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    2 years ago

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    Smart Scapes

    Smart Scapes

    (17 reviews)

    DO NOT USE THIS COMPANY!!! OR Smarter Scapes LLC or Day Drinking Properties LLC I couldn't…read morerecommend a company less. David was completely rude and disrespectful from the beginning. Our turf has started sinking in many places, has ruined our fence, and we can't get the company to fix it. I have seen many comments about how he talks poorly to people and I couldn't agree more. We contacted him to fix our turf that was within our warranty. He just simply won't return any calls or messages. He has sent mean text messages to my wife and I, completely unprofessional, and down right rude. If you try to reach him multiple times he will tell you that you're harassing him. When literally all we have done is try to see when he can come fix our turf and he is trying to get out fixing it for us. He then followed up by texting me 12 times and saying horrible things to me that were actually harassment. We paid for extended warranty for two years and we're just trying to have somebody come out here to look at what was happening. If it was covered under warranty or not, we were happy to pay, but he would not even come out here. We had Goat Turf come and fix it and had to repay for the whole entire thing. I am so happy with that company and they let us know that it was the worst job they've ever seen done. They said that smarter scapes had installed the Turf backwards in some areas, used the wrong rocks, had it secured it in the ground properly, hadn't done the borders properly, and about five other things were wrong. I know a lot of people have already reached out to me with issues they've had with this company so feel free to reach out to me if you were having issues with the owners as well. I'm happy to discuss suggestions! The photos below are when the other company came to fix and remove the turf and all the areas it was ruined.

    I used these guys for a few major projects in the past. They were pretty good, now they are a…read moredisaster. I realize it was because they had some good installers, not because of knowledgeable and concerned ownership and management. Today there are all new installers, and I would rate them as the worst in Middle Tennessee. It is unfortunate I had to give them a "1" rather than a deserved "-10". We were told that Smart Scapes was putting their "best crew" on our job... God help the customers that got their worst crew. I could write pages of what is wrong with the decking they installed around our pool, but the highlights are: * Badly uneven pavers * Joints done by "eyeball", not using spacers. Joints were spaced from zero to 3/8" wide * Crappy cuts with large spacing to be filled in with polymeric sand * Steps designed dangerously (not even close to code) with widely varied rise and run that caused tripping most time they were used * Minimal polymeric sand (about 1/8" to ¼" thick), so when it rained, the finished grout washed away, and crappy dirt showed through * Edges along the landscaping were not finished so there was no grout to the edge of the pavers and the rough-cut edges showed * David Schmutz and the crew were handed the pattern required by the manufacturer and chosen by us for proper installation... the idiots put them wherever they wanted. The heck with what the customer pays for... * They cut the pavers using a dry saw... most real professionals use a wet saw to prevent dust and a cleaner cut. The dust was all over my property, trees, house, outdoor furniture, etc. I pressure washed it off. * The pool ladder needs to be removable for the cover in winter... they used construction adhesive to permanently secure it. I used my 2-ton bottle jack to safely remove it and it is now usable again. * Oil from their leaking machines spilled all over my driveway, they said they would come back to clean up... never did * Terrible communication. No one on the job spoke English, and when I asked the foreman, David Schmutz, to check in with my wife each day when I was gone on business, he said he would. Never did once... no missed calls, no texts, nothing There are many complaints in other reviews of this guy talking down to women and being disrespectful. I believe it. When confronting David Schmutz with the problems, instead of acting as a concerned businessman who took pride in his product, he acted as a spoiled 5-year-old blaming everyone else for his mess. He essentially said his installers are unable to provide quality work. I wish I knew that prior. I did not have them come back to fix the problems because if they had ANY idea how to install pavers there would be little to fix... and the entire job basically needs to be redone... Smart Scapes personnel are no longer allowed on my property. As a result, I am re-doing the entire job myself... about 2,000 sq ft. I am 73 and riddled with arthritis but I am taking my time, and the job is looking like a professional did it (I never installed limestone pavers before)... it no longer looks like a Junior Achievement project gone bad. Bottom line, if any hardscape supplier recommends Smart Scapes... immediately find another supplier.

    Serviz Proz - landscaping - Updated May 2026

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