Redmount was recommended to me by a friend who called in one of their plumbers to fix the problem and overall was content with the result. Unfortunately, my experience was far from 'fast' and efficient.
I called in a plumber to sort out the leak under my sink. Unfortunately, it was out of his capabilities as the leak was inside the building wall. I have asked the plumber, named Meguid, to have a look at the shower head that also has a leakage issue. Meguid did not have the parts with him but tightened the existing fitting and secured it with a tape, and offered to come back with necessary parts if it continues to leak.
The leak indeed occurred again, so I tried calling Meguid to get him to come back with the necessary parts. To sum it up, I had to chase him by calling twice a week over a period of 5 weeks trying to arrange for him to come back. On various occasions he answered my calls, every time coming up with excuses and promising to call back. Never happened! So I gave up on waiting, and called RedMound and complained. They took 2 weeks to investigate and their solution was to call another plumber, pay full call charge again plus the charge for the parts. I wasted 7 weeks waiting for them to sort out what is a relatively simple issue and they do not feel responsible for the wrong doing and attitudes of their plumbers. read more