I called in an electrician from Service team to come and look at my underfloor heating. I was told they would be at my home at 8am, they arrived at 840 am, without any call to confirm they were running late. Calling the office at 815 warranted no explanation 'I can't see his schedule'.The electrician arrived, and was very friendly and seemed knowledgeable. He quickly identified the problem and called a shop to confirm the price for a part (£100 + vat). He went off to pick the part up, on his return, fitted the part, once fully fitted, he discovered the part was faulty and had a visible crack in the LCD screen. He then took the part off the wall, packed it up, went back to shop and picked up a new part. He fitted the new one and the heating was working again which was great. Then came the invoicing. 1.5 hours labour @ £80ph (including 2 x visits to the shop), and a part at £125, PLUS VAT on top of all. Total £299. I queried the price of the part, as it was £100 + vat i.e. £120, not£125, and certainly not £125 + VAT. I was happy to pay for the electrician to pick up the part once, but the part was visibly faulty and I was not happy to pay for him to pick the part up twice, adding on an extra half an hour to my invoice.At this point it was 10am,when I queried the part and if I should have been double charged the VAT, I was told 'that's just the way we do it'. I was told 'you need to sign it and they'll call you before they debit your account'. So I signed and marked clearly I wanted to query the invoice before debiting. I did not receive a phonecall from service team, and by Monday, they had auto debited the full invoice from my account. I called Service team and explained the problem, they neglected to call me back or provide updates on the situation. Two days after the initial query was raised I spoke to them again, and they confirmed they would call the electrician and confirm the prices, and get back to me.Four days later (and one week after the electrician visited), I still had no resolution, and no returned phone call from Service team. I called them again, asking to escalate the matter. I was told a refund had been agreed but he could not tell me how much the refund was for. I was told my account manager would call me back imminently to confirm the refund amount. An hour later, still no phone call, I called them again, and was told I would get a refund of £40 labour and £35 for the part. He could not confirm if this included VAT, which would bring the cost up to £90, and said he would investigate and call me back when the accounts team were in at 11am (!), and promptly hung up. All in all, terrible service and incredibly rude. The response times were awful. Beware, do NOT supply your card details as they will auto debit funds from your account. I would not use this company again, nor would I recommend their services. ***UPDATE 3 weeks later, STILL no refund. I have called repeatedly, with no answers. My 'account manager' called me yesterday offering a refund of half the invoice if I were to remove this review! I have called several times today but have been unable to speak with my 'account manager' or the general manager. Honestly, find another company to use, I've since used the London Handy Team and found them to be far better in every respect. read more

I have a rental property which I let out. Time is tight and I'm impatient, and busy. So I took the plunge and asked for a handyman (to assemble IKEA furniture) and an electrician to install a bathroom light. The handyman had difficulty finding the flat, so my anxiety rose. I had chosen Serviceteam on a whim without checking them out at all and I wondered if I'd made a mistake. I hadn't. The handyman was terrific: intelligent, helpful, courteous, and surprisingly adept at assembling the furniture quickly. I asked him about a couple of other little jobs and he fixed them/gave me some good advice. The electrician was the same, and evidently properly trained: he warned me that a light fitting in a bathroom had to be specific for a bathroom, and checked that it was. Subsequently I've used a Serviceteam plumber for a quick job. He was as above: helpful, and knowledgeable. They're not as cheap as, say, a bloke from round the corner, but you get what you pay for. Serviceteam is well organised and efficient and the three people I've used were punctual and efficient and properly qualified for the job. Also, they pay their VAT and give you a receipt for it. read more

I recently moved into my new house and I had the Serviceteam out to clear the garden and provide some advice on what I should get done to make the garden presentable for the Spring / Summer time, as I'm hoping to start hosting my own lunch and dinner parties - something I couldn't do at my old property and have always wanted to do. The team there were professional and understanding, and took the time to take down and discuss what I envisaged. They sent out a landscape gardener who was very friendly and provided some excellent advice. I decided to get some decking, and some grass laid, and although I had obviously asked a few different companies to provide me with a quote, the Serviceteam's service and quality of the quote shone above the others. They completed my decking and grass in the time that they said they would, and my new entertaining area looks great! I was so pleased with the landscaper that I invited him to my first party, fingers crossed it all goes well! read more

Called this company after a friend recommended them because my electrics were tripping for no apparent reason. I have to say whenever I have to call out a company to fix something in my house I'm always wary that they will try and drag the job out or find extra work to bump up the price. I was however pleasantly surprised at the electrician they sent, he was well presented and very professional. He managed to find out what the problem was and sorted it after just over an hour. What really made them stand out was that I was desperately hoping the job wouldn't go into the second hour and incur me another hour's charge, but I was only charged for going into the next 15 minutes which I thought was very fair. The fact that I felt the charge was very reasonable and that the electrician was so helpful was the reason I'm writing this. I don't usually gush about electrical companies (honest!) but in this case I thought they deserved a mention. read more

As a professional in the garden design and landscaping industry I employ and use the services of many different companies. I am always seeking to expand this collection of companies - unfortunately Serviceteam will not be one of them. I contracted them to do some garden clearance and pruning work for a client. They didn't bring the correct equipment and had to borrow from the client, they brought nothing to protect the clients property (access was through the kitchen) and failed to complete the work. In addition they damaged paintwork and doors, and left my client to clean up the kitchen and garden. After following the complaints procedure, their response was to offer a small 'goodwill' gesture, accepting no responsibility and to threaten my client with the bailiffs should the invoice not be paid. In my opinion, the service was shoddy and unprofessional. I would not recommend them. read more

Whilst it's never fun having a new boiler commissioned, i contacted a number of plumbers to deal with my broken boiler and to be honest I only went with them because i liked their website and thought if i was going to have to spend a grand on something i didn't want to buy, they seemed a better choice then just sticking a pin into yellow pages and taking pot luck. The price was ok but more than i expected to spend but then again it was a new boiler and i didn't really want to spend anything so i went with them, had a boiler type recommended and the installation was fine and the boiler works. I did wonder if things might be tricky because I live in a large old terraced house and the access to the old boiler through the basement requires a bit of wriggling to get to all the piping but they managed to get in fine. I would recommened serviceteam as my experience went smoothly. read more

I was looking to have a new carpet fitted into a flat I rent out in Hendon. I found Serviceteam on the internet and called them up. Firstly they didn't sound like any of the other carpet companies I spoke to. They sounded professional. The man I spoke to was called Alex and he was very articulate. I made an appointment and met the carpet fitter called John. He was very polite and brought along samples. I selected one, received a really nice quotation which was a good price. I wouldn't say the cheapest but they looked so much more professional and the quote was professional. I went ahead and John came around very early on Tuesday morning. I left for work and when I came back John had finished everything. The flat looked superb with the new carpet. I was very happy with Serviceteam from start t finish. Don't always go with the cheapest quote is my advice. read more

I was looking to have a new carpet fitted into a flat I rent out in Hendon. I found Serviceteam on the internet and called them up. Firstly they didn't sound like any of the other carpet companies I spoke to. They sounded professional. The man I spoke to was called Alex and he was very articulate. I made an appointment and met the carpet fitter called John. He was very polite and brought along samples. I selected one, received a really nice quotation which was a good price. I wouldn't say the cheapest but they looked so much more professional and the quote was professional. I went ahead and John came around very early on Tuesday morning. I left for work and when I came back John had finished everything. The flat looked superb with the new carpet. I was very happy with Serviceteam from start t finish. Don't always go with the cheapest quote is my advice. read more

I don't usually do stuff like this, but I think Service Team are fabulous. I'm renting out my flat and was advised to get electrical and gas tests done by the estate agents. I'm so busy at the moment and was dreading sorting it all out. I rang Serviceteam and spoke to Debbie, she was great. She liaised with the estate agent and organised picking up and returning the keys. She got the certificates to me and supplied a reasonable quote for the electrical work that needed to be done. I've had the work done now, and again Debbie organised access via the estate agents, she also kept me informed of what was going on every step of the way and even got the electrician to give me a ring when there was an issue I was unsure about. I will definitely be using them again, as I've loads of work to be done in my new place now! read more

I don't usually do stuff like this, but I think Service Team are fabulous. I'm renting out my flat and was advised to get electrical and gas tests done by the estate agents. I'm so busy at the moment and was dreading sorting it all out. I rang Serviceteam and spoke to Debbie, she was great. She liaised with the estate agent and organised picking up and returning the keys. She got the certificates to me and supplied a reasonable quote for the electrical work that needed to be done. I've had the work done now, and again Debbie organised access via the estate agents, she also kept me informed of what was going on every step of the way and even got the electrician to give me a ring when there was an issue I was unsure about. I will definitely be using them again, as I've loads of work to be done in my new place now! read more

Serviceteam was recommended to me by a friend when my boiler broke down suddenly. It was a matter of urgency as i had two young children in the house, the serviceteam where extremely helpful they made me feel as if my needs where priority,taking the time out to find out what the issue was and best and fastest way to resolve it, They made sure i had all the necessary information such as pricing. Serviceteam got an engineer out to me in the next two hours. The engineer knew exactly what he was doing a brought the right equipment with him to avoid any delays. He was pleasant and made sure he cleaned up after himself. I now have an account with serviceteam and get 10%! which is absolutely fantastic as i'll be getting my kitchen re-decorated in the summer. I would definitely recommend the serviceteam to all my friends! read more

They service my boilers and my electrics and I've always liked dealing with them. They have been reliable, the staff are polite and always friendly. In fact, I haven't found another plumbing and electrics company to match them. While they are not cheap, I would say that they offer a great level of service. And they provide a lot of services. This has been very useful to me as I own multiple properties. I get an automatic reminder whenever I need a safety certificate. This is immensely useful and saves me having to manage it. I also use them for property inventory management. They have even repaired my aerial. They are a one stop shop for useful services. I have been in property for many years and I would recommend them to any landlord or lettings agent. read more

After searching for a plumber with the right price or availability for hours Serviceteam saved the day i needed a plumber ASAP as my plumbing was not working properly the serviceteam understood that customer satisfaction is key and dealt with my inquiry quickly and efficiently. The staff where helpful and knew what they where talking about they gave me all the irrelevant information i needed and got an engineer out when it suited me best, The engineer was a punctual, pleasant man who left my plumbing up and running with no further issues. Now i am a loyal customer of the Serviceteam's and i strongly recommend if you want work done quickly and efficiently they are the team for you. As i am now an existing customer i get 10% off,completely satisfied. read more

I never write reviews!But I had a problem with my computer last week. A virus had blocked all the programs, I was unable to use it. I rang Serviceteam, and spoke with a very nice man - I think he was called Alex, who asked me about the problems and the details. He said he would call me back very shortly - and he did! Which was the only call back I had from 3 companies I rang in the first place. About 10 minutes later he rang again and told me the engineer would come within 2 hours. The engineer - who arrived on time - was really nice and helpful, my computer is now absolutely clean of any viruses. Customer service was great, and I would recommend these guys to anyone looking for IT support. Fair play to them. read more

My managing agent asked that I have an EPC done when I rented out my flat, get a gas safety certificate and i apparently i needed an electrical inspection too as it was furnished. I spoke to a number of tradespeople that did these things individually and i just didn't have the time to manage it and i didn't want it to go through the managing agent as they had a habit of charging over the odds for getting in tradespeople. When i found serviceteam, I saw that they did everything, I called the office and they gave me all the prices up front, arranged times to pick up keys from my managing agent and did the inspections and sent me the certificates. I have already got them booked for next years gas safety. read more

I had a problem with my computer last week. A virus had blocked all the programs, I was unable to use it. I rang Serviceteam, and spoke with a very nice man - I think he was called Alex, who asked me about the problems and the details. He said he would call me back very shortly - and he did! Which was the only call back I had from 3 companies I rang in the first place. About 10 minutes later he rang again and told me the engineer would come within 2 hours. The engineer - who arrived on time - was really nice and helpful, my computer is now absolutely clean of any viruses. Customer service was great, and I would recommend these guys to anyone looking for IT support. Fair play to them. read more

My boiler and hot water stopped working. It was December, just before Christmas and I was expecting a house load of guests. I started to ring round in a mad panic to try to get some help with this. I found the service team site and rang them at their offices. The manager I spoke to was friendly and sympathetic to my plight and arranged for a tradesman to come round on the same day despite the bed weather they arrived on time and smartly dressed in a uniform which was very refreshing, on the basis of my past experiences. The tradesman diagnosed and repaired the boiler quickly and a merry Christmas was had by all. I will certainly be recommending this company to my friends. read more

My boiler and hot water stopped working. It was December, just before Christmas and I was expecting a house load of guests. I started to ring round in a mad panic to try to get some help with this. I found the service team site and rang them at their offices. The manager I spoke to was friendly and sympathetic to my plight and arranged for a tradesman to come round on the same day despite the bed weather they arrived on time and smartly dressed in a uniform which was very refreshing, on the basis of my past experiences. The tradesman diagnosed and repaired the boiler quickly and a merry Christmas was had by all. I will certainly be recommending this company to my friends. read more

I called the ServiceTeam to help me with some odd jobs around the house, namely hanging some heavy mirrors and artwork. The coordinator on the phone was helpful and informative and I was able to schedule a time window that worked with my schedule. When the serviceman arrived, he was polite and professional. He took instruction well and did quality work. I feel he went above and beyond to come up with a solution for a hall cabinet that would not sit flush up against the wall due to the baseboard. He was able to quickly implement a lasting and valuable solution! I was very grateful for his expertise and professionalism. Money very well spent! read more