to say when I got a total of less than 2 sentences in while he spoke for about 5 minutes of completely irrelevant info. If he was too busy or not interested he should've sent me to voicemail or politely explained without hatefully wasting my time.

We were in a tight spot with repairs being needed in a very quick timeframe. J.R. and his team…read moreworked over the Fourth of July weekend to get the job done. They completely remediated our crawl space of extensive mold and fungal growth. They removed debris and trash in the crawl space that was left over from previous contractors. They installed a vapor barrier throughout entire crawl space. They repaired/replaced several floors joists and portions of the rim & sill plate. J.R. provided all his paperwork (certification, etc.) when he came to do the initial estimate. His honesty and professionalism were a welcome breath of fresh air. I will (and already have) recommended them to several people.

My new house in Springfield wasn't so new. In fact it is a 60 year old house, so I decided to have…read moreit inspected for mold and yep, Dog Gone Mold found it. Sad face! They found the reason for it was an issue with standing water in the crawl space. The solution was easy to figure out. They had to do mold remediation and then I had them install a vapor barrier, a French drain and a sump pump after correcting the level of the ground so it drained correctly to ensure it didn't become a reoccurring issue. They came out and did all of this in a timely fashion, and believe me I am glad that I had them do the inspection and fix the issues because frankly mold is just no joke and something you DO NOT want to play around with. I am so glad I had Dog Gone Mold come out and address the issue. I sleep so much better at night knowing I am not breathing that stuff in.

I cannot recommend Dog Gone Mold enough!!! They went above and beyond by sending out expert…read moreinspectors and crew members to assess, clean, and treat my crawl space and garage for mold. Everyone was very knowledgeable and explained every step that was being taken and why. I called on a Monday about suspicious black mold I found in my garage, and they had an inspector and crew at my house the same day. I definitely recommend calling dog gone mold for all your mold needs!

Chad and his crew ARE OUTSTANDING!!! ABOVE AND BEYOND!!! I have had MANY years dealing with a…read moresimilar large company as a retired Firefighter in a very huge Midwestern city. As I told Chad; I WOULD NOT hesitate to recommend his Puroclean company to ANYONE needing the services that are exponentially provided with EVERY attention to professional and satisfactory service!!!

Did a great job. Would highly recommend these guys . Came out quickly and were very professional.read more

I have found black mold in both my bathrooms in the house I'm living in. This company has sent out…read morea mold technician to do air quality tests and unfortunately it looks like I may have fully remodel them. The technician, Heath is a true professional and has explained in detail what he is doing. I definitely recommend this company. Have a Yelptastic day

Mitch is not someone you want to do business with. If you want to pay three times more than what…read moreother companies charge, this is your guy. I was charged insurance rates and Mitch refused to lower the price. I was forced to pay over almost 3k just to dry out the carpet and pull some sheet rock. Mitch threatened to put a lean on my house if I didn't pay my bill in full. What an absolute jerk. DO NOT use this company unless you want to over pay to have them set up some floor fans & then rip off way too much drywall because they thought they would be hired to repair it, I kid you not he was angry when I told him I would be hiring someone else. What an absolute jerk and a total rip off. Stay away.

I can't say enough about how Chad and his team with Puroclean went above and beyond helping me when…read moreI had a water pipe burst behind the sheet rock in the HVAC room. Chad was a great help by showing up in a timely manner and helping me with the insurance company and keeping me informed every step of the way. Other restoration companies that I called only seemed to want to cut me out of the picture and deal straight with the insurance company and keep me in the dark, but Puroclean was right up front all the way. Thanks again, Chad.

Damaged was done to my property when this company buried fiber net for Att. The company did not…read morethink that they were the cause of the damage but I did think that they were responsible. The end result was that I had the damage repaired at my expense.

We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

After searching for a remediation company and seeing quotes from three, Best Option Restoration was…read morethe most responsive, certainly most reasonbly priced, and provided a more thorough report of the process to be performed and completed work. In addition, Elijah and Scott provide exceptional customer service...I cant reccommend them enough.

From the owner: "Best Option Restoration of NWA offers a variety of restoration services, such as water damage,…read morefire damage, storm damage, mold remediation, sewage, contents cleaning, commercial and large loss damage. When disaster strikes, we are here to make sure any trace of damage is removed and restored back to its original condition."

We can't say enough good things about Kleen Green! After dealing with another company that…read morecompletely missed the mark and actually made our mold situation worse, Kleen Green came in and truly saved the day. From the very first call, their communication, professionalism, and knowledge stood out. They took the time to explain everything clearly, walked us through each step of the process, and followed through exactly as promised. You can tell they genuinely care about doing the job right -- not just fast. The difference between them and the previous company was night and day. Our home feels safe and healthy again, and we finally have peace of mind knowing the problem was handled properly. I would 100% recommend Kleen Green to anyone needing mold remediation done the right way the first time! Dont call anyone else but Kleen Green!

Kleen Green arrived on the day that I reported an emergency. They quoted $2500, but charged me…read more$3500 and this was paid on day one. They were nice when hired and appeared to know what they were doing. When I returned after they said the job was done, the job was not done. The bathtub was filthy and 2 air ducts were full of raw sewage. They wanted to charge more money to finish the job, so I cleaned the tub myself and I hired Ed's Heating and Cleaning to finish the job.