1. Kleen Green Group

0

Branson, MO

Kleen Green Group

4.6 (5 reviews)
Open • Open 24 hours

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Mold remediation

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2 years ago

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3 years ago

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Table Rock Restoration & Carpet Cleaning - 10 % off Carpet Cleaning for new customers.

Table Rock Restoration & Carpet Cleaning

(2 reviews)

First off, I don't even want to give a star but have to so I can post a review…read more I called Table Rock Restoration when my air conditioner backed up in my basement. I had numerous issues with how they handled that incident; took several days to get estimate, lack of communication, lied, etc. The next week by toilet backed up but I was already committed to them. (I thought I could get these two issues combined with my insurance company.) The second incident - five days later - my toilet and shower backed up it; it was considered gray water so everything had to be torn out. I felt as professionals they should have realized that during the first incident as they were draining the dehumidifier in my downstairs toilet and the basement got wetter because the toilet backed up (as their meter readings would have showed but they mysteriously lost them). I felt since this was their job and specialty that they should have recognized when it got wetter that there was a problem and the second incident would have been avoided. Regardless work had to be done. Since I was out of pocket for the first incident and had a $1500 deductible for the second one I decided to do some of the work myself and they did some. When we got closer to finishing the basement I told them I needed them to do the trimwork as I was new to using a miter saw. They did not include it in the quote and I didn't notice it. My fault! I should not assumed they listened. The main thing is they put my $700 vanity in crooked. My house is older and the walls aren't plumb but instead of calling me (remember there is no trimwork up) they pushed it up to the back wall (which would be hidden with a mirror) and left a huge gap on the side wall. But as I learned today that is my fault. Not only did they do this, but they ruined my sliding glass door security bar, dented my screen door (will have to replace), the master drywaller left holes in the drywall and crap on the floor and in my shower (my guy who tiled charged me extra because he had to clean up) and I was told that I need to order a new piece of countertop to make their mistake look right. Was made an offer for them to come in and fix the drywall but refused. I do NOT want them in my home again. So to fix their mistakes I will have to spend around $150 - $200 of my own money - this is not insurance related. They did not apologize (which is my main thing) nor did they reduce their bill. Will not recommend them again and absolutely won't use them again.

We had work done as a "restoration" by these "professionals". They did a horrible job. The hardwood…read moreflooring has waves in it because the lack of new subfloor plywood. The guest shower wasn't assembled correctly so a simple push on a panel has it separate from the other. The grout in the bathroom tile is chipping away after two months of use. No caulking was applied around bathroom fixtures so any water would seep directly into floor. The fans in bathroom that pull moisture out are directed into the attic so the wet air is collected by the insulation. The list goes on and on. Sometimes a business should stick to what they're good at. i.e. wet vacuuming carpet, cleanup ect. Leave the home remodeling\restoration to the real professionals. We ABSOLUTELY would NOT recommend this company for these services. Period

Kleen Green Group - damagerestoration - Updated October 2026

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