Several weeks ago I noticed that the bottom corner of drywall in my bathroom looked a little off,…read moreit looked like it may have been soft and was moving away from the baseboard. When I touched it I could tell it was soft and frustration set in as I knew that had to be water damage. I searched for a company to come out and take a look and came across 911 Restoration. I gave them a call and Eli came out that same day to take a look. A quick check with a meter confirmed my fears that there was moisture in several areas of my bathroom behind the wall and under the floor. Eli was very helpful in explaining the process and staying in communication with me while I waited for a decision from the insurance company. He helped me through the entire process and even when the claim was denied by insurance due to it being a "slow leak" Eli did his best to help me get the work done at the lowest cost possible since it was coming out of my pocket. Through the entire process Eli's been in contact with me letting me know where we were and what the next steps were from the demolition process to the new drywall being installed, flooring and tiling done and more. The work was great and despite the pain of paying for it all out of pocket the bathroom looks great and my wife and I are very happy with the end results. Big thanks to Eli and the guys at 911 for helping us through this tough process and giving us great work.

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

These guys are pros our kitchen flooded and they were on top of it got us back up and running fast…read morecouldn't thank them enough

Unprofessional unorganized business I ever dealt with. They said this job would take two weeks…read moremaybe 2 1/2 we're going on the second month now stuff is still not done. They did things they were not supposed to do five different foreman that show up on the job nobody's on the same page. Nobody knows what's going on. When they say they're gonna come out to do work. They don't show up. Things are broken. Things are missing. Please do your homework. My word of advice.

Absolute MS is highly recommended. Had water coming through the ceiling from the 2nd story…read morebathroom. Jaime came out right away to investigate and put together an estimate. He always took the time to explain everything thoroughly, which was appreciated. His bid was thoroughly detailed, and I'm confident he can create a mitigation plan to work with your budget. Leah in the office communicated really well, so they make a great team. Don't bother with the big companies. Service Master came out, but they never even followed up with a bid. Maybe the job wasn't large enough for their coffers. I'll be calling Absolute MS if I have the need for mitigation and restoration in the future.

We needed black mold removed from inside our kitchen cabinets and the floorboard in our bathroom…read more In my opinion Jaime and Leah are the best! When Jaime left, the new kitchen doors and drawers looked better than the old ones. He's a perfectionist. The work was superb......in fact we just called them to do another job. *****

I have had Cisneros Brothers out to my home twice now. The first time they fixed a clogged sewer…read moreline and the second time to flush my hot water heater. Both jobs were done quickly and professionally. The plumbers that came out was professional and helpful. Their prices are competitive and they were available quickly. For the clogged sewer, they arrived within a few hours and fixed the problem quickly. I will definitely use them again if I need a plumber. I recommend them highly.

We had such a great experience with Rene and James! I accidentally got a penny stuck in our drain,…read moreand they came out and fixed the issue so quickly. They were incredibly friendly, professional, and communicative throughout the entire process. I really appreciated how kind and efficient they were. I would absolutely use them again for any future plumbing needs and would recommend them to anyone looking for reliable plumbers! Thank you, Rene and James, for the amazing service!

When our attic flooded, for the second time, Pro Restoration Services quickly arrived to dry and…read moreclean up the crazy mess. They were careful when cutting into our celling; seriously, the lines were perfect (which helps reduce the cost of repairs.)  Customer service was great. Heidi Yglesias was especially attentive and forthcoming. Felt comfortable with the staff, they were easy to talk to when we had lots of questions. Never felt any pressure to make decisions. It was a nice process. If you are suffering from water damage in your home, I recommend calling ProRestoration Services.

They are currently fixing the water damage in my kitchen. The guys didn't move my stove and…read morerefrigerator out. My son is going to take them out. When they took the cabinets out they were told that I was going to keep them. My son is a cabinet maker and was going to check them out to put lthen back. There are gouges in them. My son will have to make new doors. Everything is dirty. My kitchen & living room are both dirty. I thought they would put up plastic to block the kitchen off. Nope. So far I'm disappointed.

When you wake up at 1:30 in the morning to use the toilet and you find the master bedroom, master…read morebath, 2 walk in closets, entry way, dining room, kitchen and hallway flooded, this was a colossal problem that needed a professional company to tackle this burden. This was a week ago. Gus and his crew were very on time daily. He was very knowledgeable and explained the process, what needed to be done, the extent of the water damage. 4 days later, the affected rooms are empty, base boards removed, openings on the drywalls, carpets and padding removed. I am waiting for the repair estimate from the insurance company, then the next chapter of reconstruction should start.

Excellent response for emergency cleaning of broke. Water heater and flooded house. Crews are very…read moreprofessional and I had zero doubt at their ability to get the job done. Communication needs some improvement as a house being flooded for me is not an every day experience though cleaning up for them it's routine. Needs better communication with customers on process, next steps, updatez, etc.

Great guy if you want handyman work. He was able to give me a quote over the phone. It was greatread more

Like several others, we discovered Cargopreme via Yelp. They were super responsive and after…read moregetting quotes from several others, we opted to go with Cargopreme. Our job, which was to replace some sections of a kitchen island that had water damage, took him two seperate days and maybe a total of eight hours. We are satisfied with the work, thus far (will update if anything comes up). The only thing that was a real bummer was a floor tile that was broken during the demo. And since we didn't have any extras, had to be epoxied back together. Luckily, it's not in a place where people will see it.

Got the job done it was great. I am very satisfied with the job done at my home. I will use them…read moreagain

Ghosted. Genuinely ghosted. What was such a great impression of this company and their service…read moresoured quickly for me, wasnt sure if it was my project that steered them away or something I said but had one of their guys come to my home to check on a potential project I needed fixed. Spoke lengthy about the different ways the project could go and was provided assurances about the work had we chose to move forward. Everything sounded great!! Then I follow up a week later. No response which is ok I get it busy time of year project isn't an emergency. So I wait, and wait. Few weeks go by I call, I leave voicemails, I reach out through Yelp. Would of appreciated some kind of response back but in the end I didnt