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    Servicemaster Restoration Services - Saco

    1.0 (2 reviews)
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    Mold remediation

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    8 months ago

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    9 years ago

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    Rainbow Restoration of Greater Portland

    Rainbow Restoration of Greater Portland

    5.0
    (2 reviews)

    This is the A team when you have a pipe burst and it turns your house into a soggy mess. They have…read morethe manpower, equipment and experience to remove the wet in a hurry and dry oit that which can be saved. They were quick to respond and we're great to work with.

    We had a pipe freeze and burst around Christmas, causing thousands of dollars in damage. Our…read morehomeowners insurance called in Rainbow to do water and mold remediation. They showed up the following day and did an outstanding job removing all damaged floors, wood and drywall, making it easier for the adjuster to evaluate the scope of the damage. They set up fans and dehumidifiers To prevent mold from forming and the damage from becoming worse. They were quick, careful with our stuff and cleaned up after themselves extremely well once they were finished. Three months later when the repairs were finished with, our insurance called them back to do a post-renovation cleaning. Holy smokes, this place has never looked so good! They cleaned everything--even the insides of cabinets and closets, windows and all surfaces, and even organized and sorted stuff out as they went along. There were absolutely no issues, nothing was lost or broken and they even kept track of our two cats so that they wouldn't wander off. I would highly recommend them for those big cleaning jobs even if you don't have a disaster to take care of. Thanks to Amanda and her crew for an awesome and professional job!

    SERVPRO of Portland

    SERVPRO of Portland

    4.0
    (8 reviews)

    Had a late night emergency that included sewer back up in our basement. Servpro came right away and…read morestayed until 3AM. Removed carpet, items that were damaged, no questions asked and continuously communicated throughout the cleanup process which was over the span of a week or so. Because of their swift and efficient cleanup, structural damage was kept to a minimum!

    If you are looking for a company that will respect you or your belongings, please keep looking. I…read morehad a fire on the 3rd of July, 2020 in our small 1000 sq ft home (VERY important part to note). I hired Servpro on the 4th, and no matter how much I called, the pack out did not begin until the 14th?! The lady began to pack items that looked dry and was going to even pack all the furniture. She was kind, but uninformed by her manager. No one told her the fire was almost 2 weeks before and it was hot out. They sent a lady with experience and a teen with ZERO experience to pack out everything. So many items lost due to their lack of speed. They overlooked the basement where everything molded played it as a "clean in place". It was not cleaned; it all had to be thrown away by us. When "demo" began with the dumpsters, the guys were smoking on the porch, taking break after 10 mins back from lunch and not even employees of Servpro. We had different guys and they were day laborers. No matter their work ethic was so on point. It was embarrassing. They left trash around the window sills and even in the yard. Who doesn't clean up? Their slowness to react ruined a $5000 commercial grade freezer in the basement. It could have been saved if they had got in and didn't let everything spoil. Have I mentioned that it took weeks for them to remove the fridge from the kitchen. It smelled so bad we had to hold our breath to enter. They put it in the middle of the living room floor leaking?!!! The smell was so bad. There is so much more, but this is just the surface of their terrible service. When you have a fire, there is a lot going on, they will not make it easy for you at the beginning, and especially not at the end. They have received almost $40,000 from the insurance company and now they want almost $13,000 more! No call, just a lawyer letter today. This, of course, after the thank you card with a $5 Dunkin' Donuts card?! Just a word of caution to think hard and try your best to get several references if you can help it. Beware of Servpro; no price, no quote, no budget, no communication, no heart, no work ethic, and not customer centric. Hire anyone but Servpro. It may be best to have someone on speed dial; really. :)

    Servicemaster Restoration Services - Saco - damagerestoration - Updated August 2026

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